LG’s Next-Gen Kiosks Advance a “Better Life for All”

LG KIosk

Designing Accessibility into Everyday Interactions

This year marks the 35th anniversary of the Americans with Disabilities Act (ADA), the landmark legislation that transformed public spaces, workplaces and digital platforms in the United States by protecting the rights of people with disabilities. This milestone is ushering in a new generation of B2B technology that is reshaping the way accessibility is delivered in daily life—most visibly through the self-service kiosks people encounter in restaurants, hotels, transit hubs, healthcare facilities and retail stores.

LG Electronics is helping to lead this change with the debut of its new Gen 2 Self-Ordering Kiosks, purpose-built for users with vision, mobility and hearing disabilities. Developed in collaboration with accessibility consultants at Tech for All and informed by continuous feedback from people with disabilities, the kiosks are designed to bring equity, independence and dignity to every interaction.

Accessibility by Design, Not Retrofit

Unlike traditional kiosks that often required late-stage adaptations, LG’s Gen 2 kiosks were intentionally designed with inclusion at their core. Available in multiple configurations—including a motorized height-adjustable pedestal—they feature tactile input options, voice guidance and screen-reader compatibility. These features make the kiosks accessible to wheelchair users, people who are blind or low vision and those with hearing challenges.

As Michael O’Hare, Systems Accessibility Director at Tech for All, explains:  “Getting accessibility early is key. It’s very difficult to go back and fix things. By working from concept through prototyping, LG avoided those costly late changes—and built something that truly works for everyone.”

Collaboration Driving Industry Momentum

LG’s approach goes beyond hardware. The company is co-chair of the Kiosk Manufacturer Association Accessibility Committee, where it works alongside industry partners to advance shared accessibility standards. LG kiosks support a range of assistive technologies, including Vispero’s JAWS® for Kiosk screen reader, Storm Interface’s AudioNav™ tactile keypads and SoundHound AI’s voice interface. Future add-ons, like webcam accessories, promise even greater functionality.

This collaborative spirit aligns directly with LG’s ESG vision of a Better Life for All, which emphasizes inclusion across both consumer and commercial innovations. Beyond kiosks, LG’s accessibility strategy spans audio-narrated appliance manuals, voice assistant integrations and thoughtful product design across its portfolio.

ADA at 35: From Compliance to Empowerment

The ADA laid the foundation for accessibility in the United States. Today, technology leaders like LG are building on that foundation, ensuring that accessibility is seamlessly woven into the everyday experiences of millions of people worldwide.

For LG, accessibility is more than regulatory compliance — it is a catalyst for innovation. As Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA, puts it:

“Technology should empower everyone. By embedding accessibility into the DNA of these kiosks, we’re delivering solutions that are genuinely inclusive and empowering.”

More LG Accessible Links

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UL Regulations – UL 62368-1 Released

U: regulation

Updated UL 62368 – What You Need To Know

Key Points: IEC 62368-1 Safety Standard for ICT and AV Equipment

New replacement standard for UL 60950 is released, 62368-1.  Cost is $725 for PDF and UL doesn’t provide any list of changes from one edition to another. You do need to be running Windows so you can use their specific Adobe reader in order to access the information (or get a hardcopy).

Expect North America, EU, and major markets to enforce these changes rapidly after July 31, 2025.

Key Changes in the 4th Edition (July 2025) of 62368-1

1. End of Legacy Component Acceptance

  • Removal of Clause 4.1.1:
    Components or subassemblies certified only to legacy standards IEC 60950-1 (IT/communications) or IEC 60065 (AV) are no longer automatically accepted. ALL components must now be evaluated according to IEC/UL 62368-1 requirements, which may require retesting and recertification for many manufacturers12345.

2. Expanded and Clarified Scope

  • More precise definitions added for terms such as audio amplifier, liquid cooling terms, loudspeaker driver, subassembly, and several battery-related concepts. The scope is extended to clarify which types of products and cooling systems (notably for liquid cooling in data centers or high-performance equipment) fall under the standard65.

3. Battery Requirements

  • Annex M Revisions:
    All types of secondary lithium batteries are now included, regardless of whether they are portable or stationary. Specific safety requirements for stationary (non-portable) lithium battery systems are imposed—including design, charging, and enclosure requirements345.

4. Fire Protection & Ignition Sources

  • Clarifications on fire enclosure construction and the classification of potential ignition sources (PIS):

    • New provisions for controlling fire spread.

    • Specific mention that PS3 circuits are considered resistive PISs by default.

    • Removal of previous references/requirements (such as certain Annex Q and PS2 clauses), which may require re-evaluation of product fire safety strategies35.

