ADA Canada – CSA Standards for Interactive Devices Updated

ADA Canada

Accessible design for self-service interactive devices including automated banking machines

CSA of Canada released their updated B651 standards in December for Canada. It applies to self-service interactive devices including ABMs and ATMs.  It is aimed at banks and is a close representation of what the modern ABMs in Canada incorporate (compared to 2009). Updating the standards to reflect better what is deployed. The 2009 set of standards had IBM as the chair. 2022 has Diebold as Chair.  Not often you see Swipe readers in banking these days.

The title seems inverted. Maybe should be — Accessible design for ABMs and including self-service interactive device


  • The standards are free to download. Here is the link
  • For reference ATMIA has an ADA document for accessibility. Last updated in 2017 and accessible for members only.
  • The ADAtile site has good references to ADA Canada, and we almost used their graphic.

Summary Points

  • Committees have one industry person (non-voting) for ATMs who also serves as Chair for Subcommittee.
  • A couple of banks are represented
  • Word Counts
    • 75 – Key (includes keypad, key, keyboard, etc)
    • 35 – Audio
    • 31 – Self-Service
    • 30 – Reader (swipe, dip, barcode, etc)
    • 28 – Voice
    • 22 – Tactile
    • 15 – Touch
    • 9 – Privacy
    • 9 – Contactless
    • 8 – Braille
    • 7 – ABM & ATM
    • 6 – Biometrics
    • 1 – kiosk
    • 1 – enclosure (stability)
    • 1 – WCAG (Contrast Requirements)
    • 1 – Screen Reader
    • 1 – Mobile
    • 0 — Bitcoin
    • 0 – *attended*. We were looking for definitions of self-service and “unattended”. Europe adds “semi-attended” to attended and unattended self-service for example
    • 2 – recommend* – just knee and toe space for ABM


More than one in five Canadians aged 15 and over — an estimated 6.2 million people, or 22% of the adult population — has one or more disabilities (S. Morris, G. Fawcett, L. Brisebois and J. Hughes. November 2018). The highest rate of disability occurs in the age group 75 and over, where almost one-half of men and women report a disability.

Statistics Canada reports that the median age of Canada’s population continues to climb, with the average age of Canadians reaching 41.7 years (Statistics Canada, 2021), the median age is one of many indicators that signifies the December 2022 population is aging. It is expected that the proportion of people aged 65 and over will continue to increase, with the advancing age of the large baby boomer cohort. Shifts in population size within various age groups have far-reaching social,  economic, and policy impacts. The number of individuals within an age group has a profound effect on the demand for products and services. People with disabilities and older people are coalescing as an economic and social force and constitute a significant portion of the consumer market. Therefore, it makes good business sense to increase access for all customers.


Accessibility is an important consideration in the design of products, systems, environments, and facilities because it affects usability for people with the widest possible range of capabilities. Many accessibility features benefit those who do not have a disability by enhancing usability and providing possibilities for customized design. For example, taking into account the needs of people who are partially sighted helps all users trying to read a display in poor lighting conditions or without their reading glasses. Involving users with a range of abilities during the design and development phase can reduce development time and costs and ensure the early detection of problems, thus avoiding expensive redesign. Improvements implemented during the design phase are less costly than those implemented after production.

Accessible design also helps organizations and businesses develop or maintain global markets by making their products compliant with legal accessibility requirements in force in other countries. For example, accessible design is a requirement for acceptance into the U.S. market (e.g., under the Americans with Disabilities Act of 1990 and Section 508 of the Rehabilitation Act of 1973). Accessible design is also covered by European Commission Mandates M/273 and M/283.


This Standard specifies technical requirements applicable to the design, manufacture, site preparation, and installation of self-service interactive devices.

This Standard does not cover
a) physical environment of drive-through self-service interactive devices; and
b) websites and web applications that are beyond the control of the service provider and accessed from public devices.

About this edition

This is the first edition of CSA/ASC B651.2, Accessible design for self-service interactive devices including automated banking machines. It supersedes the second edition of CSA B651.1, published in 2009 under the title Accessible design for automated bank machines, and the first edition of CSA B651.2, published in 2007 under the title Accessible design for self service interactive devices. This new edition of CSA/ASC B651.2 includes the following major changes:
a) consolidation of CSA B651.1 and CSA B651.2, as noted above, into one new standard;
b) updates to the contents of both standards noted above; and
c) improvements to the standard on access to devices.
This Standard is intended to be used in conjunction with CAN/CSA-B651.

Here is the outline for the doc. Begins on page 10 of 80


CSA Technical Committee on Accessibility
CSA Subcommittee on Accessible Design for Self-Service
Interactive Devices and ABMs 11
0 Introduction 16
0.1 Legislation 16
0.2 Demographics 16
0.3 Benefits 17
0.4 Copyright permissions
1 Scope 18
1.1 Purpose 18
1.2 Application 18
1.3 Limitations 19
1.4 Terminology 19
1.5 Alt text 19
2 Reference publications
3 Definitions
4 Design requirements 25
4.1 General 25
4.1.1 Design requirements compliance 25
4.1.2 Language 25
4.2 Functional performance of interactive devices
4.2.1 Instructions 26
4.2.2 Output 26
4.2.3 Important notifications 26
4.2.4 Customization 26
4.2.5 Input 26
4.2.6 Simultaneous access 26
4.2.7 Physical operation of controls 27

