2025 Kiosk Association Market Report – Self-service-technology

TIG Market Report

Kiosks, Digital Signage & Unattended Retail Metrics by Kiosk Association

Self-service technology has moved far beyond simple ticketing or check-in. In 2025–2026, the strongest growth is coming from multi-modal automation ecosystems — kiosks, digital signage, vending, AI-driven POS, smart lockers, and cloud analytics. Across The Industry Group network, we consistently see a blend of labor efficiency, higher throughput, and better customer experience driving adoption.

Below is our 2025 report on the top-performing verticals, why they’re surging, and where OEMs, integrators, and operators should focus for the highest return.  We look at self-service overall including service factors.  We do not include ATMs or hybrid checkout as “kiosks”.

Our estimate is 180-250 Billion, total.

We will add supplemental markets in the Addenda such as EV charging stations which is a HUGE market.  Hybrid POS in Grocery Store Self-Checkout (saturated) and also ATMs and the decline of.

Notes:

  • The TIG core kiosk market sits at $8–15B — a clean number that reflects true, interactive kiosks only.
  • The KMA full-stack market (digital signage, POS, lockers, vending, AI, and service) lands at $180–235B.
  • These are not contradictory estimates — they represent different scopes.
  • Kiosks are the nucleus, but the broader self-service automation ecosystem is now 12–15× larger.
  • Analysts get wildly inflated numbers when they blur these boundaries.

Top Verticals Overview (2025–2026)

1. QSR & Fast Casual Restaurants

Demand for kiosks, menu boards, AI-ordering, and pickup lockers continues to outpace all other sectors. Upsell automation alone drives some of the fastest ROI.

2. Grocery & Retail

Shrink reduction, returns automation, and BOPIS/locker fulfillment dominate the investment cycle.

3. Healthcare & Patient Intake

Staffing gaps + regulatory pressure = explosive growth for check-in, ID verification, and wayfinding kiosks. Healthcare is huge for EV charging stations.

4. Hospitality & Travel

Airlines, hotels, and attractions aim for higher throughput and fast smooth “memorable”  guest journeys.

5. Amusement, Attractions & Entertainment

IAAPA’s strongest segment: ticketing, photo capture, F&B kiosks, digital signage, and smart lockers.

Vertical Key Use Cases Primary Tech ROI Strength
QSR & Fast Casual Self-ordering, menu boards, pickup lockers Kiosks, AI ordering, POS, digital signage ★★★★★
Grocery & Retail SCO, returns, BOPIS lockers, endless aisle Kiosks, lockers, signage, vision systems ★★★★★
Healthcare Patient check-in, ID verify, wayfinding Kiosks, secure payments, signage, queueing ★★★★☆
Hospitality & Travel Hotel check-in, ticketing, bag tag Kiosks, signage, POS, credentialing ★★★★☆
Amusement & Attractions Ticketing, photo, F&B, lockers Kiosks, digital signage, RFID lockers ★★★★☆
Gaming & Casinos TITO, loyalty, sports betting, cage automation Secure kiosks, AML/KYC, signage ★★★★★
Transportation & Smart City EV/parking, transit ticketing, permits Kiosks, chargers, signage, payments ★★★☆☆
Parcel & Last-Mile Logistics Returns, package pickup, refrigerated lockers Smart lockers, kiosks, RFID ★★★★☆
Financial Services ATM, bill pay, cash-to-card Kiosks, POS terminals, ID verify ★★★☆☆

So what about kiosk market share and growth?

kiosk market share by vertical with growth

Click for full size — kiosk market share by vertical with growth

Ok — What About Self-Service Overall? Let the Big Dog Eat!

If we naïvely add the midpoints we get ≈$210B global spend in 2024 across the stack. That overstates true TAM because:

  • POS is used in many non–self-service scenarios.

  • Kiosks and vending often embed POS and sometimes digital signage displays.

  • Conversational AI runs both on self-service endpoints and on contact-centre / web channels.

The global self-service technology stack—kiosks, POS, digital signage, smart vending, and conversational AI—sits in the $150–200B range today, with blended high-single-digit growth and pockets of >20% CAGR where AI is involved.

Roughly 60%+ of global self-service technology spend is concentrated in Retail + QSR, with another ~20% across travel/hospitality, transportation, and gaming, and the remaining 15–20% spread across healthcare, parcel, BFSI, and attractions.

Overall self-service technology market and growth

Click for full size — Overall self-service technology market and growth

Service…Did Someone Say Service?

1. High-Level Summary (Global, 2024)

Global service + warranty value across all self-service technology:

👉 Estimated $27–34 Billion per year

Broken down as:

  • Service / Maintenance: ~$21–27B

  • Extended Warranty: ~$6–7B

This scales with installed base growth, not new hardware shipments — which is the right way to model it.

2. How the Service/Warranty Market Works

For nearly all categories, service contracts fall into predictable ranges:

Segment Typical Service Cost Per Endpoint Warranty/Extended Warranty
Kiosks 8–12% of hardware value annually 8–12% of hardware value per year
POS (fixed & mobile) 12–18% annually Often bundled, 8–12% per year
Digital Signage 6–12% annually 5–8% per year
Smart Vending 12–20% annually 10–12% per year
Smart Lockers 10–14% annually 8–10% per year
Conversational AI endpoints 20–30% annually (software support) Mostly software subscription

These are the ratios I used to model global value.

3. The Big Calculation: Installed Base × Service Ratios

This is where the market really lives.

Below is a breakdown by technology class.

A. Interactive & Self-Service Kiosks

  • Installed base (global): 13–16 million units

  • Avg hardware cost: $3,000–8,000

  • Annual service/warranty spend:
    ≈ $6–8B

Includes:

  • Field service

  • RMA

  • Preventive maintenance

  • Remote monitoring

  • Software support

  • Onsite labor

B. Digital Signage

  • Installed base: >100 million screens (retail, QSR, transportation, OOH)

  • Annual service envelope:
    ≈ $5–7B

Breakdown:

  • Device monitoring

  • CMS support

  • Onsite swap

  • Calibration

  • Network connectivity / bandwidth mgmt.

Signage is huge because the screens are everywhere, even if per-device contracts are smaller.

C. POS Terminals (fixed + mobile)

  • Installed base: 140–180 million terminals

  • ASP service: $40–120 per terminal annually

  • Total service value:
    ≈ $8–10B

POS is by far the largest installed base of any self-service-related category, which drives a massive recurring MSP/ISO/VAR ecosystem.

D. Smart / Intelligent Vending

  • Installed base: 18–25 million machines

  • Annual service (highest ratio of all):
    ≈ $3–4B

Why so high?

  • Vending requires cleaning, replenishment, cash handling, refrigeration, robotics, etc.

  • Many operators outsource maintenance.

