EV Charging ADA Considerations – a Kiosk Perspective

EV Charging ADA KIosk Considerations

EV Charging KIosk ADA

EV Charging KIosk ADA

From the KMA.Global FAQ October 2021

Short Answer —  Yes

Long Answer — Technically all of the regulations mandated today apply to any form of unattended self-service. In the case of some there may not be a touchscreen per se but interaction with the terminal whether via mobile or transponder still shares those regulations. Accessing a large smart city interactive screen with a mobile phone proxy is interaction without any direct physical touching of the terminal for example. In the definition of a kiosk we point out how legal sanctions often become part of the defining process. For example, in normal like we may not consider a burrito a sandwich right? However, when it comes to nutrition and food safety the FDA considers a burrito the same, legally, a sandwich. Sounds silly for sure but it illustrates equivalents.

One of the biggest challenges for EV Charging is simply location. They tend to be on existing curbs where there are no ramps

The liability is two-part:
  • that which the DOJ has basis to file interest (typically using ADA2010)
  • and that which you still might be sued for (hot coffee wasn’t regulated until suit was brought e.g.)
We think the more relevant current laws will be regarding mounting and placement. The USPS Postal Buddy kiosks are perfectly accessible, however, they were sometimes installed in less-than-accessible locations/areas. The usual height dimensions were fine.
Here are the specific regs that come into play (as referenced in the KMA Code of Practice)
3.1.1.1. 305 – Maneuvering and More ADA2010
3.1.1.2. 306 – Depth and Clearance ADA 2010
3.1.1.3. 303 – Changes in level ADA2010 (generally not permitted)
3.1.1.4. Protruding Objects ADA2010 [refers to 307]
3.1.1.5. [Suggestion] Kiosks must be visually and tactilely identifiable to users as
accessible (e.g., an international symbol of accessibility affixed to the front of
the device
3.1.1.6. General Reach Ranges — ADA2010 – [reach ranges specified in 508
Guidelines and Operable Parts and included in 407.8 — refer to those]
3.1.1.7. Operable Parts — ADA2010 [refer to Section 508 for complete most current]
305.7.1 Maneuvering Clearance in Alcove ADA2010
403 Clear Width — ADA2010
404 Maneuvering Clearances — ADA2010
902.3 Work Surfaces, Countertop, Table Top, Voting
Under Section 508 review
3.1.2.1. 402 – Closed Functionality — Section 508 Final Rule
3.1.2.2. 407 – Operable Parts — Section 508 Final Rule

McDonald’s Kiosk News – Delivering More Accessible With Storm

McDonald’s Kiosk Accessibility News

In Brief

  • Public announcement by McDonald’s they are intent on addressing accessibility
  • AudioNav selected by McDonald’s
  • More specific details on an implementation schedule, company-owned versus franchisees, new kiosk versus existing kiosks expected prior to NRF 2022 which at the KMA Booth 1606 Storm will be showing the latest in accessibility technology.
  • Worth noting that in hospitality, Marriott uses the AudioNav now.  Airline check-in such as Southwest Airlines has been using for a long time.
  • Storm Interface is also leading an open conference call later this month which will be a discussion session on strategies for extending accessibility to all manner of self-service. October 28th at 11 am CT. Contact craig@kma.global for invite.  Limited seating available.

McDonalds Kiosk ADA

McDonald’s Kiosk ADA via Storm Interface audionav

Follow Up 10/18 — from Wall Street Journal

  • The technology will be added to all existing kiosks in company-owned restaurants in California, and 25% of existing kiosks in other U.S. states. [company-owned restaurants]
  • McDonald’s only operates around 5% of its roughly 14,000 U.S. restaurants, the company said. The rest are run by franchisees.
  • The company said it would add the new accessibility function to all new kiosks installed in any U.S. restaurant after July 1, including those sold to franchised restaurants.

“Initiatives to improve accessibility to products and information for those with disabilities or impairments should be recognized and applauded”, say Storm Interface.

Storm Interface, manufacturers of the AudioNav system interface, are working with McDonald’s to accelerate improvements in the accessibility of McDonald’s restaurant kiosks. McDonald’s was recently recognized by the National Federation of the Blind for its achievements in accessibility. Storm are pleased to have had an opportunity to work with McDonald’s delivering an effective audible and tactile customer interface.

