Kiosk Association and Major Retail and Restaurant Trade Shows

kiosk association

kiosk association

DENVER, Colo., June 18, 2021 (SEND2PRESS NEWSWIRE) — The Unattended Self-Service and Kiosk Association is participating in two major upcoming events for Retail and Restaurants in the next week – NRF Retail Converge and CREATE by Nations Restaurant News. Learn from speakers such as CVS, Walgreens, Macys, Alibaba and others at Retail Converge. CREATE speakers include Yum! Brands, Chipotle, McDonald’s, Wendy’s, Dominos and many more. Retail Converge begins next week and CREATE has just launched.

Noted sponsors for the Kiosk Association include:

In other news for the Association a resource page for Assistive Technology is now available listing provider companies, noted consequences for not providing and additional resources. A companion page covering the latest Legal News is now available. This page is a running log with personal commentary on legal, privacy and patent situations. We keep track of legal news that affects the unattended self-service market.

Examples this week include the lawsuit against McDonalds for improper use of biometric data and a class action suit against over 125 Wendy’s franchisees for ADA violation. Learn about PPI which is how we abbreviate Prosecution Probability Index. Our new DOJ is expressing interest in cases never before expressed.

Sample News Posts

For more information contact Craig Keefner, 720-324-1837 or or you can visit Kiosk industryKMA.globalRetail AutomationDigital BusinessMenu Board SolutionsDigital Signage Solutions and Thinclient

*LOGO link for media:

Kiosk Association Panelist for US Access Board Open Meeting on SSTMs in Point-of-Sale and in Ticketing

PRNewswire press release by the Kiosk Association on open video conference next week with U.S. Access Board

Public Welcome – U.S. Access Board Panel Discussion on SSTMs 

kiosk association round logoThe U.S. Access Board will host panel discussions on self-service transaction machines (SSTMs), including point-of-sales machines & ticket kiosks, at its next virtual Board meeting on May 19 from 1:00 – 3:15 (ET). The Association is participating as a panelist. One panel is representatives from advocacy organizations who will discuss usability issues and accessibility barriers. Another panel will address efforts by research and industry to improve access to SSTMs. The public is welcome to attend this event. Registration is not required.

Here is the agenda.

  • Welcome, Sachin Pavithran, Executive Director 
  • 1:00 – 2:00 Panel Discussion on Usability Issues
    • Mark Hill, Deaf and Hard of Hearing Consumer Advocacy Network
    • Donald D. Overton, Jr., Blinded Veterans Association
    • Clayton Lewis, Coleman Institute for Cognitive Disabilities
    • Dave Pierson, United Spinal Association
  • 2:00 – 2:10 Overview of Existing ADA & Section 508 Standards, Bruce Bailey
  • 2:10 – 3:15 Panel Discussion on SSTM Accessibility

More Events

We are a sponsor for CREATE, hosted by Nations Restaurant News. Scott Deviney, CEO, Chicken Salad Chick is our session. Thanks to Frank Mayer and Associates, Inc. and PanasonicThe CREATE event has a physical show in Denver October 4-6 at the Sheraton Downtown.  We have a free VIP pass to give away. Contact any of our Gold sponsors: Olea, KioWare, Pyramid Computer, Frank Mayer, Nanonation, KIOSK Information SystemsKioskGroupVispero, Zebra, AUO, 22Miles, Panasonic Restaurant Solutiions and  LG Electronics Business Solutions

Two more events for KMA – the National Restaurant Association Show-To-Go (see preview) and also the NRF Retail Converge event June 21-25

Additional Regulatory Focus  — New content on payment methods and biometric options emerging. TurnKey payment solutions for any Point of Sale (BNPL, txt, QR, Facial). Bonus content is PCI DSS training course 101 (31 pages) for workforce & IT

Notable News

CAKCEK makes note of our lineup of subverticals we cover:

For more information contact Craig Keefner, 720-324-1837 or

WCAG 2.2 Working Draft May 2021 For Review and Comment

w3c wcag accessibility logo

w3c wcag accessibility logo

WCAG 2.2 Working Draft May 2021

The next working draft of WCAG 2.2 is out for a final wide review. The draft includes 9 new success criteria since WCAG 2.1. Please send comments by 11 June 2021.