  • AI/smart vending pushes the service premium even higher.

E. Smart Lockers / Parcel Terminals

  • Installed base: 3–4 million units (global)

  • Annual service value:
    ≈ $1.2–1.7B

High because lockers require:

  • Door mechanism maintenance

  • Networking

  • SLA-driven uptime (especially in retail & campus settings)

F. Conversational Voice / AI Endpoints

  • Installed base: 200–300 million devices (but only 2–3 million true commercial endpoints)

  • Annual support:
    ≈ $0.5–1B

This is small today but is the fastest-growing category because:

  • Drive-thru AI requires continuous tuning

  • Hospitality/retail voice kiosks require hosted AI models

  • Contact center AI endpoints bleed into kiosk endpoints

Expect 20–30% CAGR for AI service contracts alone.

4. Market-Wide Total (All Categories)

Service + Warranty Market Size (Global, 2024)
Category Estimated Annual Value
Kiosks $6–8B
Digital Signage $5–7B
POS $8–10B
Smart Vending $3–4B
Smart Lockers $1.2–1.7B
Conversational AI Endpoints $0.5–1B
Total $27–34B

5. CAGR Outlook (Service Side Only)

Service and warranty grows slower than hardware except in AI.

Category Service CAGR Estimate (2024–2030)
Kiosks 6–8%
Digital Signage 7–9%
POS 5–7%
Smart Vending 11–13%
Smart Lockers 10–12%
Conversational AI 20–30%
Weighted Average ~8–10%

This means the global service market could reach:

$45–55B by 2030

The global service and warranty ecosystem surrounding self-service technology—kiosks, POS, digital signage, vending, lockers, and AI—is worth $27–34 billion annually, driven by the massive installed base of POS and digital signage and the high service intensity of kiosks and vending. By 2030 this will grow to $45–55 billion, with AI service contracts growing the fastest.

Grand Total — Global Self-Service Technology Market (2024)

👉 $180 Billion – $235 Billion per year

(Hardware + software + services + warranty + AI)

This is the correct “full stack” number for TIG/KMA positioning.

How the Total Breaks Down

A. Hardware + Software (core markets)

  • Interactive kiosks: $35B

  • Digital signage: $29B

  • Smart vending: $25B

  • POS terminals: $110B

  • Conversational AI software/platforms: $12B

Subtotal Hardware + Software = $150B – $185B

(Range reflects overlap, especially POS–kiosk–signage.)

B. Service + Warranty (attached value across all markets)

  • Kiosks: $6–8B

  • Digital signage: $5–7B

  • POS: $8–10B

  • Smart vending: $3–4B

  • Lockers: $1.2–1.7B

  • Conversational AI support: $0.5–1B

Subtotal Services + Warranty = $27B – $34B

Grand Total — Global Self-Service Technology Market (2024)

👉 $180 Billion – $235 Billion per year

(Hardware + software + services + warranty + AI)

This is the correct “full stack” number for TIG/KMA positioning.

How the Total Breaks Down

A. Hardware + Software (core markets)

  • Interactive kiosks: $35B

  • Digital signage: $29B

  • Smart vending: $25B

  • POS terminals: $110B

  • Conversational AI software/platforms: $12B

Subtotal Hardware + Software = $150B – $185B

(Range reflects overlap, especially POS–kiosk–signage.)

B. Service + Warranty (attached value across all markets)

  • Kiosks: $6–8B

  • Digital signage: $5–7B

  • POS: $8–10B

  • Smart vending: $3–4B

  • Lockers: $1.2–1.7B

  • Conversational AI support: $0.5–1B

Subtotal Services + Warranty = $27B – $34B

GRAND TOTAL (A + B):

🎯 $180B – $235B Total Global Self-Service Ecosystem (2024)

Layer TIG Estimate KMA Estimate Notes
Core Kiosks $8–15B $8–15B Fully aligned
Digital Signage Typically treated separately $45–55B Massive uplift
POS Terminals Excluded $25–32B The largest “adjacent” market
Vending + Micro-Markets Excluded $12–18B Hot segment for 2025
Smart Lockers Excluded $6–8B Last-mile drivers
Retail Automation (SCO, scan-and-go) Excluded $20–30B One of the fastest-growing
Voice/AI Endpoints Minimal $4–6B New category
Service & Warranty Included only partially $27–34B Biggest recurring bucket
TOTAL $8–15B $180–235B Different scopes, not conflicting

Addenda

Digital Screens and Digital Signage

We have seen fewer opportunities in the SLED sector in 2025 and we track RFPs on weekly basis. We’ve included some charts below.

Commentary is from 

LinkedIn Post — LCD/OLED/EPD Public display shipments in China and Western Europe boost 3Q global performance to 5.7% QoQ, despite dip in North America and Asia & Oceania. Each region has a unique set of strengths and challenges.

North America still contends with high interest rates, reporting a dip in public display shipments. Weakness in IFP/touch display shipments for North America continues to be evident in 3Q25 mainly due to weaker demand in the lower education market in the US than initially anticipated. Many K-12 school districts were impacted by reduced federal funding or are waiting to upgrade their displays in 2026 or later.

Third quarter public display results also reaffirm that, amid tariff implications in the US market, Chinese display vendors continue to focus sales efforts on other regions, such as Western Europe and the Middle East & Africa.

Despite an increase of QoQ for 3Q25, the lift in China’s public display market was mostly due to seasonality. Weakened demand in traditional education and classroom displays resulted YoY negative growth. Some of the shipments for IFP/touch displays were driven by AI+ functions through government policies, but budget issues remain. Additionally, corporate and conference room verticals are also limited by operation cost control from enterprises, with a shift in preference to signage and information display or signage TV products at a lower cost compared with IFP/touch displays.

Please check more detail from Kelly Lum‘s analyst opinion column (https://lnkd.in/gN9jWSNP).

Charts for RFPs in SLED sector

POS Terminals

Given the nature of ROI and how it is different for transactional kiosks versus information kiosks, the primary device enabler are the actual POS terminals. We often refer to them as “warts”. It is a very large and complex market and we can only scratch the surface as far as data.