“From the first meeting it was clear that the McDonald’s team had recognized the challenges faced by those who could not see, read or interact with a touchscreen” said Peter Jarvis SEVP at Storm Interface. “We were (and remain) impressed by their willingness to explore and implement new ideas and new technologies. Storm are delighted that the AudioNav device was chosen by McDonald’s to provide the integrated audio connection and tactile interface for navigation of restaurant menu options.”

“Inclusion is at the core of our values,” said Kelsey Hall, Senior Manager of Global Digital Accessibility at McDonald’s. “Implementing new options for our customers to be able to order independently is vitally important to ensuring the restaurant experience is accessible for everyone.”
Storm Interface’s AudioNav device is currently being deployed to McDonald’s corporate owned stores and select franchise locations across the US.

Background Information:

About Storm Interface
For more than 35 years Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute of Blind People under their ‘RNIB Tried and Tested’ program.
https://www.storm-interface.com

Related Articles

Videos

ADA Kiosk News – Disability Language Style Guide

disability language

disability language

See full guide

Excerpt:

You can also download the NCDJ Style Guide as a PDF.

As language, perceptions and social mores change rapidly, it is becoming increasingly difficult for journalists and other communicators to figure out how to refer to people with disabilities. Even the term “disability” is not universally accepted. This style guide, which covers dozens of words and terms commonly used when referring to disability, can help. The guide was developed by the National Center on Disability and Journalism at Arizona State University’s Walter Cronkite School of Journalism and Mass Communication and was last updated in the summer of 2021.

First, we would like to offer some basic guidelines:

  • Refer to a disability only when it’s relevant to the story and, when possible, confirm the diagnosis with a reputable source, such as a medical professional or other licensed professional.
  • When possible, ask sources how they would like to be described. If the source is not available or unable to communicate, ask a trusted family member, advocate, medical professional or relevant organization that represents people with disabilities.
  • Avoid made-up words like “diversability” and “handicapable” unless using them in direct quotes or to refer to a movement or organization.
  • Be sensitive when using words like “disorder,” “impairment,” “abnormality” and “special” to describe the nature of a disability. The word “condition” is often a good substitute that avoids judgement. But note that there is no universal agreement on the use of these terms — not even close. “Disorder” is ubiquitous when it comes to medical references; and the same is true for “special” when used in “special education,” so there may be times when it’s appropriate to use them. But proceed with extra caution.
  • Similarly, there is not really a good way to describe the nature of a condition. As you’ll see below, “high functioning” and “low functioning” are considered offensive. “Severe” implies judgement; “significant” might be better. Again, proceed with caution. This is increasingly tricky turf.

Of course, our sources don’t always speak the way we write. That’s OK. You may end up using a derogatory term in a direct quote, but be certain that it’s fundamental to the story. Otherwise, paraphrase and use a more acceptable term.

In this guide, we urge reporters and other communications professionals to refer to a disability only when it’s relevant to the story being told. But what is “relevant” is not always clear. Should a story about residents complaining about noisy airplanes flying over their houses note that one of the residents who is complaining uses a wheelchair? Should someone who is blind be identified as such in a story about people who have been stranded while hiking and had to be rescued?

In the first case, we suggest the answer is “no.” The fact that someone uses a wheelchair does not make the airplane noise any more or less irritating. In the second case, the answer is “maybe.” If the hiker’s blindness contributed to him or her getting stranded, making note of that fact is relevant. If the person’s sight had nothing to do with the situation, leave it out.

People living with disabilities often complain, and rightly so, that their disability is mentioned even when the story has nothing to do with their disability.

A note about person-first language. In the past, we have encouraged journalists and others to use person-first language (such as, “a person who has Down syndrome” rather than “a Down syndrome person”) as a default. Even with the caveat that this does not apply to all, we have heard from many people with disabilities who take issue with that advice. For us, this really emphasizes the fact that no two people are the same — either with regard to disabilities or language preferences. And so we are no longer offering advice regarding a default. Instead, we hope you will double down to find out how people would like to be described. We also will include some guidance in individual entries here — but again, we encourage you to confirm on a case-by-case basis.