5 External and internal access 27
5.1 Parking 27
5.2 Signage 27
5.2.1 International Pictogram of Access
5.2.2 Signs 28
5.2.3 Tactile signs 28
5.3 Exterior route 28
5.4 Interior route 28
6 Lighting 28
6.1 General 28
6.2 User space 29
6.3 Interface panel 29
7 Doors 29
7.1 General 29
7.2 Security access for door entry
8 User space 30
8.1 General 30
8.1.1 Headroom and protruding objects
8.1.2 User operating space 30
8.2 Floor surfaces 30
8.3 Lineup guides 30
8.4 Ambient noise 30
8.5 Waste receptacle 31
9 Installation 31
9.1 Approach and reach 31
9.1.1 General 31
9.1.2 Forward approach clearances
9.1.3 Reach distances 31
9.2 Protruding objects 32
9.2.1 General 32
9.2.2 Protrusion distance 32
9.3 Grab bar 32
9.4 Shelf 32
December 2022

Site installation manuals
10 Hardware components 33
10.1 General 33
10.1.1 Interface 33
10.1.2 Height of controls 33
10.1.3 Biometrics 33
10.2 Enclosure stability 34
10.3 Displays 34
10.3.1 Position of monitors 34
10.3.2 Touch screen displays 34
10.3.3 Privacy filter 34
10.4 Insertion slots 35
10.4.1 Slot location assistance 35
10.4.2 Media insertion orientation 35
10.4.3 Tapering 35
10.5 Card reader 35
10.5.1 General 35
10.5.2 Motorized readers 36
10.5.3 Flatbed document scanners 36
10.5.4 Barcode scanners 36
10.5.5 Swipe readers 37
10.5.6 Dip readers 37
10.6 Dispensers 37
10.6.1 Identification 37
10.6.2 Slot dispenser 37
10.6.3 Tray, pocket, or bin dispensers 38
10.7 Data entry devices 38
10.7.1 General 38
10.7.2 Keys for keypads and keyboards 38
10.7.3 Function keys 40
10.7.4 Audio interface 41
10.8 Contactless identification and authentication
10.8.1 Card or device clearance 41
10.8.2 Indication of location 42
11 Software42
11.1 General 42
11.2 Colour contrast 42
11.2.1 Contrast requirements 42
11.2.2 Colour coding 42
11.3 Input/control devices and input feedback
11.3.1 Accidental activation 42
11.3.2 Adjustable time 42
11.3.3 Feedback 43
11.3.4 Confirmation 43
11.3.5 Warning tones 43
11.3.6 Warning information 43
11.4 User options 43
11.5 Audio output sequence 43
11.6 Dynamic display of information 44
11.6.1 Long text 44
11.6.2 Background 44
11.6.3 Advertising 44
11.6.4 Font 44
11.6.5 Written text and instructions 45
11.6.6 Graphics and video 45
11.7 Audio 46
11.7.1 Automatic initiation 46
11.7.2 Order of instructions 46
11.7.3 Frequency 46
11.7.4 Voices 47
11.7.5 Abbreviations 47
11.7.6 Numbers 47
11.7.7 Coordination of information 47
11.7.8 Repeated instructions 47
11.7.9 Advertising 47
11.7.10 Audio interruption 47
11.8 Printed output 47


CSA/ASC B651.2:22
National Standard of Canada

Title: Accessible design for self-service interactive devices including automated banking machines. To register for e-mail notification about any updates to this publication
• go to
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The List ID that you will need to register for updates to this publication is 2430258. If you require assistance, please e-mail [email protected] or call 416-747-2233. Visit CSA Group’s policy on privacy at legal to find out how we protect your personal information.

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ADA For Restaurants – Accessible Retail Spaces Webinar

US Access Board Logo


Retail ADA Guidelines

U.S. Access Board Retail ADA Webinar

U.S. Access Board Retail ADA Webinar

The holidays may have passed, but shopping and dining out in the new year continue for many people, including those with disabilities. The Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) Accessibility Standards require retail spaces and restaurants to be accessible, from the accessible route at a site arrival point to public entrances to interior spaces of establishments. The next webinar in the U.S. Access Board‘s free monthly series will take place February 2 from 2:30 – 4:00 (ET) and provide an overview of the ADA and ABA accessibility requirements for parking, entrances, queues and waiting lines, food service lines, dressing and fitting rooms, fixed dining surfaces, including bar seating, sales and service counters, and checkout aisles at retail spaces and restaurants. Additionally, Access Board Accessibility Specialists will address frequently asked questions about these spaces and their elements.

Visit Great Lakes ADA Center’s Accessible Retail Spaces and Restaurants webinar webpage for more information or to register. All webinars include video remote interpreting (VRI) and real-time captioning. Questions can be submitted in advance of the session or can be posed during the live webinar. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the BoardArchived copies of previous Board webinars are available on the site.

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KMA at NRF 2023 – Visit 1602

kiosk association kma logo

The Kiosk Association is again exhibiting at NRF 2023 in New York. Here are some preliminary items.


Show Specials

Press Releases


ADA News – Duckworth & Sarbanes Proposal Web Accessibility

web accessibility

Website Accessibility Legislation

A new bill has been introduced regarding website accessibility.  In this article by William Goren from Understanding The ADA he reviews what the bill says and comments as appropriate.