Some general POS observations

  • Definition of POS device is a card ready EMV device.
  • Android is probably 60% of those
  • The big three are always Ingencio (Worldline), Verifone and PAX
  • Don’t forget key injection is mandatory.
  • Unattended is seen differently than Attended by PCI DSS
  • Large deployers (Home Depot e.g.) use attended terminals in unattended mode negotiating liability release due to purchase levels.
  • Cost of using a non-compliant terminal is 10X-100X the cost of compliance.
  • Spec’s Liquor Stores — acquirer withheld $6.2 million in settlement funds.
  • Brand penalties are $5000 to $25,000 a month. Up to $500,000 in subsequent fine.
  • If specific details are desired then contact UCP Inc. — they are prime distributor in US and UK. Rob Chilcoat is CEO and smart guy.
POS Terminals

We’ll stop there for now…

 

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Interactive Digital ADA E-Book by 22Miles

ADA Kiosk Storm

ADA Compliance and Promoting Inclusivity Through Digital Signage, Wayfinding and Mobile Integration

Most digital signage is simply static one-way content presentation. The growing part of the overall digital signage market is Interactive. The 22Miles E-Book provides an overview of ADA (Americans with Disabilities Act) compliance in higher education, focusing on the integration of interactive digital signage and mobile technology to foster inclusivity and equal access for all students, especially those with disabilities.​ ADA is usually referenced in terms of kiosks and physical reach requirements. Too often digital signage or wayfinding is neglected as is basic ABA requirements for placements.  ADA and accessibility is a full equation.  Reference Link

generative ai infocomm 22miles

Main Topics

  • The booklet highlights that roughly 1 in 5 college students has a disability, emphasizing the legal and ethical responsibilities of educational institutions to guarantee equal access to information and experiences on campus for every student.​

    • Datapoint from National Center for Education Statistics — Among undergraduates, the percentage who reported having a disability was
      • 18 percent for male students;
      • 22 percent for female students; and
      • 54 percent for nonbinary students.1
      • See below for extended statistics

  • It discusses how the ADA mandates access not only to physical spaces but also to digital content—meaning digital signage and information displays must accommodate those with mobility, visual, hearing, and cognitive impairments.​

  • The document points out the risks of non-compliance, including legal actions, financial penalties, and reputational harm for institutions failing to meet ADA requirements.​

ADA-Compliant Digital Signage & Mobile Integration

  • The guide describes features needed for ADA-compliant digital signage: compatibility with screen readers, alternative text for images, content placement at accessible heights, captions for videos, and adjustable text sizes.​

  • It introduces advanced accessibility features such as text-to-speech, voice control, onscreen magnification, mobile wayfinding, and integration with users’ smartphones to allow touchless interaction—improving accessibility for a variety of disabilities.​

  • Mobile integration is a key theme, with the solution allowing users to scan QR codes on digital signage to transfer content to their phones, control digital signage remotely, and utilize their preferred accessible tools on personal devices.​

Benefits and Institutional Impact

  • Adopting these solutions leads to increased accessibility, a unified and intuitive user experience, higher student engagement and satisfaction, improved institutional reputation, and better student retention and performance rates.​

  • The product highlighted, “22Miles Carry2Mobile,” enables personalized, continuous access to campus information for disabled students by connecting digital signage with their smartphones.​

Conclusion

  • The ebook argues that integrating ADA-compliant digital signage and mobile technologies is essential for colleges aiming to be fully inclusive and meet both legal obligations and the expectations of modern, tech-savvy students.​

  • It positions these steps not only as compliance but as strategic advantages that improve campus experience, protect from legal risk, and enhance institutional standing in the competitive higher education environment.

How To Implement — Checklist for Digital Signage ADA

  • 13 Key Elements of a Digital Signage ADA Checklist

    1.  Requirements : The same requirements for static content presentation via digital signage (think FIDs at airport) apply to interactive digital. Interactive adds additional requirements.
    2.  Testing : Integrate user testing (with diverse personas) during both design and post-deployment phases. If audio is utilized, then check in a high ambient noise level environment (think Vegas restaurant…)

    3. Screen Reader Compatibility: Ensure all content is accessible to screen readers, including text descriptions for images.​

    4. Captions and Transcripts: Provide captions for all audio/video content and transcripts where appropriate.​

    5. Simple, Understandable Text: Use clear, jargon-free language easily understood by everyone, including those with cognitive disabilities.​

    6. Touchless and Accessible Interfaces: Implement touchless technology (e.g., motion sensors, mobile controls) and ensure large, easy-to-use buttons for those with mobility impairments.​

    7. Physical Placement: Mount signage at accessible heights and locations for all users, including people using wheelchairs.​

    8. High-Contrast, Non-Glare Finishes: Use high-contrast text, non-glare materials, and tactile features like Braille for permanent signs and room identifiers.​

    9. Ongoing Testing and Feedback: Regularly review, update, and seek user feedback to maintain compliance as technologies and standards change.​

    10.   Mobile Phones – Don’t rely on Mobile Phones to provide accessibility to big screens.
    11.  Mobile Phones – Make sure your mobile phone app is accessible
    12.   Regulations — Consider a VPAT
    13.  Cost — You can start small — retrofit one building; integrate with existing screens; plan for incremental upgrades. Getting sued can be an expensive lesson. See legal actions for lessons learned and fines levied.

Digital Signage ADA For Students Resources

How Many Students Disabled?

Student disability statistics

Student disability statistics

More Resources

  1. What Are The ADA Requirements For Digital Signage – Rise Vision​ 

  2. ADA and Digital Signage: Compliance Guide – TouchSource​

  3. Chapter 7: Signs – Access Board (Official ADA sign standards)​

  4. A Guide To ADA Requirements For Digital Signage Displays – Pickcel​

  5. ADA Requirements for Healthcare Facilities: An ADA Digital Signage Checklist – 22Miles​

  6. Digital Accessibility Standards and Resources – CU Anschutz​

  7. ADA Compliance in Digital Signage: An Inclusive Approach – ITouchInc​

  8. Industry Considerations: How to Make an Accessible Kiosk – TPGi​

  9. Key ADA Compliance Features in Digital Signage [Infographic] – 22Miles​

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DOT Interim Final Rule (IFR) October 2025

New DOT Interim Final Rule

Dear Maryland Business Partners,

The U.S. Department of Transportation (DOT) recently issued an Interim Final Rule (IFR) amending the DOT’s Disadvantaged Business Enterprise (DBE) regulations to remove race- and sex-based presumptions from the definition of “socially and economically disadvantaged individual”, and an IFR Guidance Document.

For more information, please refer to the detailed update here and attached. 

 

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Kiosk UX UI — How To Design Checklist

EU Compliance Hotel Case Study

Great article on user UX and UI from September 2025

Our most common advice (rarely followed) is test with multiple persona and real people. Be sure to check accessibility.  Create a consensus impression opinion. Much safer than using diversity politically these day (or even disabled). There are tools from Cambridge that can help you do that.  Sitekiosk is a great tool. Many use Intuiface for that matter.  The more powerful, the more complex equates most often to the longer and steeper the learning curve.  Testing with your developers is virtual suicide. They told you it would take 2 months, and it’s already been 6 months.