Another note — this time about the language around COVID-19. The pandemic altered the way many people think about disability, as people who had never encountered such obstacles were suddenly unable to leave their houses. People with disabilities spoke out on social media about this, and “long haulers” now understand firsthand what some people with disabilities experience. The language around COVID-19 is evolving. The BBC and The Conversation both have well-considered takes on it. Archaeologist Elisa Perego coined the term “long COVID” to refer to people with lasting symptoms. This condition also has been called “long haul” and people with it, “long haulers.”

Writing about disability is complicated and requires sensitivity — a must for any form of journalism that involves people. If you are in doubt about how to refer to a person, ask the person. And if you can’t ask the person, don’t avoid writing about disability. Use this guide. Do your best.

–Amy Silverman, NCDJ advisory board member

Special thanks to Rebecca Monteleone, University of Toledo; Jon Henner, University of North Carolina at Greensboro; Sherri Collins, Arizona Commission for the Deaf and Hard of Hearing; Sara Luterman; the NCDJ advisory board; and all the style guide readers who offered suggestions for this guide.

Federal Acquisition Regulatory (FAR) Council Finally Incorporates Revised Section 508

Federal Acquisition Regulation (FAR) Updated to Incorporate Revised 508 Standards

September 13, 2021

US Access Board Logo Circle downloadOn August 11, 2021, the Federal Acquisition Regulatory (FAR) Council issued a final rule updating the federal government’s procurement regulations to officially incorporate the U.S. Access Board’s revised Section 508 Standards. The FAR Council is comprised of the Administrator for Federal Procurement Policy and representatives from the Department of Defense, the General Services Administration, and the National Aeronautics and Space Administration. The FAR Council supplemented provisions in the Federal Acquisition Regulation (FAR) supporting the requirements for Information and Communication Technology (ICT) procured by federal agencies to be accessible. This update to the FAR went into effect September 10, 2021.

This update to the FAR includes several key changes to ensure that federal agencies comply with Section 508 in their acquisitions of ICT. One change requires agencies to specifically identify which ICT accessibility standards are applicable to a procurement. Another change requires federal agencies to document in writing any exceptions or exemptions in their formal acquisiton plans. These include exceptions provided for national security systems, incidental contract items, and features of ICT used in maintenance or monitoring spaces, and exemptions based on undue burden, fundamental alternation, and nonavailability of conforming commercial items.

In addition, federal agencies also must identify the needs of current and future users with disabilities and proactively determine how ICT functionality will be available to these users. They also must specify the development, installation, configuration, and maintenance of ICT in support of users with disabilities.

For more details on the changes with the final rule, visit GSA’s Section 508 comparison table at section508.gov/manage/laws-and-policies/far-update-comparison. The text of the amended FAR provisions was published in the Federal Register as “Federal Acquisition Regulation: Section 508-Based Standards in Information and Communication Technology” at www.federalregister.gov/d/2021-16363. For more information, contact the GSA Regulatory Secretariat Division at 1-202-501-4755 or GSARegSec@gsa.gov.

Training and assistance on the 508 Standards are available. GSA provides Section 508 accessibility training resources at https://section508.gov/training.

The Access Board provides technical assistance on the Section 508 Standards through its toll-free hotline at 1-800-872-2253 or by email at 508@access-board.gov. The Board also provides training on Section 508 Standards upon request and conducts a free webinar series to provide helpful information and best practices in meeting Section 508 Standards. To learn more or to register for a webinar in the Section 508 Best Practices Series, visit www.accessibilityonline.org/cioc-508. Past webinars are archived and available at www.accessibilityonline.org/cioc-508/archives.

Web Accessibility Tax Credit For Small Business

Getting paid to get usable

Getting paid to get usable

Getting paid to get usable

From Benefits Pro August 2021

Plaintiff’s attorneys have increasingly sued companies alleging their websites fail to comply with the Americans with Disabilities Act (ADA), California Unruh Civil Rights Act, and similar state laws that prohibit discrimination against disabled individuals. The justification of these lawsuits is that companies with websites that do not allow those with disabilities to use and enjoy the website are engaging in unlawful discrimination. While the law remains unsettled in this area (e.g., there is disagreement over the “standard for accessibility” and which companies may be obligated to have accessible websites), judges are increasingly enforcing anti-discrimination laws against companies that do not have accessible websites. The cost of non-compliance can be staggering, costing companies exponentially more than had the company just made their website accessible.