5. Liquid-Filled Components and Cooling

  • Expanded and updated requirements for liquid-filled components and modular liquid-filled cooling (LFC) systems over 1 liter, to address the growth of direct liquid-cooling in modern electronics and data centers645.

6. External Circuit and Surge Protection

  • New table and updated requirements for external circuits, referencing IEC 61000-4-5 Installation Classes 0 and 1 for surge protection, particularly relevant for network and communication equipment3.

7. Other Editorial Updates

  • Editorial clarifications throughout, including how accessibility is handled for users needing to open enclosures with tools, and small wording changes to improve testability and implementation35.

Summary Table: Major 4th Edition Changes

Summary of Changes in UL 62368-1

Summary of Changes in UL 62368-1

What to Do Next

  • If you manufacture, import, or certify AV/ICT products:
    Review your components for any continued reliance on legacy standards—these must be re-evaluated and potentially redesigned or re-tested.

  • Special focus if you use lithium batteries, liquid cooling, or high-power networks:
    New requirements may mandate substantial documentation and structural changes.

  • Expect North America, EU, and major markets to enforce these changes rapidly after July 31, 2025.

This edition is a major shift for ongoing safety compliance and product design within the electronics sector7145.

Explanation

  • Supersedes Previous Standards:
    IEC 62368-1 replaces IEC 60950-1 (ICT equipment) and IEC 60065 (AV equipment) as the unified standard for North America and the EU, effective December 20, 2020. Both UL and EU harmonized this transition date for manufacturers to plan globally1.

  • Hazard-Based Safety Engineering (HBSE):
    The standard introduces a hazard-based, rather than prescriptive, approach. This means safety is based on analyzing potential hazards (energy sources), measuring their danger, classifying them, and choosing suitable safeguards, offering greater flexibility and keeping pace with technological changes1.

  • Scope:
    IEC 62368-1 covers all equipment previously regulated by 60950-1 and 60065, and more—such as servers, laptops, consumer electronics, displays, telecom products, and related power supplies. The list will expand as technology evolves (e.g., smartphones, tablets, 3D printers)1.

  • Certification and Transition Guidance:

    • In the US: A “soft transition” allows legacy-certified products to remain without detailed review, provided no significant safety changes are made.

    • In the EU: The transition is stricter; old standards are withdrawn and presumption of conformity ends, making 62368-1 mandatory for new products after the deadline1.

    • Sub-clause 4.1.1 (temporary): Allows continued use of legacy 60950-1/60065 components in products certified to 62368-1, as long as they meet existing ratings. This clause will eventually be removed, affecting inventory management1.

  • HBSE Implementation Details:

    • Energy sources in equipment are classified as Class 1 (not harmful), Class 2 (painful but not injurious), or Class 3 (injurious/with fire risk).

    • Safeguards required depend on the hazard class: basic for Class 1, at least one for Class 2, reinforced/double for Class 3.

    • Special test probes and new methods for accessibility testing, including for children, are mandated1.

  • OEM Guidance:

    • OEMs must examine their product lines and component sourcing to ensure compliance.

    • Manufacturers are urged to study the standard, understand its HBSE philosophy, and adapt design/evaluation processes.

    • They should work proactively to address overlap periods and clarify regional requirements, as US and EU may apply legacy/transition provisions differently1.

  • Benefits of New Standard:

    • Greater design freedom and adaptability to new tech.

    • Simplifies compliance for products with combined AV and ICT functions.

    • Reduces need for frequent standard updates.

    • Offers a more risk-oriented, performance-based approach to user protection1.

  • International Status:
    Adoption varies globally, but North America, Europe, Japan, Australia/New Zealand, and Mexico have issued national editions, or started adoption, to align with IEC 62368-11.

Audio/Video, Information and Communication Technology Equipment – Part 1: Safety Requirements

UL Standard Edition 4Published Date: July 31, 2025 ANSI Approved: July 31, 2025

UL 62368-1 is a safety standard for audio/video, information technology, and communication technology equipment that is based on hazard-based safety engineering (HBSE) principles. It aims to ensure that equipment is safe to use by proactively identifying and mitigating risks such as electric shock, fire, thermal burns, mechanical hazards, hazardous substances, and radiation567.

Key features of UL 62368-1:

  • Scope: The standard covers a broad range of products, including servers, personal computers, routers, laptops, tablets, power supplies, home theater systems, amplifiers, digital cameras, monitors, TVs, projectors, telecommunication equipment, printers, copiers, and shredders16.

  • Hazard-Based Approach: Unlike previous standards (such as IEC 60950-1), which were incident-based and focused on specific requirements after an issue occurred, UL 62368-1 is proactive. It requires manufacturers to:

    • Identify potential hazards (energy sources like electrical, thermal, mechanical, etc.).