For more useful information contact Heinz with Sitekiosk US for details. Read source article on Sitekiosk

Designing a secure and seamless kiosk user experience (UX) requires clarity, simplicity, and robust security, with special emphasis on reducing user errors and friction at every step. Organizations benefit from prioritizing accessible, intuitive, and touch-friendly interfaces that create smooth, trustworthy self-service experiences for all users.​

Why Kiosk UX Is Critical

A well-designed kiosk boosts user satisfaction and repeat business, while poor UX causes frustration and abandonment. Simplifying each interaction point—through clear directions, uncluttered layouts, and universal icons—directly improves workflows and competitiveness.​

Sources of Kiosk Friction

Typical friction points include confusing navigation, micro-errors, poor accessibility, and cluttered screens. Research shows current kiosks score below desired usability benchmarks, highlighting the need for design improvements that promote clarity and confidence at every stage.​

Best Practices for Great Kiosk UX

  • Simplicity First: Use concise prompts and ample white space; adopt high-contrast, visually guided designs.​

  • Touch-Friendly Design: Enlarge buttons and ensure proper spacing to avoid mistakes, with touch feedback and accessibility features like screen reader support.​

  • Linear, Predictable Workflows: Eliminate unnecessary steps; provide progress indicators and easy review/edit options before submission.​

  • Consistent Brand Experience: Maintain visual and interaction cohesion throughout the kiosk journey to build trust and reduce drop-off rates.​

Reducing Errors and Enhancing Accessibility

  • Clear Messaging: Use positive, instructive language and visual cues for every state, including errors and subsequent actions.​

  • Multilingual/Multimodal Support: Offer text localization, text-to-speech, and audio cues to accommodate users with diverse abilities and language needs.​

  • Confirmation and Edits: Enable straightforward review and correction paths before final transaction steps to minimize costly errors.​

Security and Trust

UX must integrate robust security through session management, browser lockdown, and hardware protections while maintaining ease of use. Regular maintenance and updates are essential for continued protection.​

Real-World Impact and Pandemic Influence

Restaurants, healthcare, retail, and banking use interactive kiosks to increase accuracy, speed, and convenience. COVID-19 prompted more touch-free, hygienic solutions such as QR codes, voice controls, and visible cleaning routines, further shaping expectations for safe public interfaces.​

Creative Tools and Usability Testing

Designers use drag-and-drop templates, content libraries, and analytics dashboards to rapidly prototype and optimize flows. The key to continuous improvement is real-world usability testing, gathering feedback, and iteratively refining designs for maximum usability and Net Promoter Scores (NPS).​

Actionable Checklist

  • Employ large, responsive touchpoints

  • Declutter screens, streamline steps

  • Prioritize accessibility and clarity in communication

  • Ensure brand consistency

  • Support multilingual needs

  • Provide clear confirmations and navigation paths

  • Balance security with usability

  • Use analytics beyond “happy path” test cases

  • Continuously test and refine in live environments​

  •  Review KMA ADA Checklist  — ADA and Section 508

Conclusion

Successful kiosk UX blends creativity, empathy, and technical skill. By focusing on clarity, accessibility, and security, businesses deliver digital signage and kiosks that foster loyalty and provide real, lasting value in the self-service landscape.

Related

More Resources

Here are 20 recommended links that provide in-depth resources on kiosk UX, digital signage, accessibility, and security:

  1. Designing Great Kiosk UX: Reducing Friction & User Errors – sitekiosk.us[1]

  2. Kiosk UI Design: 6 Ways KIOSK Makes Self-Service More Intuitive – kiosk.com[2]

  3. Where can you find information about designing kiosks (UX research) – Reddit[3]

  4. How to Create a Best-in-Class Interactive Kiosk User Experience – redyref.com[4]

  5. Designing an Effective User Experience for Your Kiosk – LinkedIn[5]

  6. 8 Best Practices for Digital Signage Content: A Guide for High-Impact Kiosks – kiosk.com[6]

  7. Security and Privacy Considerations in Self-Service Kiosks – wavetec.com[7]

  8. Assigned Access Recommendations for Kiosk Experiences – Microsoft Learn[8]

  9. Scala Expert Guide: How to Create Impactful Digital Signage Content – scala.com[9]

  10. 4 Must-Have Security Features for Your Kiosk – kiosk.com[10]

  11. How the User Story Shaped the New Kiosk Experience at Michigan – michigan.it.umich.edu[11]

  12. 10 Rules for Designing Digital Signage Content – ScreenCloud[12]

  13. Digital Kiosks: Unlock Inclusive Self-Service Experiences – levelaccess.com[13]

  14. Mastering Kiosk Design: Best Practices for Exceptional User Experience – patchretention.com[14]

  15. Digital Signage Inspiration, Designs, and UI/UX Examples – Dribbble[15]

  16. Industry Considerations: How to Make an Accessible Kiosk – TPGi[16]

  17. Effective UX UI Design for Self Service Kiosks: Best Practices & Tips – flyx.cloud[17]

  18. How to Make a Digital Signage Solution – Reddit[18]

  19. Linux Kiosk Security Guide: Best Practices for Management and Safety – linuxsecurity.com[19]

  20. Digital Signage Resources, Free Online Tools & Content – visix.com[20]

These resources cover practical guidance, case studies, accessible design, security, and creative inspiration for anyone working on kiosk and digital signage experiences.

  1. https://sitekiosk.us/kiosk-design-user-experience/

  2. https://kiosk.com/kiosk-ui/

  3. https://www.reddit.com/r/UXDesign/comments/1jjb5nq/where_can_you_find_information_about_designing/

  4. https://redyref.com/how-to-create-a-best-in-class-interactive-kiosk-user-experience/

  5. https://www.linkedin.com/pulse/designing-effective-user-experience-your-kiosk-panashisolutions-0nuec

  6. https://kiosk.com/8-best-practices-for-digital-signage-content-a-guide-for-high-impact-kiosks/

  7. https://www.wavetec.com/blog/security-and-privacy-considerations-in-self-service-kiosks/

  8. https://learn.microsoft.com/en-us/windows/configuration/assigned-access/recommendations

  9. https://apac.scala.com/sg/resources/blogs/scala-expert-guide-how-to-create-digital-signage-content-with-impact/

  10. https://kiosk.com/must-have-security-features/

  11. https://michigan.it.umich.edu/news/2025/04/02/bringing-ux-to-the-front-lines-how-the-user-story-shaped-the-new-kiosk-experience-at-michigan-medicine/

  12. https://screencloud.com/digital-signage/design-rules

  13. https://www.levelaccess.com/blog/unlocking-kiosk-accessibility-tips-for-inclusive-compliant-self-service-experiences/

  14. https://patchretention.com/blog/mastering-kiosk-design-best-practices-for-exceptional-user-experience

  15. https://dribbble.com/tags/digital-signage

  16. https://www.tpgi.com/considerations-for-making-an-accessible-kiosk/

  17. https://www.flyx.cloud/en/blog/effective-ux-ui-design-for-self-service-kiosks-best-practices-tips/

  18. https://www.reddit.com/r/digitalsignage/comments/tfewy4/how_to_make_a_digital_signage_solution/

  19. https://linuxsecurity.com/news/desktop-security/linux-kiosk-security-guide

  20. https://www.visix.com/resources/

 

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Quarterly Review of Legal Decisions Regarding Accessibility – 2023

lawyer up

ADA Kiosks Legal Action Kiosks

This page on legal actions in self-service and related is a running log with personal commentary on legal, privacy and patent situations which impact unattended self-service.  We keep track of legal news that affects the unattended self-service market.  One of the best articles to monitor is Kiosk Accessibility: The Law is Paying Attention by Lainey Feingold. Another great source is Understanding The ADA blog by William Goren.