Uncle Sam has now entered the fray, extending a helping hand to small businesses that wish to invest in updating or maintaining their websites to be more accessible to those with disabilities. In particular, the IRS is offering a one-time tax credit of up to $5,000 for small businesses that incur expenses associated with making their website more accessible. Website expenses incurred must be between $250 to $10,250, and only 50% of the costs are eligible for the credit (with a maximum credit of $5,000). In order to claim the credit, businesses need to use IRS Form 8826 (Disabled Access Credit) and file the form with their tax return. Only businesses with less than $1 million in gross revenue or fewer than 30 full-time employees in the prior tax year are eligible for the credit. Your accountant or tax preparer can assist you further to determine if your business qualifies for the credit.

The bottom line is that this relatively little-known tax break provides a win-win-win. It helps technology businesses more easily sell website accessibility solutions, helps their small business customers obtain the same services at what is essentially a significant discount (via a tax credit) while mitigating the risk of future litigation, and helps aid disabled individuals in better accessing the Internet.

Jon L. Farnsworth is a partner at Spencer Fane in the firm’s Minneapolis office. He can be reached at jfarnsworth@spencerfane.com.

Vaccine Passport HIPAA and More — Who Can Ask For Medical Status?

Vaccine Passport HIPAA

vaccine passport kiosks

vaccine passport kiosks

With the pandemic and now the Delta virus we now have actual vaccine passport kiosks available for sale and deployment. The impact being both on the general public in the role of customer, and with employees coming back to the office to work.

The arguments against disclosing vaccination status have, at times, focused on HIPAA. We have educated people telling people that “due to HIPAA, I cannot disclose my status”.  It’s actually more of Herman Melville Bartleby tactic where the fact is they prefer not to disclose.

The usual applications where HIPAA comes into play for kiosks can be Epic Welcome Kiosks for patient check-in for example, or any type of patient check-in. Generally unit collecting or touching patient information in health care provider, hospitals, nursing home or service providers.  Telehealth kiosks is another example.

Good article discussing.

In brief:

  • #1 — It is not a HIPAA violation to ask someone their vaccine status
  • Who does HIPAA regulate?
    • Health insurance companies, Medicare, Medicaid or employers who run self-funded health plans
    • Business associates, such as health care providers, hospitals, nursing homes or anyone actually delivering a health care service
    • Subcontractors of business associates, such as health care clearinghouses or billing companies that may transfer patient data
  • You can ask. They do not have to answer.
  • Some states are passing “Can’t Ask” laws and conflating them with HIPAA (e.g. home state of Oklahoma)

Article

As we return to learn and work in person, you might be wondering how to talk to others about whether they’ve gotten a COVID-19 vaccine — or if it’s even legal to ask.

When Rep. Marjorie Taylor Greene, R-Ga., was asked last month if she had been vaccinated against COVID-19, she said the question itself was “in violation of my HIPAA rights.”

“You see, with HIPAA rights, we don’t have to reveal our medical records and that also involves our vaccine records,” said Greene, who has previously pushed false claims about vaccines.

“HIPAA applies in many fewer circumstances than people think.”
Actually, that’s not true. “It is not a HIPAA violation to ask someone their vaccine status,” said Kayte Spector-Bagdady, who helps direct the University of Michigan’s Center for Bioethics & Social Sciences in Medicine. “HIPAA applies in many fewer circumstances than people think.”

HIPAA, or the Health Insurance Portability and Accountability Act, protects people’s private health information from being shared by certain health care entities without patient consent. But this 1996 law is far more narrowly defined than most people realize, Spector-Bagdady said.

Here’s what several health law experts say about the relevance of HIPAA and other rules when navigating interactions with others.

What does HIPAA cover?
Most people encounter HIPAA when signing consent forms at their doctor’s office. Typically, that is the extent of their exposure to this law or any other that governs health care and their privacy. So “there’s a lot of misapplication and misunderstanding in terms of what HIPAA does,” said Matthew Fisher, who serves as general counsel for Carium, a telehealth platform company, and has practiced health care law for more than a decade.

Here’s who HIPAA regulates:

Health insurance companies, Medicare, Medicaid or employers who run self-funded health plans
Business associates, such as health care providers, hospitals, nursing homes or anyone actually delivering a health care service
Subcontractors of business associates, such as health care clearinghouses or billing companies that may transfer patient data
That’s it. It doesn’t apply to conversations you might have on the street, said Margaret Riley, a professor of law at the University of Virginia and serves as legal advisor for the school’s Health Sciences Institutional Review Board.