  • Findings: a physical location is no longer required. Therefore, this legislation adopts the approach of the cases saying that title III websites must be accessible to persons with disabilities if what is going on is of the type in 42 U.S.C. §12181(7).
  • Definitions: WCAG is not mentioned but the principles of WCAG underpin the definition of accessible and accessibility.
  • Definitions: the Architectural Accessibility Board has issued a notice of proposed rulemaking regarding kiosks. It is not clear how this legislation affects that rulemaking. Of course, there is no guarantee that this legislation will ever turn itself into law or what the final legislation may look like.
  • Definitions: §3(5) notably does not use the term, “place of public accommodation.” It is quite clear that §3(5) is talking about entities covered by title I, title II, title III, and §309 of the ADA.
  • Access to Websites and Applications: §4(1) is a clear reference to the DOJ title II and title III effective communication rules. It remains to be seen whether the title III approach, interactive process with the entity making the final call, or the title II approach, primary consideration rule, is what the regulators push.
  • Enforcement: interesting question as to whether compensatory damages would include emotional distress, especially after Cummings. It would appear from this legislation that the intent is that emotional distress damages are available.
  • Recommendations: it is unclear, from a literal review of the Act, whether there are two separate advisory committees or just one. Logically, you would think there would be two separate committees but that is far from clear. See §8(5) below.
  • Rules of Construction: not sure why §501 of the Rehabilitation Act is missing from §11(1).
  • Effective Date: elections are coming up shortly. Regardless of your political persuasion and beliefs, go out and vote. Very unclear as to how this bill will proceed regardless of who takes the majority in each house of Congress because disability is not a partisan issue. Also, many constituencies are not at all happy with the wild West of Internet litigation that currently exists. All of this makes it very interesting to follow the course of this bill in the future.
  • Here is the full article
  • Editors Note:  includes computers and peripheral equipment, information kiosks and transaction machines, telecommunications equipment, customer premises equipment, multifunction office machines, software, applications, websites, videos, and electronic documents.
  • Editors Note: The term “application” means software that is designed to run on a device, including a smartphone, tablet, self-service kiosk, wearable technology item, or laptop or desktop computer or another device, including a device devised after the date of enactment of this Act, and that is designed to perform, or to help the user perform, a specific task.
  • Editors Note: employee guidelines focus on job application, not normal operation of devices needed to perform job.

Photo of William GorenWilliam Goren

William Goren is one of the country’s foremost authorities on the American with Disabilities Act (ADA) and the Rehabilitation Act of 1973. Since 1990, he has been advising on ADA compliance as both an attorney and professor—of which during his time as a…

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Kiosk Association October 2022 Press Release – DSE Free Pass

DSE Promo Free Pass

DSE and other News

From PRnewswire October 2022 — APnews

DENVEROct. 24, 2022 /PRNewswire/ — Join KIOSK ASSOCIATION in Las Vegas for the Digital Signage Experience at the LVCC, Nov. 17, 2022. We are in booth 617.

DSE Free Pass – Use KMN20 to get free pass

Wednesday also is the day for the highly anticipated Sixteen:Nine Mixer, a prelim session covering merger and acquisition activity. That is at the Hard Rock but sold out. You may be able to get pass from sponsors.

Regulatory Notes
  • November 21st is the deadline to send in responses to the nine questions the U.S. Access Board has asked for input on.
  • In Washington D.C. — M-Enabling Summit for Kiosk Accessibility Oct 24 Washington D.C.
AVIXA Articles

For more information visit

DSE Expo booth information:

Since 1996 for 26 years serving the self-service technology market. For a complete list of verticals visit The Industry Group.

LOGO link for media:

This release was issued through Send2Press®, a unit of Neotrope®. For more information, visit Send2Press Newswire at

SOURCE Kiosk Association

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AVIXA Releases New Image System Contrast Ratio Standard

AVIXA Banner Logo



Krystle Murphy, Communications Manager, AVIXA

Email: [email protected]

Phone: +1.703.279.6366

AVIXA Releases New Image System Contrast Ratio Standard

Discover How Applying This Standard Takes AV Systems to their Peak Performance in Oct. 12 Webinar

FAIRFAX, VA – Sept. 22, 2022 – AVIXA, the Audiovisual and Integrated Experience Association, is pleased to announce the release of its standard Image System Contrast Ratio (ISCR). This standard defines acceptable minimum contrast ratios for AV presentation systems relative to their stated purpose or application.

“Presentation technology has fundamentally changed since the original PISCR (Projected Image System Contrast Ratio) standard was released,” said Jonathan Brawn, CTS, Principal, Brawn Consulting, and co-chair of this standard’s task group. “Previously, while direct-view displays were a strong part of the industry, projection-based display technology still influenced the majority of large format installations at that time. Today, direct-view technologies like very large format LCD, LCD videowalls, and increasingly, DVLED have not only maintained being mainstream but are now the dominant technology in most instances. This drove a true need to update the original PISCR standard to reflect current technology.”

This standard replaces the PISCR standard published in 2011, which applied to projection only. As direct-view displays became more prevalent, AVIXA assembled a task group to assess the technological characteristics of direct-view displays to determine whether the differences in technologies would affect how image system contrast was assessed.

The task group concluded that the measurement used in the original PISCR standard was equally appropriate for direct view displays. However, the addition of sequential (also called full on/off or inter-frame) testing was deemed necessary to accurately characterize the image system’s contrast for any technology. Sequential testing enables AV professionals to effectively measure high-performance display technologies that can create high contrast ratios in a wider range of environments.

The new ISCR standard is designed to facilitate informed decision-making for projector, screen, and direct view display selection relative to location and stated purpose. Additionally, the metrics (the contrast ratios) and classifications (the viewing categories) in this standard may be used to establish design criteria for new systems. Requirements of this standard apply to:

  • Planning and designing image system installations
  • Setting minimum and optimum contrast ratios relative to stated purposes
  • Testing and signing off on completed image system installations
  • Determining remedial solutions for a system not conforming with this standard or inadequate for the stated purpose.

The standard’s four contrast ratios are based on the following content viewing requirements:

  • Passive Viewing
  • Basic Decision Making
  • Analytical Decision Making
  • Full Motion Video

“This standard helps our industry to address our customers’ needs,” Justin Watts, CTS, Senior AV Design Engineer, and co-chair of this standard’s task group. “In new systems, we can deliver a superior experience by providing display solutions that meet or exceed the performance requirements for the core applications we represent. It’s also a powerful tool for existing systems, where we can evaluate their performance and provide sometimes needed justification for updates, upgrades, or changes to environment to maximize investments.”