Legal actions can also be HIPAA violations of privacy data and also web accessibility (WCAG usually), which have financial and legal consequences.  If you have news of note send us an email at info@kioskindustry.org

Notable Legal Actions and Related In Brief:

  • Apr 2023
    • Biometrics and Illinois – Christian Dior’s virtual “try on” glasses wins in Illinois under BIPA and facial recognition. Link
    • ADA Tester of Hotels SCOTUS to rule on — In the court papers, Acheson’s lawyers claimed that Laufer had filed over 600 lawsuits since 2018 targeting small hotels and bed and breakfasts and that the cost of litigating a case might put defendants into bankruptcy. “A cottage industry has arisen in which uninjured plaintiffs lob ADA lawsuits of questionable merit while using the threat of attorney’s fees to extract settlement payments,” Acheson’s lawyers said.
  • Mar 2023
  • Feb 2023
    • CVS and Dalton –– CVS class action claims blind, low-vision customers cannot independently use HealthHub kiosks. CVS Health Corporation failed to make its CVS HealthHub self-service kiosks independently usable for individuals who are blind or visually impaired, a new class action lawsuit alleges.  Dalton vs. CVS Lawsuit Brief — Here are some pictures of Healthhub kiosks which are basically cheap mounted tablets. LINK
    • Biometrics and Maryland — link on Biometric Update – State of Maryland legislators are debating five bills (four cross-filed and one separate) addressing biometric and other private data collected by private organizations as part of doing business. Members of the Computer & Communications Industry Association issued a statement saying any legislation needs to be narrowly written to protect “high-risk practices,” although without spelling out what that means.
    • Employees, Biometrics & Fingerprints — White Castle facing a fine of $17B for violating privacy of employees with fingerprint scanner. On February 17, 2023, the Illinois Supreme Court held that each scan or transmission of a person’s biometric identifiers is a separate violation of Illinois’ Biometric Information Privacy Act (BIPA). In Cothron v. White Castle System, Inc., 2023 IL 128004, the plaintiff was an employee at a White Castle restaurant. She alleged that White Castle, without obtaining the statutorily mandated consent, required her to scan her fingerprint multiple times each day to access company systems. The plaintiff argued that each scan since BIPA’s enactment in 2008 was a separate violation. White Castle argued that if any violation occurred, it was a single violation in 2008, when it first collected her fingerprints without obtaining proper consent. Thereafter, White Castle argued, each new scan was not a new “collection” of her fingerprints. By a 4-3 majority, the court agreed with the plaintiff that each scan was a separate violation. National Law Review, White Castle could face multibillion-dollar judgment in Illinois privacy lawsuit,
    • Related:  Repeated Violations Doctrine
    • Nearly 2,000 lawsuits alleging violations of BIPA have been filed since 2017, yielding a series of massive settlements and judgments. Amazon, Facebook and others.
  • January 2023
    • Voice Recognition — Whole Foods Reaches $300k BIPA Settlement Over Voice Recognition Lawsuit — Whole Foods has reached a $297,000 settlement in a lawsuit filed under Illinois’s Biometric Information Privacy Act (BIPA). The lawsuit alleged that Whole Foods enrolled distribution center workers in a voice recognition system without properly obtaining consent and providing the necessary disclosures as required under BIPA. The settlement, which has received early approval from a state court judge, would see $545 paid out to each of the class action’s 330 workers.
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Hotel Case Study for EU Compliance

EU Compliance Hotel Case Study

Menu System for Nutrition in Hotels

Hotels and restaurants across Europe are facing the same challenge:  how to provide guests with clear, accessible information about ingredients, allergens, and nutritional values—while staying compliant with EU food labeling regulations.

The solution? NutriHotel + SiteKiosk.
🔹 NutriHotel streamlines recipe management, automatically capturing nutritive values, allergens, and additives
🔹 SiteKiosk takes that data and delivers it securely and intuitively via guest-facing touch displays

This powerful combination ensures that:
– Guests can explore menus with confidence, thanks to multilingual info and allergen icons
– Hoteliers stay fully compliant with EU Regulation 1169/2011
– Updates are instant and centralized—no manual reprints, no confusion
– The dining experience is elevated, building trust and satisfaction

In the case of NutriHotel, the integration with SiteKiosk has proven to be a game-changer: easy implementation, secure management, and a modern, guest-friendly interface.

At SiteKiosk, we’re proud to support hospitality businesses in delivering not only excellent service, but also transparency, safety, and innovation at every touchpoint.

Read the full case study here: Case Study Page

Here is the PDF

Summary

SiteKiosk’s case study on NutriHotel showcases how hotels and restaurants leverage a digital, multilingual platform to present menus and transparent allergen information to guests, using secure SiteKiosk-powered touchscreens for a safer, smarter hospitality experience.

Key Points

  • NutriHotel brings it all together: foodservice info managed digitally, menus always current, and allergen details front and center—no paper forms, no guessing.

  • Touchscreen kiosks make sure every guest gets the dish info they need, in the language they want, whether German, English, or French—for trust and transparency, right at the point of sale.

  • Hotels and restaurants save time; staff can focus on serving, screens take care of details and updates.

  • SiteKiosk powers it behind the scenes: secure, easy to manage, and ready to run 24/7—so management gets peace of mind.

  • End result: guests feel confident, operations more efficient, and the hospitality business looks tech-savvy—just how Craig Keefner likes it, digital done right.

More Sitekiosk articles

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What is WCAG – WCAG Checklist for 2.1

What is WCAG

What is WCAG

Click for full size

September 2025 Update: The Must Have WCAG 2.2 AA Checklist by KMA — with process illustration by LG and also McDonald’s. Pretty strong legal department for both we are guessing.
https://kma.global/the-must-have-wcag-2-2-aa-checklist-by-kma

Here is a concise, one-page WCAG 2.2 AA checklist for developers, focusing on practical implementation steps and covering both continuing AA requirements and new 2.2 additions.