“I can ask you on the street what your vaccine status is. I can ask you in my business what your vaccine status is. If I’m not your supervisor, that’s not a violation because I have no impact on you,” Riley said. “On the other hand, you have no obligation to answer me.”

The National Football League announced late last month it would penalize teams if they had COVID-19 outbreaks among unvaccinated players.

The decision came as more employers mandate that employees get vaccinated against COVID-19 to prevent outbreaks traced back to the workplace, preserving public health and productivity levels in one fell swoop. When New England Patriot quarterback Cam Newton was asked soon after in a news conference if he had been inoculated against the coronavirus, he sidestepped the question: “I think it’s too personal for each and every person to kind of discuss it, and I’ll just keep it at that,” he said.

“If I’m not your supervisor, that’s not a violation because I have no impact on you. On the other hand, you have no obligation to answer me.”
Newton is fully within his rights to not divulge his vaccine status to the news media. But there are many contexts where people might want to know if others with whom they have regular contact have gotten shots.

Claire Talltree, a retired epidemiologist and farmer in Snohomish, Washington, serves on the board of a nonprofit organization that meets regularly to discuss business. During much of the pandemic, those meetings took place virtually, but once vaccines became available and Washington lifted restrictions for social distancing, Talltree said the nonprofit’s board members suggested they all meet in person in restaurants and hold hourslong meetings over meals (which she said typically results in lax mask use). Because she was caring for vulnerable loved ones with compromised immune systems, Talltree, 64, asked if everyone had been vaccinated against COVID-19.

“I’ve been told it’s HIPAA, and they don’t have to tell me,” said Talltree, who added she is getting lots of pushback and has lost friends who died of COVID-19. “They want me to quit being fearful,” she said. “I’m not fearful. I just don’t want to catch this disease.”

Confusion beyond HIPAA
If HIPAA does not prevent you from asking most other people if they are vaccinated, new laws going into effect around the country may contribute to stifling conversation, if indirectly.

State lawmakers have submitted more than 150 bills tied to vaccine passports and mandates for employers and schools, according to the National Academy for State Health Policy. These orders come as the delta variant pushes the number of new infections to more than 100,000 each day — levels last seen in February before vaccines were widely available — and largely affecting unvaccinated swaths of the country.

In Oklahoma, Gov. Kevin Stitt signed into law on May 28 a mandate that prohibits colleges from requiring students to be vaccinated or wear masks, or from asking students if they are vaccinated.

That means that college instructor Dinah Cox, who is fully vaccinated but asthmatic, cannot even request that students in her English class wear a face covering. When classes resume in mid-August at Oklahoma State University in Stillwater, Cox said, she must teach in person in a windowless lecture hall. She is concerned that her preexisting health conditions might complicate an otherwise mild breakthrough infection. She has applied for medical accommodations to continue teaching virtual classes, but Cox said it is unclear if her request will be granted before school starts in mid-August.

“I prefer to teach in person. I just want to be protected when I do so and have my students protected,” she said. But she said she feels she must choose between her job and her health.

These state-based rules are creating confusion beyond what is often — and inaccurately — attributed to HIPAA, Riley said. “In that context, you’re going to have a lot of these conversations when people are seeking ways to protect themselves.”

This response is a “classic American public health response” with critical decisions being made at the “most local level possible,” said Jason Schwartz, an associate professor in the Yale School of Public Health.

“We’ve seen unhelpful restrictions in some states that have limited the ability of institutional leaders at schools, businesses and colleges to have the information they need about risk present in their community and ability to respond to it,” Schwartz said.

During a global pandemic with a highly infectious variant causing more infections, these incremental choices can ultimately hinder greater progress and harm more people, he added.

Assistive Technology – AudioNav and US Access Board Webinar

Assistive Technology News

From Storm Interface

audionav assistive technology

audionav assistive technology

A recent US Access Board panel discussion regarding self-service transaction machines featured various speakers from advocacy organizations and the self-service kiosk industry. Among the speakers was NCR’s Phil Day who discussed the evolution of the uNav/AudioNav device. This was a product developed in a close and productive collaboration between NCR and Storm Interface.