    • Analyze and classify energy sources into classes based on the potential for injury or fire (Class 1: not hazardous, Class 2: painful but not injurious, Class 3: injurious)6.

    • Apply appropriate safeguards (design features or instructions) to prevent harm, especially when class 2 or class 3 energy sources are present46.

  • Construction and Documentation Requirements: The standard includes guidelines for mechanical strength, electrical insulation, ventilation, clear markings, and comprehensive documentation for safe operation5.

  • Global Certification: Products that meet UL 62368-1 can obtain international safety certification, which is often a regulatory requirement and can reassure end-users and insurers regarding product safety7.

  • Not Covered: The standard does not regulate outdoor equipment, manufacturing, disposal, or storage processes, nor does it cover injuries from non-standard use or certain hazardous substances4.

Overall, implementation of UL 62368-1 shifts regulatory requirements from a prescriptive, rule-based approach to one that emphasizes risk assessment, hazard identification, and performance-based safety solutions for modern electronic equipment467.

UL 62368-1 does apply to electronic kiosks and digital signage when these products fall within the scope of audio/video (AV), information technology equipment (ITE), or communication technology products. The standard is hazard-based and was designed to replace both the earlier standards covering AV (IEC 60065) and ITE (IEC 60950-1) equipment. As such, the new scope was intentionally broadened to reflect convergence in technology—including products like electronic kiosks and digital signage.

Key Points:

  • Electronic kiosks and digital signage are covered: These are considered examples of equipment with computing or audio/video functions. They typically include components such as screens, embedded computers, network connections, and power supplies, all of which are explicitly within the standard’s coverage.

    • Third Edition scope examples specifically mention “electronic kiosks”, alongside smartphones, tablets, wearables, and 3D printers as new product types now embraced by the standard12.

  • Examples listed in the standard and transition guides: Both detailed technical guides and summaries about UL/IEC 62368-1 explicitly enumerate “electronic kiosks” as typical products evaluated to this standard. The coverage is not limited to those mentioned; if a product falls under AV or ICT as defined, it is included.

  • Digital signage: Products like interactive displays, touchscreens, and digital signage systems for public information or advertising are squarely within the definition, since they are “display units” or “audio/video information technology”, being a natural extension of traditional monitors and projectors—all already listed as examples123.

  • Requirements: Compliance covers the system as a whole, not just components. These products must be assessed based on hazard-based safety engineering, covering risks such as electric shock, fire, mechanical hazards, and more. The requirements extend to associated power supplies and subassemblies as well.

Notable Exclusions:
UL 62368-1 does not regulate installation in wet or outdoor environments. For kiosks or signage meant for outdoor use, other standards (such as IEC 60950-22 or UL 60950-22, now under replacement as well) may apply for environmental/ruggedization safety2.

In Summary:
Suppose your electronic kiosk or digital signage system is used in indoor, commercial, or similar settings and falls within typical AV/ICT equipment. In that case, it is subject to the requirements of UL/IEC 62368-1. Manufacturers, integrators, or facility operators should ensure that new products of this type are certified to this standard for regulatory compliance and safety assurance.

1: IEC 62368-1: An Introduction to the New Safety Standard for ICT and AV Equipment
2: 62368-1 UL Transition Guide 2020-03
3: IRG5500 Cellular LTE Routers – Ingram Micro

More UL 623368-1 Resources

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Accessibile Retail Examples – Starbucks Inclusive Framework

accessible retail starbucks

Retail Accessibility – Starbucks Inclusive Spaces Framework

Often, we are put in the position of being the critic but we also like to spotlight positive directions in accessible retail.

]In February 2024 Starbucks announced its new accessibility initiative. The Washington D.C. store was its first such store and rated AAA for highest. Starbucks is growing its U.S. store base by about 4% annually, with over 17,000 stores in the U.S. as of mid-2025. The company has committed to embedding the Inclusive Spaces Framework in all new and renovated stores, but has not released a breakdown of how many stores have reached the AAA level specifically.

Safe to say approximately 1,540 Starbucks locations in the U.S. have either opened new or undergone significant renovation since June 2024. 17,000 stores total.

So progress for sure.

What is notable about the framework is its attention to architecture and environment. Sign language by employees is available. Normally you might hear about contrast or screenreaders or device height.  Echo cancellation for patrons wearing hearing aids like us.

Payment is always a critical component, but Starbucks customers tend to use their mobile devices for payment via the loyalty app. At least a third of all payments are made this way.

We haven’t seen or heard any updates but apparently it is quietly progressing providing better and more efficient transactions for all.