See WCAG 2.2

5.1 New Features in WCAG 2.2

WCAG 2.2 extends WCAG 2.1 by adding new success criteria, definitions to support them, and guidelines to organize the additions. This additive approach helps to make it clear that sites that conform to WCAG 2.2 also conform to WCAG 2.1. The Accessibility Guidelines Working Group recommends that sites adopt WCAG 2.2 as their new conformance target, even if formal obligations mention previous versions, to provide improved accessibility and to anticipate future policy changes.

The following Success Criteria are new in WCAG 2.2:

The new success criteria may reference new terms that have also been added to the glossary and form part of the normative requirements of the success criteria.

In addition to the above new Success Criteria, Focus Visible has been promoted from Level AA to Level A.

Website ADA Compliance – NFB and AccessiBe in the News

From NBC News May 2021 — Note too that provides an accessibility widget for our site to assist in small ways.

Blind people, advocates slam company claiming to make websites ADA compliant

blind access logo

blind access logo

“If you have a website, do you want to include disabled people or do you want to exclude them? That’s why it’s a civil right,” one expert said.

Throughout the pandemic, as blind people, like everyone else, became increasingly dependent on websites to purchase goods, one of the fastest-growing companies that works with clients like Oreo cookies and Energizer batteries to make their websites more accessible has been engulfed in an increasingly contentious relationship with blind people. Many blind people say its product is making it harder for them to navigate the web.

In recent months, blind people and disability advocates have been speaking out on social media and suing companies that use AccessiBe. Blind people say AccessiBe, which is supposed to automatically make websites more compatible with the screen readers blind people rely on to access the internet, has prevented them from all sorts of normal activities online, like paying rent, teaching a class or buying Christmas gifts.

AccessiBe is the largest automated accessibility company on the market, according to Lucy Greco, who is blind and the head of web accessibility at the University of California, Berkeley.

The situation has gotten so bad that in the past two months more than 400 blind people, accessibility advocates and software developers signed an open letter calling on companies that use automated services, like AccessiBe and other companies with similar products, to stop.

“We will refuse to stay silent when overlay vendors use deception to market their products,” the letter said.

Read full news article From NBC News May 2021

Excerpts from Related letter

Introduction, definition, and history of web accessibility overlays

Overlays are a broad term for technologies aimed at improving the accessibility of a website by applying third-party source code (typically JavaScript) to make improvements to the front-end code of the website.

Website add-on products purporting to improve accessibility go back to the late 1990s with products like Readspeaker and Browsealoud. Both of which added text-to-speech capabilities to the website(s) on which they were installed.

Later, similar products came to market that added additional tools to their software that allow user-based control of things like font-sizes and changes to the web pages colors so that contrast is improved. Products like Userway, EqualWeb, AudioEye, User1st, MaxAccess, FACIL’iti, Purple Lens, and accessiBe fall into this category. These products are sometimes also white labelled under additional names and the above is not an exhaustive list of products with which this Fact Sheet is aimed at.

Fitness for achieving compliance with accessibility standards

While the use of an overlay may improve compliance with a handful of provisions in major accessibility standards, full compliance cannot be achieved with an overlay.

Among the many claims made by overlay vendors is the claim that the use of their product will being the site into compliance with accessibility standards such as WCAG 2.x, related and derivative standards, and laws that mandate compliance with those standards.

Conformance to a standard means that you meet or satisfy the ‘requirements’ of the standard. In WCAG 2.0 the ‘requirements’ are the Success Criteria. To conform to WCAG 2.0, you need to satisfy the Success Criteria, that is, there is no content which violates the Success Criteria.Understanding WCAG 2.1: Understanding Conformance

Given that conformance is defined as meeting all requirements of the standard, these products’ documented inability to repair all possible issues means that they cannot bring a website into compliance. Products marketed with such claims should be viewed with significant scepticism.

