Kiosk Manufacturer Association (KMA)
The Global Association for Self-Service Technology
Advancing self-service technology through standards, accessibility, education, and industry collaboration.
- 500+ Industry Members
- 30+ Years of Market Coverage
- 50+ Countries Reached
- 10000+ Industry Articles
- Online directory of 1000 companies at selfservice.io
- Serving manufacturers, retailers, government agencies, and accessibility organizations worldwide since the early days of self-service technology.
[Become a Member] [Explore Standards] [Company Directory]
Explore Standards
- ADA Compliance
- European Accessibility Act (EAA)
- WCAG 2.2 AA
- EN 301 549
- PCI & Payment Standards
- Airline CUSS Standards
Featured Analysis
- Tiger Report – is the industry’s most comprehensive research covering kiosks, digital signage, AI, payments, retail automation, and unattended technology.
- 2025 Self-Service Technology Market Full Stack report.
- 2026 Buyer’s Guide
Top Resources
- How to be EAA Compliant – A practical guide to meeting the requirements of the European Accessibility Act (EAA) for self-service kiosks and digital interfaces.
- KMA Kiosk ADA Checklist Draft_2024 – A comprehensive checklist covering key ADA accessibility requirements and best practices for kiosk deployment.
- The Must Have WCAG 2.2 AA Checklist by KMA – An easy-to-follow reference for implementing WCAG 2.2 Level AA accessibility standards in digital self-service applications.
- Interactive Digital ADA E-Book with Checklist – A free educational resource explaining ADA requirements for interactive displays, kiosks, and digital signage, complete with implementation checklists.
Articles
- CUSS and CUPPS Explained — Airline Common Use Kiosk Standards, Infrastructure & Airport Self-Service (221)
- Kiosk Association Appoints Matthijs Verhagen as Accessibility Co-Chair (151)
- Is This Kiosk EAA-Approved? (174)
- New Accessibility Mandate for Automated Kiosks (262)
- Payment Compliance – Tesla Adjusts EV Charging Stations (342)
Initiatives
We welcome participation in next set of objectives
- Global guidelines and framework for regulations — Multiple Asian countries, US, Europe and India
- Global guidelines and framework for Accessibility — Multiple Asian countries, US, Europe and India
- Training and Certification — We are currently finalizing our comprehensive training modules and professional certification tracks for 2026. Designed for OEMs, software developers, and retail technology executives, this curriculum will bridge the gap between technical execution and real-world deployment.
Core Tracks Under Development:
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The 5-Layer Retail Automation Stack: Mastering the architecture from edge computing and smart checkouts to store operations and data layers.
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Regulatory & Compliance Mandates: Navigating ADA, PCI, UL, and regional deployment standards for self-service hardware.
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Loss Prevention & Computer Vision: Engineering smart checkout systems to optimize user experience while curbing the $100B shrink problem.
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Contact — craigkeefner@pm.me and LinkedIn
KMA serves the global self-service ecosystem including kiosks, digital signage, retail technology, point-of-sale, EV charging, healthcare, transportation, and financial services.
About Craig Allen Keefner
Craig Allen Keefner is Executive Director of the Kiosk Manufacturer Association and editor of Kiosk Industry. He has covered self-service technology since the mid-1990s and works with manufacturers, retailers, government agencies, and accessibility organizations worldwide to advance standards and best practices.
The Kiosk Manufacturer Association (KMA) is the leading industry organization focused on self-service kiosks, digital signage, retail automation, accessibility standards, AI-powered self-service, payments, and unattended technology. KMA provides education, compliance resources, industry research, and a global network of manufacturers and solution providers.
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