Overview

Starbucks’ Inclusive Spaces Framework is a comprehensive set of design guidelines aimed at making its retail environments more accessible, inclusive, and welcoming for everyone—including people with disabilities. This framework goes beyond legal requirements like the Americans with Disabilities Act (ADA) and is intended to expand independence, choice, and ease for all customers and employees across both physical and digital spaces123.

  • : The framework is structured into three levels—A, AA, and AAA—each representing increasing levels of accessibility and inclusion. AAA is the highest standard, exceeding ADA requirements in many areas4.

  • : It covers all aspects of the retail experience, from the entrance and paths of travel to goods and services, bathrooms, employee areas, and overall ambience4.

  • : Starbucks developed the framework in partnership with a diverse community of customers, employees (partners), and accessibility experts to ensure real-world relevance and scalability13.

  • :

    • Multiple accessible routes, power-operated or fully automatic doors, and clear signage in visual, tactile, and audible formats.

    • Unobstructed lines of sight and barrier-free paths throughout the store4.

  • :

    • Redesigned point-of-sale systems with adjustable angles, voice assistance, and screen magnification.

    • Visual order status boards and multiple ways to place and receive orders (speaking, writing, typing, app).

    • Lower counters with overhangs for wheelchair access and accessible seating options53.

  • :

    • Accessible workstations and break rooms, equipment with larger buttons and dials, and tools for communication in multiple formats.

    • Minimized auditory and visual stimuli in work areas to reduce cognitive strain64.

  • :

    • Adjustable lighting and acoustics to accommodate a range of sensory needs.

    • Furniture designed for mobility device access and companion seating areas4.

  • : The framework is being incorporated into all newly built and renovated Starbucks company-operated stores in the U.S., with the first store built under these guidelines opening in Washington, D.C. in 2024123.

  • Open Source and Industry Influence: Starbucks has made the framework openly available to encourage broader adoption across the retail industry, aiming to set a new standard for accessibility and inclusion17.

  • : The framework is designed to be updated and refined over time, with feedback from customers, employees, and accessibility experts13.

The Inclusive Spaces Framework reflects Starbucks’ commitment to creating environments where everyone feels they belong, regardless of ability. By going beyond compliance and focusing on real-world usability, Starbucks aims to foster a sense of belonging and ease for all who enter its stores123.

More Accessible Retail Resources

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Accessibility – A Look At WCAG and Overall Self Service

web accessibility

Accessibility Update April 2025 – Web and WCAG

Accessibility Update 2025 — We encourage accessibility.  Accessible self service is the ideal for us. If we had one wish, it would be that self-service accessibility for all be treated much like safety. Seat belts and airbags benefit everyone. They are not optional for auto manufacturers. Emissions control is another. I drive a 2006 Acura TL and it would not be allowed on the road in China. From kioskindustry.org

The value of a single aspect detail checklist like below is that we need 20 or 30 other ones like this, covering the different aspects of self-service, and not just a web interface on a desktop computer screen.  Most of us use mobiles anyway.

We have our basic checklist, but we would like to expand those items into actions. In the kiosk and digital signage world we have to think about multiple factors

    • hardware  (includes Mobiles)
    • software
    • Pre-deployment usability using personas.
    • installation
    • site surveys
    • Connectivity (good luck getting decent internet in rural?)
    • Ongoing service
    • Post deployment surveys of customers for what we got right and what we got wrong
    • Application flow  (much like proper syntax in sentence structure.  e.g. — Accessibility self-service for important is people use can everyone when easy not if.) All the checkboxes checked but good luck making sense.
    • When clients do their own software kiosk manufacturers are at their mercy and never see the code fyi*

Insight — with the onset of “AI Fever” there are already examples of transactional processes being needlessly confused and diverted due to AI.

Note: current website project if interested — The City of Dallas (“the City”) invites information from established vendors or providers specializing in State and Local government technology services, specifically digital agencies/companies experienced with redesign, redevelopment, maintenance and management of external / public facing websites. The project scope includes user research to review the effectiveness of current websites (both the homepage and department specific pages), development of revised architecture, design and templates; content migration; and recommendations for new service-based functionality. The City is interested in responses from those with proven experience in the website design, redesign, migration, upgrade and ongoing maintenance sector.  01- Specifications- Website Redesign and Maintenance RFI Specs Final (002)

Examples of Good WCAG Testing

Features used to enhance accessibility:

  • Focus on using semantic HTML for better page performance, more enhanced SEO rankings, better mobile optimizations, built-in functionality, and screen reader compatibility.
  • Information, structure, and relationships are conveyed programmatically in the product.
  • Using ARIA where HTML elements do not provide enough detail or information.
  • Textual equivalents are provided for all non-textual elements.
  • Using a mechanism to bypass blocks of content that are repeated on multiple web pages.
  • All forms and form elements are designed for accessibility.
  • Labels or instructions are provided in the product when content requires user input.
  • Color recognition is not required to convey information.
  • The visual presentation of all text and images of text in the product have a contrast ratio that meets the minimum requirements.
  • Focusable components in the product receive focus in an order that preserves meaning and operability.
  • Data tables are clearly identified for logical use.
  • Style sheets are not required to view content.
  • No multimedia elements are used.
  • Animation is not utilized in applications.

