Europe ADA Kiosks – EN 301-549

European ADA KIosk Standards

Update for Europe ADA

New draft changes went in 3/19/2021 – release is imminent of 1.1.2 updated. We thought it a good time to bring this back into focus for the self-service community.

What is Europe ADA

EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”

Where are the documents for EN 301-549

They are managed at ETSI

Are they the same as US ADA?

They share some identical influences such as WCAG but they are not the same. One of the goals of the U.S. Access Board is to “harmonize” the disparate standards into one standard. The European standards are generally described as more descriptive in effect (detailed outcomes and fuzzy requirements). The US standards tend to be more prescriptive with detailed requirements and fuzzy outcomes.

What Does EN 301-549 Say About Braille?

Not very much actually. It is included in the definition of assistive technology — assistive technology: hardware or software added to or connected to a system that increases accessibility for an individual NOTE 1: Examples are Braille displays, screen readers, screen magnification software and eye tracking devices that
are added to the ICT.

Do European Standards Specifically Mention “Kiosks”

Yes. In one sentence in definitions.  Information and Communication Technology (ICT): technology, equipment, or interconnected system or subsystem
of equipment for which the principal function is the creation, conversion, duplication, automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, reception, or broadcast of data or information NOTE: Examples of ICT are web pages, electronic content, telecommunications products, computers and ancillary equipment, software including mobile applications, information kiosks and transaction machines, videos, IT services, and multifunction office machines which copy, scan, and fax documents.

Do European Standards Specifically Mention “ATM”


Do European Standards Specifically Mention “POS or Point of Sale or EMV or PCI”

No, however, they do have a section for Receipts and Transactions which has requirements.  It seems pretty clear that speech output is required to verify the transaction.

Europe ADA receipt

Europe ADA receipt






Additional Related Europe ADA Kiosks Information

Interactive Kiosk Market Research Report Released by Kiosk Association

From PRNewswire March 2021 – new interactive kiosk market research report

ADA Checklist Kiosks ADA and PCI – April 2021

ADA Kiosk Checklist Kiosks

Current updated page located at the Kiosk Association KMA March 2021 —  It also includes 4 different images from US Access Board on different reach parameters and distances that need to be observed. To be sure this is only the top-level “first things first” list.  Suits are generally initiated by blind people and so naturally audio and tactile are top of the list. Ideally you have multiple tests of multiple transactions by a blind person in a wheelchair.  That’s our advice.

ADA Checklist 

General Topics 

  1. Spacing — Depth, Clearance, Maneuvering, Protruding Objects
  2. Reach Ranges
  3. Interface considerations or Operable Parts
  4. Alternate navigation – user controls and aids such as Braille, AudioPad, NavPad
  5. Hardware assistive device inventory – audio jack (3.5mm) and tactile component?
  1. Does your application extend to audio (Example: ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments or language.)
  2. Have you tested for The Big Seven – captions, contrast, audio, focus, target size, errors and labels
  1. Do you incorporate any assisted technology products – face devices (AudioPad/Navpad + Braille label sticker)
  2. Have you reviewed the privacy and security characteristics?
  1. Have you had people with disabilities perform the top ten tasks?  – Wheelchair, Blind, Hearing-impaired, Sight-impaired, dexterity, quadriplegic e.g.
  1. Is there sufficient space, protruding, and maneuvering space?
  2. Have you looked at full-day cycle of sunlight, lighting and any other environmental factors (ambient noise e.g.)
  • Did you answer No to any of the questions?  
  • Providing accessibility is not cost-prohibitive. A simple NavPad provides tactility as well as audio and if you look at legal incidents, audio is the prime remediation with tactility as well.
  • What about WCAG? — This comes up. 2.1 is the current standard.  WCAG is applied to non-web documents and non-web software, but only when the software is running on platforms that are not “closed”.  Kiosks, of course, typically are closed, and so (from a 508 perspective), the WCAG 2.0 SC is never applied. The relevant areas of 2.1 are already addressed in Section 508.
  • What about a screenreader? Do I need one? — Provide speech output and you are fine. Common ATP devices provide audio output e.g.
  • See the KMA Frequently Asked Questions for plain english yes, no’s and the usual “its complicated”


ADA Checklist 2021 -040221

Related Images Showing Reach Parameters 

knee and toe ada-04

Review of the Revised 508 Standards (Part II): Requirements for Hardware and Software

Kiosk ADA and Section 508 Hardware Software

Tuesday, March 30, 2021 1:00 PM – 2:30 PM Eastern Time Zone

Section 508 Best Practices Webinar: Review of the Revised 508 Standards (Part II): Requirements for Hardware and Software (March 30)

Section 508 laptop iconThe next webinar in the Section 508 Best Practices Webinar Series will take place March 30 from 1:00 to 2:30 (ET) and will explain provisions in the standards for hardware and software. Requirements for hardware, such as computers, information kiosks, and multi-function copy machines, address privacy, operable parts, communication, and other features. Software requirements cover interoperability with assistive technology, applications, and authoring tools. Requirements for support documentation and services will also be covered. Presenters from the U.S. Access Board will answer questions submitted in advance and during the live session.