To learn more, register for the webinar “Leveraging the AVIXA Image System Contrast Ratio (ISCR) Standard” led by Jonathan Brawn and Justin Watts taking place Oct. 12 at 1 p.m. EDT.

Visit to download the ISCR standard. It is free for AVIXA Premium and Elite.

Video: ISCR Standard: The Four Viewing Categories

Image: Four Viewing Categories

AVIXA is an ANSI-accredited Standards Development Organization (SDO). The work of preparing standards is carried out through AVIXA Task Groups with oversight by the AVIXA Standards Steering Committee and governed by the AVIXA Board of Directors.

AVIXA is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 20,000 enterprise and individual members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community and is the leading resource for AV standards, certification, training, market intelligence, and thought leadership. Visit

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ADA Kiosk – ANPRM Issued by U.S. Access Board Today

ADA Kiosk

Americans With Disabilities Act Accessibility Guidelines for Buildings and Facilities; Architectural Barriers Act Accessibility Guidelines; Self-Service Transaction Machines and Self-Service Kiosks

As noted on Federal Register September 21, 2022 — contact [email protected] for more information


Architectural and Transportation Barriers Compliance Board.


Advance Notice of Proposed Rulemaking.


The Architectural and Transportation Barriers Compliance Board (“Access Board” or “Board”) is issuing this Advance Notice of Proposed Rulemaking (ANPRM) to begin the process of supplementing its accessibility guidelines for buildings and facilities covered by the Americans with Disabilities Act of 1990 and the Architectural Barriers Act of 1968 to address access to various types of self-service transaction machines (SSTMs), including electronic self-service kiosks, for persons with disabilities. By this ANPRM, the Access Board invites public comment on the planned approach to supplementing its ADA Accessibility Guidelines and ABA Accessibility Guidelines with new scoping and technical provisions for SSTMs and self-service kiosks. The Board will consider comments received in response to this ANPRM in its development of these guidelines for SSTMs and self-service kiosks in future rulemaking.


Submit comments by November 21, 2022.


You may submit comments, identified by docket number (ATBCB-2022-0004), by any of the following methods:

• Federal eRulemaking Portal: Follow the instructions for submitting comments.

• Email:. Include docket number ATBCB-2022-0004 in the subject line of the message.

• Mail: Office of Technical and Information Services, U.S. Access Board, 1331 F Street NW, Suite 1000, Washington, DC 20004-1111.

Instructions: All submissions must include the docket number (ATBCB-2022-0004) for this regulatory action. All comments received will be posted without change to, including any personal information provided.

Docket: For access to the docket, to read background documents or public comments received, go to:​docket/​ATBCB-2022-0004.


Technical information: Bruce Bailey, (202) 272-0024, . Legal information: Wendy Marshall, (202) 272-0043, .


I. Legal Authority

The Americans with Disabilities Act (ADA) of 1990 charges the Access Board with developing and maintaining minimum guidelines to ensure the accessibility and usability of the built environment in new construction, alterations, and additions. See42 U.S.C. 12101 et seq.; see also29 U.S.C. 792(b)(3)(B) & (b)(10). The Access Board’s ADA Accessibility Guidelines (ADAAG) address buildings and facilities covered under Title II of the ADA (state and local government facilities) and Title III of the ADA (places of public accommodation and commercial facilities). The ADAAG serves as the basis for legally enforceable accessibility standards issued by the Department of Justice (DOJ) and the Department of Transportation (DOT), which are the federal entities responsible for implementing and enforcing the ADA’s non-discrimination provisions related to buildings and facilities in new construction, alterations, and additions.

The Access Board has a similar responsibility under the Architectural Barriers Act (ABA) of 1968, which requires that buildings and facilities designed, built, or altered with certain federal funds or leased by federal agencies be accessible to people with disabilities. See42 U.S.C. 4151 et seq. The ABA charges the Access Board with developing and maintaining minimum guidelines for covered buildings and facilities. The Board’s ABA Accessibility Guidelines (ABAAG) serve as the basis for enforceable standards issued by four standard-setting agencies: the Department of Defense, the General Services Administration, the Department of Housing and Urban Development, and the U.S. Postal Service.

II. Need for Accessibility Guidelines for SSTMs

Kiosks and other types of SSTMs are now a common feature in places of public accommodation, government offices, and other facilities. They allow users to conduct an expanding range of transactions and functions independently. SSTMs serve as point-of-sales machines for self-checkout in a growing number of retail facilities, grocery stores, and drug stores. Self-service kiosks at airports and hotels provide check-in services. Restaurants are providing touchscreens for customers to place orders, and health care providers, including doctors’ offices and hospitals, allow patients to check in at kiosks. SSTMs and self-service kiosks are also found at state and local government facilities, such as motor vehicle departments.

SSTMs and self-service kiosks have long posed accessibility barriers to people with disabilities, particularly those who are blind or have low vision. Robust speech output is necessary to provide access for users unable to see display screens. It is increasingly common for information and communication technology (ICT), including kiosks, to have touchscreens without a physical keypad or other tactile controls. This results in the screen being an obstacle for the user to both receive information, if the information is not provided audibly, and to enter information, as the input “buttons” are the flat touchscreen which have no tactile markers. In addition, SSTMs and self-service kiosks frequently pose barriers for users who are deaf or hard of hearing by failing to provide captioning and text equivalents for audible information.

These devices also must be accessible to people with physical impairments, including those who use wheelchairs and other mobility devices, have limited dexterity, or who are of short stature. Sufficient clear floor space at the device is necessary to accommodate wheeled mobility aids. For usability, controls and keys must be within accessible reach ranges and screens or other displays must be viewable from a seated position. Controls and features must not require delicate motor movements or fine dexterity.