It is worth noting the process that LG went through in designing accessibility from the start.https://kma.global/lgs-next-gen-kiosks-advance-a-better-life-for-all.  Another recent resource is from McDonalds — McDonald’s Kiosk – Magnification and Reach Mode Accessibility — Extending Accessibility to Kiosks and Online From McDonald’s

Original Article

The Web Content Accessibility Guidelines or WCAG provides technical Mobile specifications to improve the accessibility of web content, websites and Improves support for touch web applications on desktop computers, laptops, tablets and mobile devices for people with a wide range of disabilities, including auditory, cognitive, neurological, physical, speech and visual disabilities.

What’s Different About WCAG 2.1?

WCAG 2.0, released nearly 10 years ago, contains 12 guidelines for digital accessibility, divided among four principles with the acronym P.O.U.R: Perceivable, Operable, Understandable and Robust. Each guideline has a list of “success criteria,” or requirements (61 in total), for making content – including text, images, sounds, code and markup – more accessible. In addition, WCAG 2.0 has three levels of conformance: A (minimum accessibility), AA (addresses the major, most common accessibility issues) and AAA (the highest standard).

WCAG 2.1 Level A Checklist

Success Criteria  Description
1.1.1 – Non-text Content Provide text alternatives for non-text content
1.2.1 – Audio-only and Video-only
(Pre-recorded) Provide an alternative to video-only and audio-only content
1.2.2 –Captions (Pre-recorded) Provide captions for videos with audio
1.2.3 – Audio description or Media Alternative (Pre-recorded) Video with an audio has a second alternative
1.3.1 – Info and Relationships Logical structures
1.3.2 – Meaningful Sequence Present content in a meaningful order
1.3.3 – Sensory Characteristics Use more than one sense for instructions
1.4.1 – Use of Colour Don’t use presentation that relies solely on colour
1.4.2 – Audio Control Don’t play audio automatically
2.1.1 – Keyboard Accessible by keyboard only
2.1.2 – No Keyboard Trap Don’t trap keyboard users
2.1.4 – Character Key Shortcuts Do not use single key shortcuts or provide a way to turn them off or change them
2.2.1 – Timing Adjustable Time limits have user controls
2.2.2 – Pause, Stop, Hide Provide user controls for moving content
2.3.1 – Three Flashes or Below No content flashes more than three times per second
2.4.1 – Bypass Blocks Provide a “Skip to Content” link
2.4.2 – Page Titled Helpful and clear page title
2.4.3 – Focus Order Logical Order
2.4.4 – Link Purpose (In Context) Every link’s purpose is clear from its context
2.5.1 – Pointer Gestures Users can perform touch functions with assistive technology or one finger
2.5.2 – Pointer Cancellation This requirement applies to web content that interprets pointer actions
2.5.3 – Label in Name The name contains the text that is presented visually
2.5.4 – Motion Actuation Functions that are trigged by moving a device or by gesturing towards a device can also be operated by more conventional user interface components
3.1.1 – Language of Page Page has a language assigned
3.2.1 – On Focus Elements do not change when they receive focus
3.2.2 – On Input Elements do not change when they receive input
3.3.1 – Error Identification Clearly identify input errors
3.3.2 – Labels or Instructions Label elements and give instructions
4.1.1 – Parsing No major code errors
4.1.2 – Name, Role, Value Build all elements for accessibility

WCAG 2.1 Level AA

1.2.4 – Captions (Live) Live videos have captions
1.2.5 – Audio Description (Pre-recorded) Users have access to audio description for video content
1.3.4 – Orientation Requires authors not to rely on a screen orientation
1.3.5 – Identify Input Purpose Ensure common names are provided using the HTML autocomplete list
1.4.3 – Contrast (Minimum) Contrast ratio between text and background is at least 4.5:1
1.4.4 – Resize Text Text can be resized to 200% without loss of content or function
1.4.5 – Images of Text Don’t use images of text
1.4.10 – Reflow Your website must be responsive
1.4.11 – Non-Text Contrast High contrast between pieces of text and their backgrounds
1.4.12 – Text Spacing Text spacing can be overridden to improve the reading experience
1.4.13 – Content on Hover Focus Ensuring content visible on hover or keyboard focus does not lead to accessibility issues
2.4.5 – Multiple Ways Offer several ways to find pages
2.4.6 – Headings and Labels Use clear headings and labels
2.4.7 – Focus Visible Keyboard focus is visible and clear
3.1.2 – Language of Parts Tell users when the language on a page changes
3.2.3 – Consistent Navigation Use menus consistently
3.2.4 – Consistent Identification Use icons and buttons consistently
3.3.3 – Error Suggestion Suggest fixes when users make errors
3.3.4 – Error Prevention (Legal, Financial, Data) Reduce the risk of input errors for sensitive data
4.1.3 – Status Changes Distances between paragraphs, rows, words and characters must be able to be increased to
a certain value

WCAG_2.1_Checklist by essentialaccessbility.com

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The Must Have WCAG 2.2 AA Checklist by KMA

must have wcag 2.2 checklist

Must Have WCAG 2.2 AA Checklist by KMA

Here is a concise, one-page WCAG 2.2 AA checklist for developers, focusing on practical implementation steps and covering both continuing AA requirements and new 2.2 additions.

It is worth noting the process that LG went through in designing accessibility from the start.https://kma.global/lgs-next-gen-kiosks-advance-a-better-life-for-all.  Another recent resource is from McDonalds — McDonald’s Kiosk – Magnification and Reach Mode Accessibility — Extending Accessibility to Kiosks and Online From McDonald’s — Accessible to …

WCAG 2.2 AA Developer Checklist

Perceivable

  • Provide text alternatives (alt text) for images, icons, charts, and other non-text content.

  • Ensure all audio/video has captions and transcripts; provide audio descriptions for video when needed.

  • Ensure color contrast ratio is at least 4.5:1 for text and 3:1 for UI components.

  • Do not use color alone to convey meaning (use patterns, text or icons too).

  • Let users resize text to 200% with no loss of content or functionality.

  • Content must reflow responsively without horizontal scrolling, up to 400% zoom.

  • Don’t use images of text unless essential (e.g., logos).

Operable

  • All functionality must be accessible by keyboard only—test for “no mouse” use.

  • Provide visible focus indication for all interactive elements.

  • Ensure logical focus order and structure.

  • Allow enough time for users to read and use content (timing adjustable).

  • Do not design content that flashes more than three times per second.

  • Provide “Skip to Content” and use headings/landmarks for navigation.

  • Ensure multiple ways to locate pages (menus, search, sitemap, etc.).

  • Touch/drag functionality: Provide alternatives to dragging; all pointer targets ≥24×24 CSS pixels.

Understandable

  • Use clear, descriptive headings and labels throughout interfaces.

  • Identify the page’s language and any language changes in content.

  • Keep navigation and components consistent across pages.