Ongoing accessibility initiatives include:

  • Review and application of updated guidelines as they are released.
  • Continuing assessment of application software and development processes as they relate to future guidelines.
  • Ongoing review, documentation and remediation of all end user applications using internal audits, development and testing processes.
  • Evaluate the applications with NVDA, Deque Axe Accessibility Chrome extension, WebAIM WAVE Tool, WebAIM Color Contrast Checker, Windows accessibility settings, manual keyboard checks, third party (Deque, Level Access) automated and end user testing.
  • Engage clients, students and users if issues are reported. We ask them to describe and or document the issue(s) found, demonstrate with assistive technology and test the results of our remediation.
  • Work with third party providers to review, document, remediate issues and provide detailed VPAT documentation based on WCAG 2.1 AA (and continuing to evolve based on newer versions of WCAG).

About WCAG

The most recently released version of the Web Content Accessibility Guidelines (WCAG) is WCAG 2.2. It was officially published as a W3C Recommendation on October 5, 2023, with an update released on December 12, 2024267. WCAG 2.2 adds nine new success criteria to those in WCAG 2.1 and removes one obsolete criterion (4.1.1 Parsing), aiming to improve accessibility for users with cognitive disabilities, low vision, and limited fine motor skills678.

WCAG 2.2 is now the recommended standard for web accessibility, but it does not deprecate or supersede WCAG 2.1 or 2.0. All three versions remain valid, though the W3C encourages organizations to use the most recent version—WCAG 2.2—for the greatest future applicability127.

A future major version, WCAG 3.0, is still under development and has not been released. It is expected to become a W3C standard in several years458.

Breakdown of Age Generations in the U.S. (2023-2025)

Note: that we have excluded the Jones Generation (I am in that one).

Here is a summary of the primary generational cohorts in the United States, their typical birth years, current age ranges, and their estimated share of the U.S. population:

Generation Birth Years Age in 2025 % of U.S. Population (2023)
Silent Generation 1928–1945 80–97 Not specified
Baby Boomers 1946–1964 61–79 73 million
Generation X 1965–1980 45–60 65 million
Millennials 1981–1996 29–44 73 million
Generation Z 1997–2012 13–28 69 million
Generation Alpha ~2013–2024 1–12 38 million

What about Disability Ratios?

  • Baby Boomers — 24% (65–74), 46% (75+)
  • Gen X — 12% (35–64); up to 36% self-report
  • Millenials — 8% (<35); up to 33% self-report
  • Gen Z — 8% (<35); 42% mental health dx
  • 37 Million disabled or impaired total?
  • 340 Million total population in US
  • Retail shoppers =  135 million
  • Online = 274 million
  • How many consumers prefer using self-service? —  77% — 80% express interest.
  • Total self-service user base? 110 Million
  • percentage of those with some form of disability?  33%

Key Details:

  • Millennials (born 1981–1996, ages 29–44 in 2025) are the largest generation group, making up about 21.71% of the U.S. population in 202342.

  • Generation Z (born 1997–2012, ages 13–28 in 2025) accounts for around 20.69% of the population47.

  • Baby Boomers (born 1946–1964, ages 61–79 in 2025) are the second-largest group, though their numbers are shrinking as the population ages257.

  • Generation Alpha (born early 2010s–2024, ages 1–12 in 2025) is the newest named generation and is said to make up a significant share of the population, with some estimates suggesting around 42.75%, though this figure may include overlap with younger Gen Z27.

  • Generation X (born 1965–1980, ages 45–60 in 2025) is smaller than Boomers and Millennials but will surpass Boomers in population by 2028 as the latter cohort ages57.

Note: The exact percentage for some generations (Silent, Gen X) is not specified in the latest available data, but Millennials and Gen Z together make up over 42% of the population as of 20234.