On May 19, 2021, the Access Board conducted a virtual public forum on the accessibility of SSTMs that featured panel presentations by invited speakers. One panel addressed usability issues and barriers that people with sensory, cognitive, physical, or multiple disabilities encounter using kiosks, point-of-sales machines, and other SSTMs. Speakers included representatives from the Blinded Veterans Association, the Coleman Institute for Cognitive Disabilities, the Deaf and Hard of Hearing Consumer Advocacy Network, and the United Spinal Association. They called attention to common access barriers, such as the lack of speech output and tactilely discernable input keys and controls for users who are blind or who have low vision. People who use wheelchairs and scooters encounter display screens that are difficult to see and controls that are out of reach. Further, correction and time-out features can impact usability for persons with cognitive disabilities. ( See “Panel Discussions on Inclusive Interfaces: Accessibility to Self-Service Transaction Machines” available at:​news/​2021/​05/​24/​u-s-access-board-conducts-panel-discussions-on-self-service-transaction-machines.)

A second panel discussed efforts by research and industry to improve access to SSTMs. Panelists included representatives from the Kiosk Manufacturer Association (KMA) and the Trace Research and Development Center who addressed the need for accessibility standards for SSTMs, provided an overview of relevant requirements and resources, and discussed strategies for accessibility. They were joined by representatives from software and hardware developer NCR, which has created a Universal Navigator interface for SSTMs, and Vispero, a company that has created a kiosk interface that integrates screen-reading software. Id.

According to the KMA, the lack of accessibility to kiosks is due in large part to the absence of complete and uniform standards. The lack of detailed requirements has led to a common misconception that physical accessibility or an audio jack alone is sufficient. In addition, some states have implemented their own unique requirements for SSTMs, which led to complications in ensuring compliance with varying standards. Some kiosk manufacturers serve global markets, and they have stressed the importance of consistency of U.S. standards with requirements issued by other countries and international organizations. Id.

III. Existing Guidelines

A. The ADA and ABA Accessibility Guidelines

The Access Board has issued accessibility guidelines for the built environment. The Access Board’s ADA and ABA Accessibility Guidelines, which were jointly updated in 2004, require only ATMs and fare machines to provide speech output so that displayed information is communicated to users who are blind or who have low vision. The guidelines also address braille instructions, privacy, input controls, display screens, operable parts, and clear floor space. See36 CFR part 119169 FR 44084.

When the Board promulgated the ADA and ABA Accessibility Guidelines in 2004, it noted in the preamble that it had chosen not to broaden the application of the guidelines to address other types of SSTMs such as point-of-sale machines and information kiosks. However, the Board noted that it intended to consider a future update to these guidelines after monitoring the application of accessibility standards it had issued under Section 508 of the Rehabilitation Act (36 CFR part 1194) in 2000 for information and communication technology (ICT), including electronic kiosks, in the federal sector. See69 FR 4408344455 (July 23, 2004).

In March of 2010, the Board issued an Advanced Notice of Proposed Rulemaking (ANPRM) indicating that it was considering a supplemental rulemaking to address in ADAAG access to SSTMs used for ticketing, check-in or check-out, seat selection, boarding passes, or ordering food in restaurants and cafeterias. See Americans with Disabilities Act (ADA) Accessibility Guidelines for Buildings and Facilities; Telecommunications Act Accessibility Guidelines; Electronic and Information Technology Standards, ANPRM, 75 FR 13457 (Mar. 22, 2010). However, the Board later postponed this effort due to rulemaking it was conducting on information and communication technology in the federal sector under the Rehabilitation Act. See Electronic and Information Technology Accessibility Standards, ANPRM, 76 FR 76640 (Dec. 8, 2011).

B. Section 508 Accessibility Standards

Section 508 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. 794d (hereafter, “Section 508”) requires access to ICT in the Federal sector. The law applies to ICT developed, procured, maintained, or used by federal agencies, including SSTMs and self-service kiosks, as well as computers, telecommunications equipment, software, websites, and electronic documents. The Board is responsible for issuing accessibility standards for ICT covered by Section 508. The Board published its original Section 508 Standards in 2000 (65 FR 80499) and updated them with the Revised 508 Standards in January 2017 (82 FR 5790). The Federal Acquisition Regulatory Council and federal agencies incorporate these standards into their respective acquisition regulations and procurement policies and directives. See86 FR 44229 (Aug. 11, 2021).

The Revised 508 Standards apply to hardware in the federal sector that transmits information or has a user interface, such as self-service kiosks provided by federal agencies for use by customers in post offices and social security field offices. See36 CFR part 1194, App. A, E206. The Section 508 Standards address biometrics, privacy, operable parts, data connections, display screens, status indicators, color coding, audible signals, two-way voice communication, closed captioning, and audio description. Id. at App. C, Ch. 4.

C. DOT Regulations for Self-Service Kiosks in Airports

In 2013 the Department of Transportation (DOT) supplemented its regulations under the Air Carrier Access Act (ACAA) of 1986, as amended, and the Rehabilitation Act to address access to airport self-service kiosks used for checking in, printing boarding passes, and other passenger services. 78 FR 67882 (Nov. 12, 2013). DOT’s rule applies requirements based on the provisions for ATMs and fare machines in the ADA Standards and provisions for self-contained closed products in the Board’s Original Section 508 Standards. Id. New airport kiosks must meet the DOT standards until at least a quarter of all kiosks at each airport location are accessible. The rule applies to U.S. and foreign air carriers that own, lease, or control automated airport kiosks at U.S. airports with at least 10,000 enplanements a year. Id.