Kiosk Association Restaurant Kiosks, NRA Show To Go, Ghost Kitchens, Taco Bell, PCI Card Reader

Kiosk Association

Kiosk Association

From PRNewswire Kiosk Association Apr2021

Europe ADA Kiosks – EN 301-549

European ADA KIosk Standards

Update for Europe ADA

New draft changes went in 3/19/2021 – release is imminent of 1.1.2 updated. We thought it a good time to bring this back into focus for the self-service community.

What is Europe ADA

EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”

Where are the documents for EN 301-549

They are managed at ETSI

Are they the same as US ADA?

They share some identical influences such as WCAG but they are not the same. One of the goals of the U.S. Access Board is to “harmonize” the disparate standards into one standard. The European standards are generally described as more descriptive in effect (detailed outcomes and fuzzy requirements). The US standards tend to be more prescriptive with detailed requirements and fuzzy outcomes.

What Does EN 301-549 Say About Braille?

Not very much actually. It is included in the definition of assistive technology — assistive technology: hardware or software added to or connected to a system that increases accessibility for an individual NOTE 1: Examples are Braille displays, screen readers, screen magnification software and eye tracking devices that
are added to the ICT.

Do European Standards Specifically Mention “Kiosks”

Yes. In one sentence in definitions.  Information and Communication Technology (ICT): technology, equipment, or interconnected system or subsystem
of equipment for which the principal function is the creation, conversion, duplication, automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, reception, or broadcast of data or information NOTE: Examples of ICT are web pages, electronic content, telecommunications products, computers and ancillary equipment, software including mobile applications, information kiosks and transaction machines, videos, IT services, and multifunction office machines which copy, scan, and fax documents.

Do European Standards Specifically Mention “ATM”


Do European Standards Specifically Mention “POS or Point of Sale or EMV or PCI”

No, however, they do have a section for Receipts and Transactions which has requirements.  It seems pretty clear that speech output is required to verify the transaction.

Europe ADA receipt

Europe ADA receipt






Additional Related Europe ADA Kiosks Information

Interactive Kiosk Market Research Report Released by Kiosk Association

From PRNewswire March 2021 – new interactive kiosk market research report

ADA Checklist Kiosks ADA and PCI – April 2021

ADA Kiosk Checklist Kiosks

Current updated page located at the Kiosk Association KMA March 2021 —  It also includes 4 different images from US Access Board on different reach parameters and distances that need to be observed. To be sure this is only the top-level “first things first” list.  Suits are generally initiated by blind people and so naturally audio and tactile are top of the list. Ideally you have multiple tests of multiple transactions by a blind person in a wheelchair.  That’s our advice.

ADA Checklist 

General Topics 

  1. Spacing — Depth, Clearance, Maneuvering, Protruding Objects
  2. Reach Ranges
  3. Interface considerations or Operable Parts
  4. Alternate navigation – user controls and aids such as Braille, AudioPad, NavPad
  5. Hardware assistive device inventory – audio jack (3.5mm) and tactile component?
  1. Does your application extend to audio (Example: ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments or language.)
  2. Have you tested for The Big Seven – captions, contrast, audio, focus, target size, errors and labels
  1. Do you incorporate any assisted technology products – face devices (AudioPad/Navpad + Braille label sticker)
  2. Have you reviewed the privacy and security characteristics?
  1. Have you had people with disabilities perform the top ten tasks?  – Wheelchair, Blind, Hearing-impaired, Sight-impaired, dexterity, quadriplegic e.g.
  1. Is there sufficient space, protruding, and maneuvering space?
  2. Have you looked at full-day cycle of sunlight, lighting and any other environmental factors (ambient noise e.g.)
  • Did you answer No to any of the questions?  
  • Providing accessibility is not cost-prohibitive. A simple NavPad provides tactility as well as audio and if you look at legal incidents, audio is the prime remediation with tactility as well.
  • What about WCAG? — This comes up. 2.1 is the current standard.  WCAG is applied to non-web documents and non-web software, but only when the software is running on platforms that are not “closed”.  Kiosks, of course, typically are closed, and so (from a 508 perspective), the WCAG 2.0 SC is never applied. The relevant areas of 2.1 are already addressed in Section 508.
  • What about a screenreader? Do I need one? — Provide speech output and you are fine. Common ATP devices provide audio output e.g.
  • See the KMA Frequently Asked Questions for plain english yes, no’s and the usual “its complicated”