Major Disabilities and Impairments in the U.S. Population

More than 1 in 4 adults in the United States—over 70 million people—report having some type of disability, according to the latest CDC data from 2022214. The most common types of disabilities and their prevalence among U.S. adults are as follows:

Disability Type % of U.S. Adults Estimated Number of Adults (2022)
Any disability 28.7% 70+ million214
Cognitive disability 13.9% ~34 million145
Mobility disability 12.2% ~30 million145
Independent living 7.7% ~19 million15
Hearing disability 6.2% ~15 million135
Vision disability 5.5% ~13 million135
Self-care disability 3.6% ~9 million1

Definitions and Examples

  • Cognitive disability: Serious difficulty concentrating, remembering, or making decisions. Includes learning disabilities, intellectual disabilities, autism, ADHD, and memory loss145.

  • Mobility disability: Serious difficulty walking or climbing stairs. Includes conditions like arthritis, muscular dystrophy, multiple sclerosis, and spinal injuries15.

  • Independent living disability: Difficulty doing errands alone, such as visiting a doctor or shopping15.

  • Hearing disability: Deafness or serious difficulty hearing135.

  • Vision disability: Blindness or serious difficulty seeing even when wearing glasses135.

  • Self-care disability: Difficulty dressing or bathing independently1.

Additional Insights

  • Disability prevalence increases with age, affecting 16% of adults aged 18–44, 29% of those aged 45–64, and about 50% of individuals over 654.

  • Rates are higher among Black (31%) and Hispanic (30%) adults compared to white adults (24%)4.

  • Many adults experience more than one type of disability3.

These figures underscore the significant impact of disability across U.S. society and highlight the importance of accessibility and support for individuals with a wide range of impairments.

How many buying cycles for a Baby Boomer compared to Millenial?

Yes, Baby Boomers have fewer years left to buy cars compared to Millennials.

  • Life Expectancy: Most Baby Boomers (born 1946–1964) are currently between 61 and 79 years old. The average life expectancy for Boomers is around 79–88 years, depending on gender and health1356. This means the oldest Boomers may have less than a decade, and the youngest up to 20–25 years, of car-buying years left.

  • Current Car-Buying Patterns: Despite their age, Boomers are still very active car buyers. In fact, the 55-to-64 age group (older Boomers) is currently the most likely to buy a new car, and even those over 75 buy cars at higher rates than some younger groups24.

  • Generational Shift: As Boomers age into their 80s, car buying will naturally decline due to reduced mobility, health issues, and eventually, the cessation of driving1356. Millennials, being younger, have many more years ahead for car purchases.

In summary: Boomers are still strong contributors to car sales, but their remaining years for buying cars are limited compared to Millennials, who have several decades of car-buying ahead of them1256.

In Practice:

  • Over a typical adult lifespan, both Baby Boomers and Millennials are likely to purchase between 6 and 8 vehicles (new and used), assuming average car replacement every 7–10 years over a 50–60 year driving lifetime (from age 18 to 75+).

  • Millennials may buy cars at a slightly slower rate early in adulthood, but this gap closes as they age and their life circumstances converge with those of Boomers38

Useful Accessible Self Service Links

 

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PIN On Glass” POG — Is it OK?

PIN on Glass

Touch Screens and “PIN On Glass” POG — Is it OK?

From KioskIndustry

Touchscreen Payment Via Pin On Glass (POG) via Android

We were asked about using Pin on Glass.  Would be nice to get rid of numeric keypad.

Comment from Datacap: Yes, PIN on Glass is supported in the US. It’s generally supported via purpose-built PCI PTS devices that have certified PoG with EMVCo and/or on COTS (consumer off-the-shelf) devices via a SoftPOS (contactless payments only) implementation. That being said, PIN on SoftPOS is still pretty rare in the US. Expect to see it more over the next year or two as SoftPOS adoption gains momentum.

For a payment kiosk in the U.S., PIN-on-Glass (PoG) technology is generally acceptable, provided it meets specific security standards and certifications. Here’s what you need to know:

Overview

Acceptability and Standards

PIN-on-Glass is an evolving technology in the payment industry that allows customers to enter their PIN on a touchscreen device rather than a physical keypad

. For a payment kiosk to use PoG in the U.S., it must adhere to strict security requirements:

  1. PCI Certification: The device must be certified by the Payment Card Industry Security Standards Council (PCI SSC)
  2. Hardware Requirements: The kiosk should use PCI PTS (PIN Transaction Security) approved hardware-based point of interaction (POI) devices built on a mobile device platform
  3. Software Requirements: If using a software-based solution, it must comply with the PCI Software-based PIN Entry on Commercial Off-The-Shelf (SPoC) standard

Security Measures

PoG solutions incorporate multiple layers of security to protect sensitive data:

  • Encryption of PIN and payment information
  • Tamper detection mechanisms
  • Secure boot processes
  • Isolation of PIN from other cardholder data

Considerations for Implementation

When implementing PoG for a payment kiosk in the U.S., consider the following:

  1. Compliance Deadlines: Be aware of any mandates from card brands. For example, Visa announced a sunset date for non-approved SPoC solutions
  2. Accessibility: Ensure the kiosk can accommodate customers with disabilities to avoid potential legal issues
  3. Consumer Trust: Some customers may be hesitant to use PoG technology, particularly in areas with strong “Protect your PIN” awareness programs
  4. EMV Transactions: PoG solutions often focus on EMV (chip) transactions rather than magnetic stripe, which enhances security

In conclusion, PIN-on-Glass is acceptable for payment kiosks in the U.S., provided the solution meets PCI standards and incorporates robust security measures. As the technology continues to evolve, it’s crucial to stay updated on the latest requirements and consumer preferences to ensure successful implementation.