For more details or to register, visit Questions can be submitted in advance of the session or can be posed during the live webinar. Webinar attendees can receive a participation certificate.


This session is the second in a two-part review of the revised Section 508 Standards which apply to information and communication technology developed, procured, maintained, or used by federal agencies. Presenters from the U.S. Access Board will explain provisions in the standards for hardware and software. Requirements for hardware, such as computers, information kiosks, and multi-function copy machines address privacy, operable parts, communication, and other features. Software requirements cover interoperability with assistive technology, applications, and authoring tools. Requirements for support documentation and services will also be covered.

Part I of this session (January 26, 2021) focused on requirements in the 508 Standards for federal websites and other electronic content.


Session Materials

Materials for this session not yet available please check back prior to the start of the session.


Bruce Bailey , Accessibility Specialist/Information Technology SpecialistUS Access Board

Timothy Creagan , Senior Accessibility Specialist/Information TechnologyUS Access Board

Katherine Eng , Senior ICT Accessibility SpecialistUS Access Board

Kiosk ADA Checklist – 14 Point Checklist For Accessible Self-Service

Kiosk ADA SSA Image

Kiosk ADA 14 Point Checklist

General Areas of Discovery and Due Diligence for Review

Initial Design

  1. Begin your initial design phase with full accessibility accommodated.  You can always do a cost/benefit analysis and compare later to a stripped-down unit with its inherent liability


  1. Spacing — Depth, Clearance, Maneuvering, Protruding Objects
  2. Reach Ranges
  3. Interface considerations or Operable Parts
  4. Assistive considerations – user controls such as Braille and Tactile guidance
  5. Hardware assistive device inventory (audio jack e.g.)


  1. Does your application extend to assistive technologies (​ Example: ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.)
  2. The Big Seven – captions, contrast, audio, focus, target size, errors and labels


  1. Assisted interface – review available tactile interface devices (NavPad e.g.)
  2. Review biometric and proxy interfaces – is there facial or is a mobile device required?


  1. People with Disabilities – Blind, sight-impaired, deaf, quadriplegic e.g.
  2. Mobility – People in Wheelchair or Quadraplegic user group testing


  1. Space, protruding, and maneuvering space?
  2. Light and any other environmental factors (ambient noise e.g.)


  • The above points are meant to provide a brief generalized direction that should be reviewed for any project.
  • Historically self-service or user-operated projects have been approached with little priority on ADA and accessibility.
  • More times than not true ADA is only offered as option which has costs in time and money, and generally minimized as much as possible to achieve price and delivery endpoints.
  • The Kiosk Association recommends beginning with true ADA as overall project scope to start with. Calculate your costs, timeframes and liabilities upfront. If you want to subsequently reduce the accessibility components for cost calculations, then you can always reduce your overall scope from your start point. You could develop a plan/method to accommodate and develop future accessibility for that matter.


Revision Level:


Accessibility and Autonomous Vehicles

U.S. Access Board to Host Public Forum on Autonomous Vehicles

autonomous bus

autonomous bus

U.S. Access Board to Host Public Forum on Autonomous Vehicles
In March and April, the U.S. Access Board, in partnership with other federal agencies, will host a series of virtual meetings on making autonomous vehicles (AVs) accessible to passengers with disabilities. The four-part series will provide an open forum where members of the public and stakeholders can discuss considerations, challenges, and solutions in designing accessible AVs. All are welcome to attend.

“Self-driving vehicles have the potential to dramatically expand transit options for people with disabilities, so it’s important that they accommodate everyone,” notes Access Board Executive director Sachin Pavithran, Ph.D. “We are undertaking this series to share information and ideas to promote inclusiveness into design and operation of autonomous vehicles.”

The series will cover accessibility for passengers with mobility disabilities (sessions 1 and 2) and accessibility for passengers with sensory or cognitive disabilities (sessions 3 and 4). Each 90-minute session will be conducted through a webinar (Zoom) platform and feature presentations by agency representatives and invited speakers who will review relevant sources and research and outline issues and questions for discussion. These presentations will be followed by an open dialogue where attendees can pose questions or share comments or information.

In addition, an online discussion platform (ePolicyWorks) will provide further opportunity for dialogue and information sharing following the webinar sessions. This discussion forum will be active for two weeks following each session.

The Board is undertaking this initiative jointly with other agencies, including the Department of Labor’s Office of Disability Employment Policy and the Department of Health and Human Service’s Administration for Community Living.

Visit the Board’s website for further details or to register. Direct questions to Randall Duchesneau III at [email protected] or (202) 272-0044.

Using A Mobile Phone As Accessible Interface Smart City Kiosk

Smart city kiosk ada accessibility

Smart city kiosk ada accessibilityFrom Feb 2021

Feb 5, 2021 — Statement from Storm Interface  following conference call with NFB on the use of personal phones as an accessible interface to Smart City terminals.

Statement for submission to the NFB, the Federal Access Board and Storm sales personnel.

