KIOSK ADA COMMITTEE & WORKING GROUP
Kiosk Accessibility & Kiosk ADA Committee & ADA Working Group
To assist in formulating some agreed upon kiosk accessibility guidelines and understandings, and also to communicate those guidelines to the appropriate standards body we have an ADA Advisory Board and also an ADA Working Group. Here is the writeupfrom our Kiosk ADA Committee meeting with the U.S. Access Group in Washington, DC in November 2017.
Accessibility & ADA Committee
Nicky Shaw
US Operations Manager at Storm Interface
Chairperson – LinkedIn Profile
As US Operations Manager for Storm Interface, Nicky is responsible for the development of Storm’s US customer base. She has special responsibilities to inform and support system specifiers and designers working to achieve more accessible kiosk deployments. Her initiatives within the kiosk design community have successfully engendered a belief and determination that accessibility can be achieved without compromise or detriment to the kiosk design ethos or concept. Nicky has been a passionate and long term campaigner for improved accessibility to Information and Communication systems deployed in public spaces. Her recent initiatives have included provisions to ensure that those responsible for specifying and deploying self-service technology are made fully aware of their legal responsibilities at the time of purchase. This initiative includes provision of education and information to kiosk manufacturers during the contractual RFI and RFQ process. Nicky understands the importance of accessibility and the struggles faced by the self-service industry in trying to achieve compliance. She is looking forward to working on the KMA Accessibility Committee to help facilitate an understanding of the state & federal regulations.
Michael O’Hare
Co-Chairperson
Michael O’Hare
Mike has been designing, developing, and testing products for accessibility and usability for over twenty-five years. He has experience in industrial design and user interface design. Mike has designed fully accessible solutions for airline, restaurant, and healthcare kiosks.Mike has presented to the United States Access Board and at the CSUN Conference on Technology and Persons with Disabilities. Mike received his M.S. in Management with a Concentration in Human Computer Interaction from Rensselaer Polytechnic Institute and his B.F.A. in Industrial Design from the Rochester Institute of Technology. He is the recipient of several patents.
Oscar Rozo
Senior Manager, Standards & Regulatory Compliance
LG Electronics USA, Inc. – LinkedIn Profile
LG Business Solutions Oscar Rozo
A long-standing commitment to bettering people’s lives – regardless of their age, understanding of technology or any physical challenges they may face – serves as the foundation for LG’s consumer innovations. LG continues to work hard to maximize the usability of its advanced products and services, consulting with diverse users and leveraging its tech and design know-how to ensure that all of its solutions are as accessible as possible.
LG Electronics is spotlighting its continuing commitment to sustainability at CES® 2023, showcasing its ESG (environment-social-governance) vision and its latest impactful innovations in an exclusive exhibit dubbed the Better Life for All zone, which consists of three unique sections: For the Planet, For People and Our Commitment. For People, showcases LG’s efforts and achievements in product and service accessibility. These include the development of product manuals incorporating voice and sign language guides and the implementation of accessibility features – such as voice recognition, voice instruction, and motion-detecting sensors – in a wide range of products.
LG will continuously put our best efforts to develop new technologies, adding additional features and improving functionality to serve those with a wider range of abilities and disabilities.
Current Agenda: Reviewing pertinent sections and providing feedback and comments before we meet with US Access Board in November
Kiosk Accessibility Standards:
Here are the sections 402 and 407. Comments appreciated. Full doc is here. ADA-2017-00395
402 Closed Functionality
402.1 General. ICT with closed functionality shall be operable without requiring the user to attach or install assistive technology other than personal headsets or other audio couplers, and shall conform to 402.
402.2 Speech-Output Enabled. ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.
EXCEPTIONS: 1. Variable message signs conforming to 402.5 shall not be required to be speech-output enabled.
2. Speech output shall not be required where ICT display screens only provide status indicators and those indicators conform to 409.
3. Where speech output cannot be supported due to constraints in available memory or processor capability, ICT shall be permitted to conform to 409 in lieu of 402.2.
4. Audible tones shall be permitted instead of speech output where the content of user input is not displayed as entered for security purposes, including, but not limited to, asterisks representing personal identification numbers.
5. Speech output shall not be required for: The machine location; date and time of transaction; customer account number; and the machine identifier or label.
6. Speech output shall not be required for advertisements and other similar information unless they convey information that can be used for the transaction being conducted.Start Printed Page 5838
402.2.1 Information Displayed On-Screen. Speech output shall be provided for all information displayed on-screen.
402.2.2 Transactional Outputs. Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction.
402.2.3 Speech Delivery Type and Coordination. Speech output shall be delivered through a mechanism that is readily available to all users, including, but not limited to, an industry standard connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized. Speech output shall be coordinated with information displayed on the screen.
402.2.4 User Control. Speech output for any single function shall be automatically interrupted when a transaction is selected. Speech output shall be capable of being repeated and paused.
402.2.5 Braille Instructions. Where speech output is required by 402.2, braille instructions for initiating the speech mode of operation shall be provided. Braille shall be contracted and shall conform to 36 CFR part 1191, Appendix D, Section 703.3.1.
EXCEPTION: Devices for personal use shall not be required to conform to 402.2.5.
402.3 Volume. ICT that delivers sound, including speech output required by 402.2, shall provide volume control and output amplification conforming to 402.3.
EXCEPTION: ICT conforming to 412.2 shall not be required to conform to 402.3.
402.3.1 Private Listening. Where ICT provides private listening, it shall provide a mode of operation for controlling the volume. Where ICT delivers output by an audio transducer typically held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.
402.3.2 Non-private Listening. Where ICT provides non-private listening, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. A function shall be provided to automatically reset the volume to the default level after every use.