  • When users make errors, identify them clearly and suggest corrections.

  • For critical actions, prevent errors by confirming before submission or reversible action.

  • Autofill and allow previously entered information for repeated forms (reducing redundant entry).

Robust

  • All content is compatible with screen readers and assistive technologies (use semantic HTML, ARIA roles/labels as needed).

  • Use valid code—no errors in HTML, ARIA, etc..

  • Ensure status messages (success/error notifications) are accessible to screen readers.

New (WCAG 2.2 AA) Requirements

  • Focus Not Obscured: Interactive elements must not be fully hidden by overlays or sticky headers when focused.

  • Consistent Help: Place help options (contact, chat, etc.) in the same location on all relevant pages.

  • Accessible Authentication: Login/authentication must not rely on memory, puzzles, or non-accessible methods; alternatives must be provided.

This checklist covers the critical, testable actions needed for AA conformance in WCAG 2.2.

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LG’s Next-Gen Kiosks Advance a “Better Life for All”

LG KIosk

Designing Accessibility into Everyday Interactions

This year marks the 35th anniversary of the Americans with Disabilities Act (ADA), the landmark legislation that transformed public spaces, workplaces and digital platforms in the United States by protecting the rights of people with disabilities. This milestone is ushering in a new generation of B2B technology that is reshaping the way accessibility is delivered in daily life—most visibly through the self-service kiosks people encounter in restaurants, hotels, transit hubs, healthcare facilities and retail stores.

LG Electronics is helping to lead this change with the debut of its new Gen 2 Self-Ordering Kiosks, purpose-built for users with vision, mobility and hearing disabilities. Developed in collaboration with accessibility consultants at Tech for All and informed by continuous feedback from people with disabilities, the kiosks are designed to bring equity, independence and dignity to every interaction.

Accessibility by Design, Not Retrofit

Unlike traditional kiosks that often required late-stage adaptations, LG’s Gen 2 kiosks were intentionally designed with inclusion at their core. Available in multiple configurations—including a motorized height-adjustable pedestal—they feature tactile input options, voice guidance and screen-reader compatibility. These features make the kiosks accessible to wheelchair users, people who are blind or low vision and those with hearing challenges.

As Michael O’Hare, Systems Accessibility Director at Tech for All, explains:  “Getting accessibility early is key. It’s very difficult to go back and fix things. By working from concept through prototyping, LG avoided those costly late changes—and built something that truly works for everyone.”

Collaboration Driving Industry Momentum

LG’s approach goes beyond hardware. The company is co-chair of the Kiosk Manufacturer Association Accessibility Committee, where it works alongside industry partners to advance shared accessibility standards. LG kiosks support a range of assistive technologies, including Vispero’s JAWS® for Kiosk screen reader, Storm Interface’s AudioNav™ tactile keypads and SoundHound AI’s voice interface. Future add-ons, like webcam accessories, promise even greater functionality.

This collaborative spirit aligns directly with LG’s ESG vision of a Better Life for All, which emphasizes inclusion across both consumer and commercial innovations. Beyond kiosks, LG’s accessibility strategy spans audio-narrated appliance manuals, voice assistant integrations and thoughtful product design across its portfolio.

ADA at 35: From Compliance to Empowerment

The ADA laid the foundation for accessibility in the United States. Today, technology leaders like LG are building on that foundation, ensuring that accessibility is seamlessly woven into the everyday experiences of millions of people worldwide.

For LG, accessibility is more than regulatory compliance — it is a catalyst for innovation. As Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA, puts it:

“Technology should empower everyone. By embedding accessibility into the DNA of these kiosks, we’re delivering solutions that are genuinely inclusive and empowering.”

More LG Accessible Links

Related

Pictures

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UL Regulations – UL 62368-1 Released

U: regulation

Updated UL 62368 – What You Need To Know

Key Points: IEC 62368-1 Safety Standard for ICT and AV Equipment

New replacement standard for UL 60950 is released, 62368-1.  Cost is $725 for PDF and UL doesn’t provide any list of changes from one edition to another. You do need to be running Windows so you can use their specific Adobe reader in order to access the information (or get a hardcopy).

Expect North America, EU, and major markets to enforce these changes rapidly after July 31, 2025.

Key Changes in the 4th Edition (July 2025) of 62368-1

1. End of Legacy Component Acceptance

  • Removal of Clause 4.1.1:
    Components or subassemblies certified only to legacy standards IEC 60950-1 (IT/communications) or IEC 60065 (AV) are no longer automatically accepted. ALL components must now be evaluated according to IEC/UL 62368-1 requirements, which may require retesting and recertification for many manufacturers12345.

2. Expanded and Clarified Scope

  • More precise definitions added for terms such as audio amplifier, liquid cooling terms, loudspeaker driver, subassembly, and several battery-related concepts. The scope is extended to clarify which types of products and cooling systems (notably for liquid cooling in data centers or high-performance equipment) fall under the standard65.

3. Battery Requirements

  • Annex M Revisions:
    All types of secondary lithium batteries are now included, regardless of whether they are portable or stationary. Specific safety requirements for stationary (non-portable) lithium battery systems are imposed—including design, charging, and enclosure requirements345.

4. Fire Protection & Ignition Sources

  • Clarifications on fire enclosure construction and the classification of potential ignition sources (PIS):

    • New provisions for controlling fire spread.

    • Specific mention that PS3 circuits are considered resistive PISs by default.

    • Removal of previous references/requirements (such as certain Annex Q and PS2 clauses), which may require re-evaluation of product fire safety strategies35.

5. Liquid-Filled Components and Cooling

  • Expanded and updated requirements for liquid-filled components and modular liquid-filled cooling (LFC) systems over 1 liter, to address the growth of direct liquid-cooling in modern electronics and data centers645.

6. External Circuit and Surge Protection

  • New table and updated requirements for external circuits, referencing IEC 61000-4-5 Installation Classes 0 and 1 for surge protection, particularly relevant for network and communication equipment3.

7. Other Editorial Updates

  • Editorial clarifications throughout, including how accessibility is handled for users needing to open enclosures with tools, and small wording changes to improve testability and implementation35.

Summary Table: Major 4th Edition Changes

Summary of Changes in UL 62368-1

Summary of Changes in UL 62368-1

What to Do Next

  • If you manufacture, import, or certify AV/ICT products:
    Review your components for any continued reliance on legacy standards—these must be re-evaluated and potentially redesigned or re-tested.

  • Special focus if you use lithium batteries, liquid cooling, or high-power networks:
    New requirements may mandate substantial documentation and structural changes.

  • Expect North America, EU, and major markets to enforce these changes rapidly after July 31, 2025.

This edition is a major shift for ongoing safety compliance and product design within the electronics sector7145.