Referred to as uNav by the team at NCR, Storm agreed to further develop and market the product as AudioNav in reference to its core function of ‘system navigation by means of audio prompts’.

Since its launch in 2015, AudioNav has become an important part of Storm’s Assistive Technology Products range.  Intuitive and easy to use and with several product formats now available, the simplicity of the AudioNav device appeals to both system designers and system users. Originally designed for use in travel kiosks and self-checkout lanes, it is now widely regarded as the ‘Gold Standard’ for accessible self-service kiosks in many public use applications.

Phil credited the team at Storm Interface for engineering an ADA compliant device that would withstand hard use and abuse in a wide range of unattended public environments. In 2019 Storm were proud to announce that the Storm AudioNav version (featuring a more widely compatible USB system interface) had been awarded the Royal National Institute of Blind People (RNIB) Tried and Tested accreditation. Since 2015, AudioNav keypads have evolved under a continuous development program to meet current mandates and emerging best practices.

Storm Interface are widely regarded as the industry leading designer and manufacturer of assistive technology products for the self-service sector. Designated as the Storm ATP range, these products have been successfully deployed in kiosks and interactive terminals across many market segments and global territories.

Background Information:

About Storm Interface

For more than 35 years Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their ‘RNIB Tried and Tested’ program. www.storm-interface.com

Kiosk Manufacturer Association (KMA) Announces ADA Committee Co-Chairmen

kiosk association round logoADA Kiosk News from KMA

From Businesswire August 2021

DENVER–(BUSINESS WIRE)–KMA is pleased to confirm that Peter Jarvis has accepted a request to continue as Co-Chair of the Accessibility Committee. Working closely with Peter as Co-Chair will be Nicky Shaw of Storm Interface.

“Thank you to Randy Amundson of FMA who previously served as Co-Chair. I look forward to serving on the Committee and continuing to advocate for more accessible self-service technology”

Tweet this

“Thank you to Randy Amundson of FMA who previously served as Co-Chair. I look forward to serving on the Committee and continuing to advocate for more accessible self-service technology,” said Nicky.

Nicky and Peter will be joined by James Kruper of KioWare as the committee’s Vice-Chair. James will serve to provide an essential insight into applicable requirements for accessible UX software applications and appropriate platform configuration.

Working with system designers, kiosk manufacturers, deployers and disability advocate groups the committee will address both opportunities and challenges relating to improved accessibility.

“The KMA Accessibility Committee must remain a credible source of advice and guidance, working independently and free from external interference. Committee members are appointed (and motivated) to act and serve in the best interests of KMA members, clients served by the kiosk industry and the disabled communities reliant upon accessible self-service technology,” said Peter Jarvis.

As Co-Chairs, Nicky and Peter will seek to recruit committee members from within the disabled communities and their representative organizations. They are seeking representation from both hardware and software manufacturers. Invitations will also be extended to legal practitioners working in disability rights. It is considered essential that the kiosk industry be recognized by legislators as an important part of the solution and not the cause of the problem. The KMA Accessibility Committee will propose that consultation with representatives from the kiosk and self-service sectors should be an essential part of any new mandating or legislative process.

Additional ADA and Accessibility Committee members include Olea KiosksPyramid ComputerVisperoKIOSK Information SystemsKioskGroupPeerless-AVDolphin Computer AccessMimo MonitorsDynaTouch, and Tech For All Consulting.

In addition to ADA and Accessibility conformance, the Kiosk Manufacturer Association is a Participating Organization with the PCI SSC and involved in CAT or Cardholder Activated Terminals in the unattended or attended self-service environment.

Contacts

Craig Keefner
craig@kma.global
(720) 324-1837

Companion post on APnews

July News – EMV Liability, California Privacy Enforcement, PCI CAT FAQ

Regulatory News This Month

Outdoor EMV Liability Shift Increasing — A CMSPI analysis found that chargebacks have tripled since January 2021. “If you look at January as the baseline month, May is almost triple of what January was in terms of overall chargebacks. There was a pretty substantial increase of about 50 percent in April, and that really ballooned in May,” Pynn said, explaining that chargebacks are often delayed because it takes some time for the consumer to realize the fraud and file a report. “The feedback loop takes some time.”

EMV liability shifts are not new to the convenience and fuel retailing industry. The in-store EMV deadline occurred in 2015; however, the shift for at-the-pump transactions was pushed back multiple times to April 2021. While the most recent delay was driven by the COVID-19 pandemic, Pynn pointed out that becoming compliant at the pump is a more difficult undertaking than becoming compliant in the store.