ADA Checklist 2021 -040221

Related Images Showing Reach Parameters 

knee and toe ada-04

Review of the Revised 508 Standards (Part II): Requirements for Hardware and Software

Kiosk ADA and Section 508 Hardware Software

Tuesday, March 30, 2021 1:00 PM – 2:30 PM Eastern Time Zone

Section 508 Best Practices Webinar: Review of the Revised 508 Standards (Part II): Requirements for Hardware and Software (March 30)

Section 508 laptop iconThe next webinar in the Section 508 Best Practices Webinar Series will take place March 30 from 1:00 to 2:30 (ET) and will explain provisions in the standards for hardware and software. Requirements for hardware, such as computers, information kiosks, and multi-function copy machines, address privacy, operable parts, communication, and other features. Software requirements cover interoperability with assistive technology, applications, and authoring tools. Requirements for support documentation and services will also be covered. Presenters from the U.S. Access Board will answer questions submitted in advance and during the live session.

For more details or to register, visit Questions can be submitted in advance of the session or can be posed during the live webinar. Webinar attendees can receive a participation certificate.


This session is the second in a two-part review of the revised Section 508 Standards which apply to information and communication technology developed, procured, maintained, or used by federal agencies. Presenters from the U.S. Access Board will explain provisions in the standards for hardware and software. Requirements for hardware, such as computers, information kiosks, and multi-function copy machines address privacy, operable parts, communication, and other features. Software requirements cover interoperability with assistive technology, applications, and authoring tools. Requirements for support documentation and services will also be covered.

Part I of this session (January 26, 2021) focused on requirements in the 508 Standards for federal websites and other electronic content.


Session Materials

Materials for this session not yet available please check back prior to the start of the session.


Bruce Bailey , Accessibility Specialist/Information Technology SpecialistUS Access Board

Timothy Creagan , Senior Accessibility Specialist/Information TechnologyUS Access Board

Katherine Eng , Senior ICT Accessibility SpecialistUS Access Board

Kiosk ADA Checklist – 14 Point Checklist For Accessible Self-Service

Kiosk ADA SSA Image

Kiosk ADA 14 Point Checklist

General Areas of Discovery and Due Diligence for Review

Initial Design

  1. Begin your initial design phase with full accessibility accommodated.  You can always do a cost/benefit analysis and compare later to a stripped-down unit with its inherent liability


  1. Spacing — Depth, Clearance, Maneuvering, Protruding Objects
  2. Reach Ranges
  3. Interface considerations or Operable Parts
  4. Assistive considerations – user controls such as Braille and Tactile guidance
  5. Hardware assistive device inventory (audio jack e.g.)


  1. Does your application extend to assistive technologies (​ Example: ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.)
  2. The Big Seven – captions, contrast, audio, focus, target size, errors and labels


  1. Assisted interface – review available tactile interface devices (NavPad e.g.)
  2. Review biometric and proxy interfaces – is there facial or is a mobile device required?


  1. People with Disabilities – Blind, sight-impaired, deaf, quadriplegic e.g.
  2. Mobility – People in Wheelchair or Quadraplegic user group testing


  1. Space, protruding, and maneuvering space?
  2. Light and any other environmental factors (ambient noise e.g.)


  • The above points are meant to provide a brief generalized direction that should be reviewed for any project.
  • Historically self-service or user-operated projects have been approached with little priority on ADA and accessibility.
  • More times than not true ADA is only offered as option which has costs in time and money, and generally minimized as much as possible to achieve price and delivery endpoints.
  • The Kiosk Association recommends beginning with true ADA as overall project scope to start with. Calculate your costs, timeframes and liabilities upfront. If you want to subsequently reduce the accessibility components for cost calculations, then you can always reduce your overall scope from your start point. You could develop a plan/method to accommodate and develop future accessibility for that matter.


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