Explanation

  • Supersedes Previous Standards:
    IEC 62368-1 replaces IEC 60950-1 (ICT equipment) and IEC 60065 (AV equipment) as the unified standard for North America and the EU, effective December 20, 2020. Both UL and EU harmonized this transition date for manufacturers to plan globally1.

  • Hazard-Based Safety Engineering (HBSE):
    The standard introduces a hazard-based, rather than prescriptive, approach. This means safety is based on analyzing potential hazards (energy sources), measuring their danger, classifying them, and choosing suitable safeguards, offering greater flexibility and keeping pace with technological changes1.

  • Scope:
    IEC 62368-1 covers all equipment previously regulated by 60950-1 and 60065, and more—such as servers, laptops, consumer electronics, displays, telecom products, and related power supplies. The list will expand as technology evolves (e.g., smartphones, tablets, 3D printers)1.

  • Certification and Transition Guidance:

    • In the US: A “soft transition” allows legacy-certified products to remain without detailed review, provided no significant safety changes are made.

    • In the EU: The transition is stricter; old standards are withdrawn and presumption of conformity ends, making 62368-1 mandatory for new products after the deadline1.

    • Sub-clause 4.1.1 (temporary): Allows continued use of legacy 60950-1/60065 components in products certified to 62368-1, as long as they meet existing ratings. This clause will eventually be removed, affecting inventory management1.

  • HBSE Implementation Details:

    • Energy sources in equipment are classified as Class 1 (not harmful), Class 2 (painful but not injurious), or Class 3 (injurious/with fire risk).

    • Safeguards required depend on the hazard class: basic for Class 1, at least one for Class 2, reinforced/double for Class 3.

    • Special test probes and new methods for accessibility testing, including for children, are mandated1.

  • OEM Guidance:

    • OEMs must examine their product lines and component sourcing to ensure compliance.

    • Manufacturers are urged to study the standard, understand its HBSE philosophy, and adapt design/evaluation processes.

    • They should work proactively to address overlap periods and clarify regional requirements, as US and EU may apply legacy/transition provisions differently1.

  • Benefits of New Standard:

    • Greater design freedom and adaptability to new tech.

    • Simplifies compliance for products with combined AV and ICT functions.

    • Reduces need for frequent standard updates.

    • Offers a more risk-oriented, performance-based approach to user protection1.

  • International Status:
    Adoption varies globally, but North America, Europe, Japan, Australia/New Zealand, and Mexico have issued national editions, or started adoption, to align with IEC 62368-11.

Audio/Video, Information and Communication Technology Equipment – Part 1: Safety Requirements

UL Standard Edition 4Published Date: July 31, 2025 ANSI Approved: July 31, 2025

UL 62368-1 is a safety standard for audio/video, information technology, and communication technology equipment that is based on hazard-based safety engineering (HBSE) principles. It aims to ensure that equipment is safe to use by proactively identifying and mitigating risks such as electric shock, fire, thermal burns, mechanical hazards, hazardous substances, and radiation567.

Key features of UL 62368-1:

  • Scope: The standard covers a broad range of products, including servers, personal computers, routers, laptops, tablets, power supplies, home theater systems, amplifiers, digital cameras, monitors, TVs, projectors, telecommunication equipment, printers, copiers, and shredders16.

  • Hazard-Based Approach: Unlike previous standards (such as IEC 60950-1), which were incident-based and focused on specific requirements after an issue occurred, UL 62368-1 is proactive. It requires manufacturers to:

    • Identify potential hazards (energy sources like electrical, thermal, mechanical, etc.).

    • Analyze and classify energy sources into classes based on the potential for injury or fire (Class 1: not hazardous, Class 2: painful but not injurious, Class 3: injurious)6.

    • Apply appropriate safeguards (design features or instructions) to prevent harm, especially when class 2 or class 3 energy sources are present46.

  • Construction and Documentation Requirements: The standard includes guidelines for mechanical strength, electrical insulation, ventilation, clear markings, and comprehensive documentation for safe operation5.

  • Global Certification: Products that meet UL 62368-1 can obtain international safety certification, which is often a regulatory requirement and can reassure end-users and insurers regarding product safety7.

  • Not Covered: The standard does not regulate outdoor equipment, manufacturing, disposal, or storage processes, nor does it cover injuries from non-standard use or certain hazardous substances4.

Overall, implementation of UL 62368-1 shifts regulatory requirements from a prescriptive, rule-based approach to one that emphasizes risk assessment, hazard identification, and performance-based safety solutions for modern electronic equipment467.

UL 62368-1 does apply to electronic kiosks and digital signage when these products fall within the scope of audio/video (AV), information technology equipment (ITE), or communication technology products. The standard is hazard-based and was designed to replace both the earlier standards covering AV (IEC 60065) and ITE (IEC 60950-1) equipment. As such, the new scope was intentionally broadened to reflect convergence in technology—including products like electronic kiosks and digital signage.

Key Points:

  • Electronic kiosks and digital signage are covered: These are considered examples of equipment with computing or audio/video functions. They typically include components such as screens, embedded computers, network connections, and power supplies, all of which are explicitly within the standard’s coverage.

    • Third Edition scope examples specifically mention “electronic kiosks”, alongside smartphones, tablets, wearables, and 3D printers as new product types now embraced by the standard12.

  • Examples listed in the standard and transition guides: Both detailed technical guides and summaries about UL/IEC 62368-1 explicitly enumerate “electronic kiosks” as typical products evaluated to this standard. The coverage is not limited to those mentioned; if a product falls under AV or ICT as defined, it is included.

  • Digital signage: Products like interactive displays, touchscreens, and digital signage systems for public information or advertising are squarely within the definition, since they are “display units” or “audio/video information technology”, being a natural extension of traditional monitors and projectors—all already listed as examples123.

  • Requirements: Compliance covers the system as a whole, not just components. These products must be assessed based on hazard-based safety engineering, covering risks such as electric shock, fire, mechanical hazards, and more. The requirements extend to associated power supplies and subassemblies as well.

Notable Exclusions:
UL 62368-1 does not regulate installation in wet or outdoor environments. For kiosks or signage meant for outdoor use, other standards (such as IEC 60950-22 or UL 60950-22, now under replacement as well) may apply for environmental/ruggedization safety2.

In Summary:
Suppose your electronic kiosk or digital signage system is used in indoor, commercial, or similar settings and falls within typical AV/ICT equipment. In that case, it is subject to the requirements of UL/IEC 62368-1. Manufacturers, integrators, or facility operators should ensure that new products of this type are certified to this standard for regulatory compliance and safety assurance.

1: IEC 62368-1: An Introduction to the New Safety Standard for ICT and AV Equipment
2: 62368-1 UL Transition Guide 2020-03
3: IRG5500 Cellular LTE Routers – Ingram Micro

More UL 623368-1 Resources

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