III. Planned Approach to the NPRM and Questions for Public Comment

The Access Board intends to propose supplementary provisions for SSTMs and self-service kiosks in a future rulemaking that are based on both the technical requirements for ATMs and fare machines in the ADA and ABA Accessibility Guidelines (36 CFR part 1191) as well as relevant provisions for hardware in the Revised Section 508 Standards (36 CFR part 1194). In addition, the Board intends to address the types of SSTMs and self-service kiosks to be covered under both the ADA and the ABA and the number or percentage required to comply. The Board invites public comment on this planned approach for this rulemaking generally, and on the specific questions posed below.


The Access Board’s authority under the ADA and ABA to set minimum guidelines for buildings and facilities is limited to those elements that are built-in or that are fixed to buildings and sites. DOJ and other agencies have the authority to regulate moveable furniture and equipment under the ADA or ABA. Thus, the Board’s ADA and ABA Accessibility Guidelines apply only to ATMs and fare machines that are fixed or built-in, but not to those that are moveable. Similarly, the Board intends that only SSTMs and self-service kiosks that are fixed or built-in will be covered by this supplementary rule.

SSTMs and self-service kiosks are now commonplace in many different types of businesses and establishments and are used to conduct a growing range of transactions and services. One of the most common types of SSTMs that people encounter on a routine basis is self-checkout kiosks in grocery stores, drug stores, and retail chains. SSTMs and self-service kiosks are also being provided in settings where only information is being exchanged, such as unattended checking in for an appointment, checking out of a hotel, or ordering food in a restaurant. Touchscreens and tablets are now being incorporated into many different types of SSTMs and self-service kiosks. For example, some SSTMs and self-service kiosks use touchscreen interfaces for the delivery of goods and services, such as pairing online ordering with pickup from an automated electronic locker at a local retail location. The customer does not interact directly with any employees of the retail store.

Additionally, many vending machines are now essentially SSTMs, offering a wide array of choices via a video display, and utilizing touch-screen input to navigate those choices. The current ADA and ABA Accessibility Guidelines address physical access to vending machines by requiring at least one of each type to comply with criteria for operable parts, but the guidelines do not address access for users who are blind or who have low vision. 36 CFR part 1191, App. D, 228 and 309.

Question 1. In this rulemaking, the Board intends to cover fixed or built-in electronic devices that are designed for unattended operation by customers ( i.e., “self-service”) to conduct a transaction. It also intends to address fixed or built-in self-service kiosks, including those used to check in, place an order, obtain a product, or retrieve information. Are there capabilities, functions, or other objective criteria that should define the types of devices covered as SSTMs or self-service kiosks?

Question 2. Are there other types of electronic devices providing unattended interaction that should be addressed by this rulemaking? If so, what are they?

Question 3. Are there types of self-service electronic devices that should not be covered by this rulemaking? If so, why not?

Minimum Number

In its rulemaking, the Board intends to address the minimum number of SSTMs and self-service kiosks required to be accessible. Currently, the ADA and ABA Accessibility Guidelines require at least one of each type of ATM or fare machine provided at each location to comply. See 36 CFR part 1191, App. B 220 and App. C F220. This may be insufficient in high traffic locations where many SSTMs or self-service kiosks of the same type are provided such as self-checkout devices in grocery stores and big-box retailers. Further, it can be difficult for users who are blind or who have low vision to locate which self-service devices are accessible, especially in areas where many devices are provided. DOT’s airport kiosk rule requires compliance for all new kiosks until at least 25% of all kiosks at each airport location are accessible. The 508 Standards require that all SSTMs and self-service kiosks be accessible.

Question 4. Should the Board’s rule require all fixed or built-in SSTMs and self-service kiosks in each location to be accessible? If not, why, and what should the number be? Are there some facilities or locations that should have a higher number of accessible devices than others?

Technical Requirements

ADA and ABA Accessibility Guidelines

The Board intends to apply the technical requirements from the ADA and ABA Accessibility Guidelines for ATMs and fare machines to SSTMs and self-service kiosks. Currently, these Guidelines address clear floor or ground space, operable parts, speech output, input controls, and display screens.

Clear floor or ground space is required so that people with disabilities, including those who use wheeled mobility aids, can approach and position at ATMs or fare machines in a forward or parallel direction. 36 CFR part 1191, App. D 707.2 and 305.5. This clear space generally must be at least 30 inches wide and at least 48 inches deep. Id. at 305.3. Additional space is required for maneuvering where this clear space is obstructed on both sides for more than half the depth. Id. at 305.7.

Operable parts for ATMs and fare machines must be located within accessible reach ranges. Id. at 707.3, 309.3, 308. They must be usable with one hand, and not require tight grasping, pinching, or twisting of the wrist, or more than 5 pounds force to operate. Id. at 707.3, 309.4. Users must be able to differentiate each operable part by sound or touch without activation; touch activation is permitted if a key to clear or correct input is provided. Id. at 707.3.

ATMs and fare machines must provide speech output (recorded or digitized human or synthesized) through a mechanism that is readily available to all users, such as an industry standard connector or telephone handset. Id. at 707.5. The speech function must have volume control and allow users to repeat or interrupt output. Braille instructions for initiating the speech are required Id. at 707.8. ATM speech output must provide an equal degree of privacy. Id. at 707.4.

Additionally, ATM and fare machines must provide tactilely discernible input controls for each function. Id. at 707.6. Numeric keys must be arranged in a 12-key ascending or descending telephone keypad layout, and the number five key shall be tactilely distinct from the other keys. Key surfaces not on active areas of display screens must be raised above surrounding surfaces. Where membrane keys are the only method of input, each shall be tactilely discernable from surrounding surfaces and adjacent keys. Visual contrast (either light-on-dark or dark-on-light) is required between function keys and background surfaces and between function key characters and symbols and key surfaces. Tactile symbols are required for certain function keys including enter or proceed, clear or correct, cancel, add value, and decrease value. Id.