402.4 Characters on Display Screens. At least one mode of characters displayed on the screen shall be in a sans serif font. Where ICT does not provide a screen enlargement feature, characters shall be 3/16 inch (4.8 mm) high minimum based on the uppercase letter “I”. Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.
402.5 Characters on Variable Message Signs. Characters on variable message signs shall conform to section 703.7 Variable Message Signs of ICC A117.1-2009 (incorporated by reference, see 702.6.1).
407 Operable Parts
407.1 General. Where provided, operable parts used in the normal operation of ICT shall conform to 407.
407.2 Contrast. Where provided, keys and controls shall contrast visually from background surfaces. Characters and symbols shall contrast visually from background surfaces with either light characters or symbols on a dark background or dark characters or symbols on a light background.
407.3 Input Controls. At least one input control conforming to 407.3 shall be provided for each function.
EXCEPTION: Devices for personal use with input controls that are audibly discernable without activation and operable by touch shall not be required to conform to 407.3.
407.3.1 Tactilely Discernible. Input controls shall be operable by touch and tactilely discernible without activation.
407.3.2 Alphabetic Keys. Where provided, individual alphabetic keys shall be arranged in a QWERTY-based keyboard layout and the “F” and “J” keys shall be tactilely distinct from the other keys.
407.3.3 Numeric Keys. Where provided, numeric keys shall be arranged in a 12-key ascending or descending keypad layout. The number five key shall be tactilely distinct from the other keys. Where the ICT provides an alphabetic overlay on numeric keys, the relationships between letters and digits shall conform to ITU-T Recommendation E.161 (incorporated by reference, see 702.7.1).
407.4 Key Repeat. Where a keyboard with key repeat is provided, the delay before the key repeat feature is activated shall be fixed at, or adjustable to, 2 seconds minimum.
407.5 Timed Response. Where a timed response is required, the user shall be alerted visually, as well as by touch or sound, and shall be given the opportunity to indicate that more time is needed.
407.6 Operation. At least one mode of operation shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.
407.7 Tickets, Fare Cards, and Keycards. Where tickets, fare cards, or keycards are provided, they shall have an orientation that is tactilely discernible if orientation is important to further use of the ticket, fare card, or keycard.
407.8 Reach Height and Depth. At least one of each type of operable part of stationary ICT shall be at a height conforming to 407.8.2 or 407.8.3 according to its position established by the vertical reference plane specified in 407.8.1 for a side reach or a forward reach. Operable parts used with speech output required by 402.2 shall not be the only type of operable part complying with 407.8 unless that part is the only operable part of its type.
407.8.1 Vertical Reference Plane. Operable parts shall be positioned for a side reach or a forward reach determined with respect to a vertical reference plane. The vertical reference plane shall be located in conformance to 407.8.2 or 407.8.3.
407.8.1.1 Vertical Plane for Side Reach. Where a side reach is provided, the vertical reference plane shall be 48 inches (1220 mm) long minimum.
407.8.1.2 Vertical Plane for Forward Reach. Where a forward reach is provided, the vertical reference plane shall be 30 inches (760 mm) long minimum.
407.8.2 Side Reach. Operable parts of ICT providing a side reach shall conform to 407.8.2.1 or 407.8.2.2. The vertical reference plane shall be centered on the operable part and placed at the leading edge of the maximum protrusion of the ICT within the length of the vertical reference plane. Where a side reach requires a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.
407.8.2.1 Unobstructed Side Reach. Where the operable part is located 10 inches (255 mm) or less beyond the vertical reference plane, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.
407.8.2.2 Obstructed Side Reach. Where the operable part is located more than 10 inches (255 mm), but not more than 24 inches (610 mm), beyond the vertical reference plane, the height of the operable part shall be 46 inches (1170 mm) high maximum and 15 inches (380 mm) high minimum above the floor. The operable part shall not be located more than 24 inches (610 mm) beyond the vertical reference plane.
407.8.3 Forward Reach. Operable parts of ICT providing a forward reach shall conform to 407.8.3.1 or 407.8.3.2. The vertical reference plane shall be centered, and intersect with, the operable part. Where a forward reach allows a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.
407.8.3.1 Unobstructed Forward Reach. Where the operable part is located at the leading edge of the maximum protrusion within the length of the vertical reference plane of the ICT, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.
407.8.3.2 Obstructed Forward Reach. Where the operable part is located beyond the leading edge of the maximum protrusion within the length of the vertical reference plane, the operable part shall conform to 407.8.3.2. The maximum allowable forward Start Printed Page 5839reach to an operable part shall be 25 inches (635 mm).
407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward Reach. The height of the operable part shall conform to Table 407.8.3.2.1.
| REACH DEPTH | OPERABLE PART HEIGHT |
|---|---|
| Less than 20 inches (510 mm) | 48 inches (1220 mm) maximum. |
| 20 inches (510 mm) to 25 inches (635 mm) | 44 inches (1120 mm) maximum. |
407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward Reach. Knee and toe space under ICT shall be 27 inches (685 mm) high minimum, 25 inches (635 mm) deep maximum, and 30 inches (760 mm) wide minimum and shall be clear of obstructions.
EXCEPTIONS: 1. Toe space shall be permitted to provide a clear height of 9 inches (230 mm) minimum above the floor and a clear depth of 6 inches (150 mm) maximum from the vertical reference plane toward the leading edge of the ICT.
2. At a depth of 6 inches (150 mm) maximum from the vertical reference plane toward the leading edge of the ICT, space between 9 inches (230 mm) and 27 inches (685 mm) minimum above the floor shall be permitted to reduce at a rate of 1 inch (25 mm) in depth for every 6 inches (150 mm) in height.