Use of personal phones as an accessible interface

As a manufacturer of Accessible System Interface Devices, including Touchless Kiosk Interface Devices (TKI), Storm Interface are concerned that, following the NFB online conference (IKE Smart City Presentation), clarification is needed about the suitability of mobile phones as a primary (or sole) accessible interface to self-service and ICT systems.

Our concern centers around the needs of people with a diverse range of sensory, physical, dexterity, and cognitive impairments. Including, but certainly not limited to, those with sight impairments.

Use of a touchscreen smartphone as a primary system interface discriminates against the following groups: –

  • The significant socio-demographic group without the financial resources to purchase an internet-enabled mobile phone or pay for a service plan to support prolonged internet connectivity and/or application downloads.
  • Those visitors to the USA (and other travelers) without international phone service or a roaming capability across all 50 states.
  • Those with phones not capable of maintaining battery charge during prolonged periods of use.
  • And, most significantly, those with impaired dexterity including, but not limited to; palsy, neuropathy, tremor, missing or atrophied limbs or digits, muscular dystrophy, etc.

When proposing Storm’s Touchless Kiosk Interface (TKI) as an aid to accessibility it is our policy to promote TKI as part of a multi-technology accessible interface solution. It should only be promoted as an augmentation and supplement to tactilely discernible navigation and control of both audible content and visible content displayed on a screen. It cannot and should not be promoted or considered as a compliant accessible interface when used in isolation.

For more information visit Storm Interface

Kiosk Market Research Report – Feb 2021 Release Comprehensive Vertical Market Analysis

Self-Service Kiosk Market Research Report To Be Formally Released in Feb 2021 – Sign Up

KIosk Market Research Report and Analysis

KIosk Market Research Report and Analysis

The Kiosk Association has been working with a major research firm on putting together a comprehensive and vetted self-service kiosk market research report and the release of the report is due in February. We are in final review with the data firm providing our input. Over 50 companies participated.

There have been many good reports on the market over the years. Frost and Sullivan in 2018 released an updated market research report which was accurate. Generally though it difficult to wade thru the internet-scraped fabricated for sale reports that proliferate. They generally target potential report buyers and list companies that no longer exist in the market or are not primarily in the market.  Hybrid POS in grocery stores and ATMs, for example, raise the number artificially higher for companies such as Diebold and NCR, however, their participation in the true kiosk market is actually quite small. The self-service kiosk industry grows and thrives on fast market cycles requiring rapid engineering, design, and deployment. Characteristics not found in mega-complex companies.

The report goes thru regulatory considerations and also covers new emerging markets such as smart city, customer-facing POS, and intelligent interactive digital displays, and digital signage (though we resist usage of that phrase for interactive).  We advised the analysts to focus on the kiosk market and put to the side supplemental markets like conventional RMUs, ATMs, and grocery store check-out hubs.  Those “fuzzy” factors being put to the side make for a more relevant focus.

This report coincides with NRF 2021 Chapter One and we are offering a no-cost copy (MSRP $6000) to qualified retailers. State, local, Education and Federal agencies also qualify.

Kiosk Market Report Summary


More Data

Request Your Free Copy


WCAG 3.0 Working Draft Released by W3C

W3C Publishes Working Draft of the Web Content Accessibility Guidelines (WCAG) 3.0

w3c wcag accessibility logo

w3c wcag accessibility logo

The World Wide Web Consortium (W3C) has published the First Call Public Working Draft of its Web Content Accessibility Guidelines (WCAG) 3.0, which are developed through the W3C process in cooperation with individuals and organizations around the world. WCAG 3.0 provides new ways to evaluate web content accessibility for people with disabilities by addressing more types of disabilities, concentrating on both mobile and desktop applications, and developing new tests and scoring to determine accessibility.

While WCAG 3.0 would succeed WCAG 2.1 and 2.0, it would not deprecate these earlier versions. WCAG 3.0 covers a wider set of user and disability needs, publishing requirements, and emerging technologies such as web XR (augmented, virtual, and mixed reality) and voice input. WCAG 3.0 also includes non-normative information about web technologies working in conjunction with authoring tools, user agents, and assistive technologies. The WCAG 3.0 model is designed to support better coverage across disabilities and be easier to maintain so that the model keeps pace with accelerating technology change.

Since the late 1990s, the Board and the WCAG working groups have engaged in ongoing collaboration to make web content more accessible to users with disabilities. The Board’s original Section 508 Standards (2000) cited WCAG 1.0 and included a mapping between specific WCAG 1.0 checkpoints and 508 provisions. The refreshed 508 Standards (2017) incorporate significant portions of WCAG 2.0 by reference.

The finalized WCAG 3.0 standards are not expected to be completed until after 2022. To submit feedback, file an issue in the W3C Silver GitHub repository. Please file one issue per discrete comment. If filing issues in GitHub is not feasible, send an email to [email protected] or [email protected]. Feedback and comments on this draft are due by February 26, 2021.

Kiosk Association and NRF 2021 Chapter One

Press Release PR Newswire Jan 08