The Guidelines also require that display screens be visible from a point located 40 inches above the center of the clear floor space in front of the machine. Id at 707.7. Display screen characters must have a cap height of at least 3/16 inch, be in a sans serif font, and contrast from the background either light-on-dark or dark-on-light.

Section 508 Standards

The Board is also considering incorporating into the proposed rule certain requirements in the Revised 508 Standards for hardware that transmits information or has a user interface. 36 CFR part 1194, App. C, Ch. 4. In particular, the Board is considering including those requirements that specifically pertain to hardware that by its design does not support a user’s assistive technology other than personal headsets or other audio couplers. Such hardware is referred to as having “closed functionality.” The Revised 508 Standards require hardware with closed functionality to provide speech output for all information displayed on-screen or needed to verify transactions. Id. at 402. Like the requirements in the ADA and ABA Accessibility Guidelines, speech output must be delivered through a mechanism readily available to all users, such as an industry standard headphone jack or telephone handset, and the interface must allow users to repeat or pause output. Other specifications in this section of the 508 Standards which are harmonized with those in the ADA and ABA Guidelines address braille instructions for activating speech and volume control, privacy, operable parts, including input controls, and the visibility of display screens. Id. at 402.2.5, 402.3, 405, 407, and 408. Display screen characters must have a cap height of at least 3/16 inch unless there is a screen enlargement feature, be in a sans serif font, and contrast from the background either light-on-dark or dark-on-light. Id. at 402.4.

The Revised 508 Standards, which are much more recent than the ADA and ABA Accessibility Guidelines, contain additional specifications including provisions that address biometrics, use of color and non-speech audio to convey information, status indicators, and captioning. Id. at 403, 409, 410, 411, and 413. The Revised 508 Standards also provide specifications for volume control for private listening ( e.g., through a headphone jack) and non-private audio ( i.e., speakers) and require tickets and farecards used with kiosks to have an orientation that is tactilely discernable if a particular orientation is needed for use. Id. at 402.3 and 407. Other unique provisions in the Revised 508 Standards address the display screen not blanking automatically when the speech-output mode is activated, alphabetic keys, timed responses, and flashing elements that can trigger photosensitive seizures. Id. at (405.1, 407.3.2, 407.5, and 408.3.

The Board intends to propose provisions for SSTMs and self-service kiosks based on those for ATMs and fare machines in the ADA and ABA Accessibility Guidelines and additional criteria relevant to SSTMs and self-service kiosks from the Revised 508 Standards. This approach is similar to that taken by DOT in its rule on airport self-service kiosks.

The Board has prepared a side-by-side comparison of these requirements in the ADA and ABA Guidelines, the Revised 508 Standards, and the DOT rule on airport kiosks. This matrix is available in the rulemaking docket at​docket/​ATBCB-2022-0004.

Question 5. The Board seeks comment on this planned approach for the proposed supplementary guidelines for SSTMs and self-service kiosks outlined in this ANPRM.

The Revised 508 Standards contain requirements not included in the ADA and ABA Accessibility Guidelines that may pertain to ATMs or fare machines. These include a provision that biometrics, where provided, not be the only means of user identification or control. They also require that tickets, fare cards, or keycards, where provided, have an orientation that is tactilely discernible when necessary for use.

Question 6. Should requirements for ATMs and fare machines in the current ADA and ABA Accessibility Guidelines be updated as part of this rulemaking to address additional features covered in the Revised 508 Standards and the DOT rule pertaining to the accessibility of ATMs and fare machines?

Question 7. The Board seeks comments from users and manufacturers of self-service transaction machines and self-service kiosks on their experiences in using or designing accessible machines and the benefits and costs associated with the proposed requirements.

Question 8. The Board seeks comments on the numbers of small entities that may be affected by this rulemaking and the potential economic impact to these entities; these include small businesses, small non-profits, and governmental entities with a population of fewer than 50,000. The Board also seeks feedback on any regulatory alternatives that may minimize significant economic impacts on small entities.

Question 9. Should SSTM and a self-service kiosk which accept credit and debit cards be required to accept contactless payment systems?

Approved by notational vote of the Access Board on June 10, 2022.

Christopher Kuczynski,

General Counsel.

EV Charging Standards – ANSI Roadmap of Standards and Codes

EV charging standards

From EV Charging Stations

Call for Participants to Shape ANSI Roadmap of Standards and Codes for Electric Vehicles at Scale

New York, September 8, 2022: The American National Standards Institute (ANSI) is seeking participants to support the development of a roadmap of codes and standards for electric vehicles (EVs) at scale. The roadmap will be developed by the ANSI Electric Vehicles Standards Panel (EVSP).

The roadmap will address critical codes and standards issues including high-power DC charging, storage (i.e., microgrid, distributed energy resource management systems) integrated with DC charging, vehicle grid integration, high-power scalable/interoperable wireless charging, and vehicle-oriented systems. Subject matter experts representing the following types of organizations (among others) are invited to participate:

  • Vehicle OEMs
  • Energy service providers (electric utilities, energy retailers)
  • EV services providers (charging network operators)
  • EV fleet operators / managers
  • EVSE manufacturers
  • Cloud service providers
  • Providers of telematics user services
  • Building energy management system operators
  • Distributed energy resource aggregators
  • Standards developing organizations
  • Non-SDO consortia/alliances
  • Code officials
  • Government (federal, state, local)
  • National labs

Those interested in participating are invited to review the panel architecture and schedule of working group calls and sign up for one or more working groups. The working groups are holding virtual meetings twice a month with subgroups developing content covering specific issues over the next several months. Even those unable to make all the calls can contribute to the document’s development. Public comment on the draft roadmap is targeted for mid-February 2023, and publication of a final roadmap is targeted by mid-May 2023. Participation is open to EV stakeholders that have operations in the United States.