“Chargebacks have not only grown in volume, but they have grown in value. The average value of every chargeback hovered somewhere around $50 before April. Then, in April and May, they grew to over $70. That’s an almost 40-percent increase,” he noted.

(Reuters) – The California attorney general’s office started enforcing the California Consumer Privacy Act (CCPA) on July 1, 2020. Does your app or website collect data?

The majority of businesses that received notices from the California Department of Justice of an alleged violation of the state’s privacy law have addressed the issue within the 30-day statutory window, California Attorney General Rob Bonta said on Monday.

The California attorney general’s office started enforcing the California Consumer Privacy Act (CCPA) on July 1, 2020. Since then, 75% of businesses that the state notified acted to comply, while the other 25% are “either within their 30-day window or are under an active investigation,” Bonta said during a press conference about the first year of enforcement of the law.

Under the privacy law, businesses have 30 days to “cure” an alleged violation after being notified, before the attorney general’s office can start an enforcement action.

Read more:

Calif. Attorney General Becerra outlines ABCs of CCPA as enforcement kicks in

New California privacy board includes academics, government and law firm alums

Q&A: What’s next for California Consumer Privacy Act litigation

PCI Compliance Kiosks – CAT or Cardholder Activated Terminals FAQ — Link

There are two primary classifications of Point of Sale Terminal Types: Attended and Unattended Payment Terminals are classified into two major types, depending on the situation:

  1. Attended Terminals
    1. A POS Transaction occurring at an attended POS Terminal is a face-to-face Transaction, since a Sales Person or Representative is present at the time of the Transaction.
  2. Unattended Terminals or Cardholder Activated Terminals (CATs)
    1. A POS Transaction occurring at an unat­tended POS Terminal is a non-face-to-face Transaction, as NO Sales Person or Represen­tative is present at the time of the Trans­action. Examples of unattended POS Terminals include ticket dis­pen­sing machines, vending machines, auto­mated fuel dispensers, toll booths, kiosks, and parking meters.

Saying Yes to a McDonalds, Costco or a Home Depot

Quasi Classification of “Semi-Attended” — This is a gray area coined by processors in order to permit use of Attended Terminals in an Unattended Mode. Typically this is seen by large corporations (e.g. Home Depot, Costco) where they wish to use the same terminals throughout the business case with the same liability. The processors will “concede” to the use but only with additional stipulations for use. Preconditions for obtaining such a classification by the processor is directly related to leverage the corporation may exert. Small business is not in that position.

WCAG3 Approach — Webinar by US Access Board

w3c wcag accessibility logo

Section 508 Best Practices Webinar: New approaches to web accessibility requirements under WCAG3

Laptop computer sits on desk and has "Webinar" text on its screen

The Section 508 Standards apply the Web Content Accessibility Guidelines (WCAG) 2.0 to web content and other electronic content. Issued by the W3C, WCAG 2.0 is a globally recognized, technology-neutral standard. The next webinar in the Section 508 Best Practices Webinar Series will take place July 27 from 1:00 to 2:30 (ET) and will feature new and differing approaches to web accessibility requirements proposed for the next generation of these guidelines and the draft WCAG 3.0 (or WCAG3).

Presenters will discuss various topics, including the purpose of an accessibility standard, digital accessibility and technical requirements, and approaches to developing an accessibility standard. The conversation will include candid discussion about the concerns and difficulties various stakeholders have with current web accessibility standards. Section 508 (and EN 301 549) applied the WCAG 2.0 web standards to other digital content, which has implications for the development of WCAG3. Presenters will address both pre-submitted and live session questions.

For more details or to register, visit www.accessibilityonline.org. Questions can be submitted in advance of the session or can be posed during the live webinar. Webinar attendees can receive a participation certificate for attending the 90-minute session.

Registration closes 24 hours before the start of the session. Instructions for accessing the webinar on the day of the session will be sent via email to registered individuals in advance of the session. Communication Access Realtime Translation (CART) and Video Sign Language Interpreters are available for the session and will be broadcast via the webinar platform. A telephone option (not toll-free) for receiving audio is also available.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the U.S. Access Board. All webinars are archived and available on the archives webpage.