The ANSI EVSP is a consensus-based, cross-sector coordinating body whose objective is to foster coordination and collaboration on standardization matters among public- and private-sector stakeholders to enable the safe, mass deployment of electric vehicles and associated infrastructure in the United States with international coordination, adaptability, and engagement. In the 2011-2014 timeframe, the EVSP developed two versions of a Standardization Roadmap for Electric Vehicles which is available as a historical reference. The current initiative is the result of a June 2021 lab call funding opportunity announced by the U.S. Department of Energy (DOE) Office of Energy Efficiency & Renewable Energy (EERE) Vehicle Technologies Office (VTO). The lab call included a codes and standards pillar to “identify and address challenges and barriers to the integration of [email protected] charging with the grid created by uncoordinated development of codes and standards and the rapid advances in vehicle and charging technologies.” Argonne National Laboratory (ANL) leads the codes and standards pillar of the [email protected] lab consortium formed in response, which also includes National Renewable Energy Laboratory (NREL), Oak Ridge National Laboratory (ORNL), Pacific Northwest National Laboratory (PNNL), Idaho National Laboratory (INL), and Sandia National Laboratories (SNL). The [email protected] activity also supports federal and state funding associated with deploying EV charging infrastructure nationwide.

There is no fee associated with participating in the EVSP and, ANSI membership, while encouraged, is not required to participate. The DOE VTO/ANL are supporting ANSI’s facilitation of the EVSP roadmapping effort. Sponsorship opportunities (with associated recognition benefits) are available to interested public- and private-sector stakeholders who would like to provide such support. ANSI is a 501c3 not-for-profit membership organization, and all funds are directly applied to help offset ANSI’s costs of administering the EVSP.

“In order to undertake a comprehensive analysis of the codes and standards needed for the scalable deployment of electric vehicles, it is essential that we engage all affected stakeholders. ANSI invites all interested stakeholders to have a seat at the table and participate in this important initiative,” said S. Joe Bhatia, ANSI president and CEO.

For more information, go to

About ANSI

The American National Standards Institute (ANSI) is a private non-profit organization whose mission is to enhance both the global competitiveness of U.S. business and the U.S. quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems, and safeguarding their integrity. Its membership is comprised of businesses, professional societies and trade associations, standards developers, government agencies, and consumer and labor organizations.

The Institute represents and serves the diverse interests of more than 270,000 companies and organizations and 30 million professionals worldwide. ANSI is the official U.S. representative to the International Organization for Standardization (ISO) and, via the U.S. National Committee, the International Electrotechnical Commission (IEC). For more information, visit



Jim McCabe | Senior Director, Standards Facilitation | American National Standards Institute

25 West 43 Street, 4th Floor | New York, NY  10036  U.S.A.

[email protected] | Phone: 1-212-642-8921 | | he/him/his

Get information about ANSI membership:

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WCAG 2.2 Guidelines – What’s New

WCAG Standard image

WCAG 2.2 Guidelines

2.2 has been released as draft for review. Interesting too that Personas listing different fictional people is provided as usability baseline. This is much like what the University of Cambridge did with their Personas.

One change is reduction of level for Focus Visible. Several of the WCAG elements have been used in the ADA Guidelines but WCAG generally does not apply verbatim for closed systems such as kiosks. Many of the areas that WCAG 2.1 addresses are also addressed in ADA and Section 508 so in a virtual sense there is some applicability.

Here are the changes:

Accessibility Testing Tools – Simulating Disabilities by Cambridge

disability simulators

Simulating Disability For More Complete Accessibility Testing

From the University of Cambridge

The Kiosk Association is evaluating creating a test process for kiosk providers to offer customers where they test for accessibility.  Some of the tools that can be learned from are the RNIB Tried and Tested certification.  Members such as Storm Interface have products that have achieved certification under the Tried and Tested programme  (in deference to UK).

Part of the criteria for the RNIB tests includes the use of “simulators”. Inclusive design means an older person with arthritis can conduct a transaction for example. That is inclusive design.

Disability Simulators – Here is the link

disability simulators

disability simulators


Accessibility Calculators – Estimating Exclusion

And while it is probably next to impossible to provide accessibility for all and any disabled, you can at least consider the percentage of audience that will be served (and not served)


exclusion calculators

exclusion calculators

Managing The Process

managing the test process

managing the test process

Personas — Having a complete set of profiled users is essential

Cambridge persona set

Cambridge persona set


RNIB Criteria

Test criteria for RNIB Tried and Tested

RNIB Tried and Tested certification (previously ” RNIB Approved”) relates only to the accessibility and usability of the product, website or app as assessed using the RNIB criteria set out below:


We assess against WCAG 2.1 AA standards and also include an assessment with high contrast schemes, as this affects a number of partially sighted people. An assistive technology assessment is then carried out using screen reader and magnification programmes to identify usability issues.


We carry out an assessment against RNIB’s internal app accessibility and usability guidelines. We use the speech and magnification software available on iOS and Android phones using recent or the latest operating systems.


We carry out an assessment against RNIB’s internal inclusive design guidelines, which cover visual, tactile and audio aspects of the user interface. We use simulation devices such as apps and items from the Inclusive Design Toolkitdeveloped by Cambridge University, as well as the knowledge we have gained from observing blind and partially sighted people use products through our user testing.

All areas

For all areas, we carry out observed user testing once the issues raised in the expert assessment have been addressed. Observed user testing is always carried out with a minimum of 10 blind and partially sighted people.

RNIB uses its best endeavours during the testing to ensure accessibility and usability, but we make no comment on the content or general use of products, websites or apps beyond testing the product against the criteria set out above. Our aim is to assist blind and partially sighted people to identify when a product or service is accessible and usable and enable them to make an informed choice. We bear no liability for any use of the website, app or product or any information contained therein.


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