Legal Considerations

Accessibility Issues

Merchants using PIN-on-Glass solutions need to be aware of potential legal risks related to accessibility:

  • Many jurisdictions, including the US, Canada, and the EU, have laws aimed at providing accessibility for disabled individuals
  • A merchant offering payment only via PIN-on-Glass could be at risk under these laws, as there have been lawsuits filed in the US over the use of touch screens and apps
  • Merchants need to do their due diligence to ensure they can accommodate customers with disabilities, or they may find themselves facing legal action

Security and Compliance Requirements

There are also legal implications related to security standards and compliance:

  • Merchants must use PCI-approved Secure Card Reader for PIN (SCRP) devices
  • PIN-on-Glass solutions must comply with the PCI Software-based PIN Entry on COTS (SPoC) standard
  • Visa has mandated that merchants accepting PIN-based transactions via COTS devices must use or transition to a PCI-validated software-based PIN entry on COTS solution
  • Failure to comply with these standards could result in legal liability in case of data breaches or fraud.

Consumer Protection Laws

Merchants may face legal risks related to consumer protection:

  • If proper security measures are not in place, merchants could be held liable for fraudulent transactions or data breaches.
  • Consumers may have legal recourse if their PIN data is compromised due to inadequate security measures.

Contractual Obligations

Merchants should be aware of potential contractual implications:

  • Agreements with payment processors or acquiring banks may require compliance with specific security standards for PIN entry.
  • Failure to meet these contractual obligations could result in legal disputes or termination of services.

To mitigate these legal risks, merchants should ensure they are using PCI-compliant PIN-on-Glass solutions, provide accessible alternatives for customers with disabilities, and stay informed about relevant laws and regulations in their jurisdictions

Where is Pin Use Relevant

Debit Card Transactions

PIN is most commonly used with debit cards in the following scenarios:

  • ATM Withdrawals: When withdrawing cash from an ATM, entering a PIN is typically required
  • Point-of-Sale (POS) Purchases: Many merchants offer the option to use PIN for debit card purchases. When using a debit card at a store, customers can often choose between “debit” (which requires PIN entry) or “credit” (which may require a signature)
  • Cash Back at Retailers: When getting cash back during a purchase at a store, PIN entry is usually required

Credit Card Transactions

While less common, PINs can sometimes be used with credit cards:

  • Cash Advances: When using a credit card to withdraw cash from an ATM, a PIN is typically required
  • Chip and PIN Cards: Some credit cards, particularly those designed for international use, may use chip and PIN technology. However, this is less common in the U.S. compared to other countries

Online and Mobile Transactions

  • Two-Factor Authentication: Some banks use PINs as part of their two-factor authentication process for online or mobile banking transactions

Additional Considerations

  • Signature vs. PIN: In the U.S., signature-based transactions are still common, especially for credit cards. However, PIN-based
  • Merchant Discretion: Some merchants may prefer PIN transactions due to potentially lower processing fees, while others may opt for signature-based transactions
  • Contactless Payments: With the rise of contactless payments, some transactions may not require PIN entry for small amounts

It’s worth noting that the use of PINs in the U.S. is less prevalent compared to some other countries, particularly for credit card transactions. However, for debit card usage, especially at ATMs and for cash back at retailers, PINs remain a standard security measure.

EUROPE

Contactless Payments

Contactless payment has become increasingly prevalent across Europe, reducing the need for PIN entry for many transactions:

  • Most purchases under €50 (or the local equivalent) can be made without entering a PIN
  • Using mobile payment methods like Apple Pay or Google Pay often eliminates the need for PIN entry, even for larger purchases

Chip and PIN

Despite the rise of contactless payments, chip and PIN technology remains standard in many European countries:

  • For transactions exceeding the contactless limit, a PIN is typically required
  • Some countries, like France, have implemented “PIN Online” verification, where the PIN is verified directly with the bank’s server rather than the card chip

Variations by Country and Merchant

The use of PINs can vary depending on the specific country and merchant:

  • In Germany, some establishments may only accept cash or specific cards like Eurocard
  • Unattended payment points (e.g., ticket machines, parking garages, self-service gas pumps) often require chip and PIN cards

American Cards in Europe

For American travelers using US-issued cards:

  • Many US cards now work with contactless payments in Europe
  • Some US cards may still default to chip and signature rather than chip and PIN
  • At manned terminals, signature-based transactions are usually accepted, but automated kiosks may require a PIN

More PIN on Glass and PIN on Mobile Background

  • 2022 Ingenico — What’s the Difference Between PIN on Glass and PIN on Mobile?  With Apple’s recent announcement of Tap to Pay on iPhone, use of mobile devices to accept payment at the point of sale continues to gain traction. With that in mind, I thought it was important to discuss the differences between PIN on terminal, PIN on glass and PIN on mobile, as card authentication will continue to play a big role in how tap to pay on mobile devices will ultimately work.
  • 2020 — What is PIN on Glass – Trustonic

More Links

Author: Staff Writer   Craig Keefner — With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global

Related Posts

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IAAPA Kiosks and More

Visit us at IAAPA

IAAPA Kiosk Update – 2024 – Pyramid, TPGi, RedyRef & AcquireDigital

iaapa kiosk

IAAPA Ticketing Kiosks

Booth 5727 — Show floor is Nov 19-22 — Orlando Florida. Here is main IAAPA website.  In 2024 for our IAAPA kiosk show we will have four member companies featured.  Here is registration link and highly recommended to download the app for your phone. This year, the show information will be more robust on the phones in the app than on the usual exhibitor portal desktop page.

Free invites. We can give you free invite code. Email info@kioskindustry.org — you can also visit kioskindustry.org where we have the code listed.

For more info, free pass or to set up a meeting:

  • send email to craig at info@kioskindustry.org or you can text me at 720-324-1837
  • More member emails below

Pyramid Show Panel – zahdan.elzahdan@pyramid-america.com

TPGi Show Panel – tmurray@vispero.com

RedyRef Show Panel  — sales@redyref.com

 

AcquireDigital Show Panel — troy.engelland@gmail.com

 

iaapa floor

 

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U.S. Access Board Meeting and Webcast (October 30)

U.S. Access Board October

Update 11/8/2024: Here is excerpt from meeting with comments by Sachin.  Led with SSTM status which is undergoing review by OMB. Once completed will be issued for comments. Possible date Feb 1st, 2025.

All are welcome to attend the next meeting of the U.S. Access Board, which will be open to the public and take place virtually on October 30 from 1:30 – 3:00 p.m. (ET). The agenda for the meeting includes brief reports from standing and ad hoc Board committees, federal agency updates, and a report by Executive Director Sachin Pavithran.

US Access Board News

US Access Board News

Members of the public may attend the meeting through the Zoom.gov platform or by phone (listen-only mode). Please note that participation over Zoom will require the use of the passcode provided below. For further information, contact Rose Marie Bunales at events@access-board.gov.

Meeting of the U.S. Access Board
October 30, 2024, 1:30 PM – 3:00 PM (E.T.) Zoom: https://www.zoomgov.com/j/1616536186
Meeting ID: 161 653 6186
Passcode: 128200
Dial in: (646) 828-7666
Contact: events@access-board.gov

Related Access Board Articles

From MS Pilot

The U.S. Access Board is an independent federal agency that promotes equality for people with disabilities. It achieves this through leadership in accessible design and the development of accessibility guidelines and standards for various environments and technologies.

Key Functions:

  • Developing Accessibility Standards: The Board creates and maintains design criteria for the built environment, transportation, communication, medical diagnostic equipment, and information technology.
  • Providing Technical Assistance: It offers guidance and training on accessibility standards to help ensure compliance and promote best practices.
  • Advancing Inclusive Design: The Board works to ensure that public spaces and services are accessible to all, including sidewalks, crosswalks, and public transportation.

Recent Initiatives:

  • Electric Vehicle Charging Stations: Seeking public comment on proposed rules to make EV charging stations accessible.
  • AI and Disability: Hosting hearings on the impact of artificial intelligence on the disability community.
  • COVID-19 Home Tests: Publishing best practices for designing accessible COVID-19 home tests.

For more detailed information, you can visit their official website1.

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Guidance on WCAG 2 for Non-Web Information 2024

W3C

WCAG2ICT Published as W3C Group Note

US Access Board News

US Access Board News

On October 8th, 2024, the W3C Accessibility Guidelines Working Group (AGWG) published Guidance on Applying WCAG 2 to Non-Web Information and Communications Technologies (WCAG2ICT) as a completed W3C Group Note. WCAG2ICT describes how Web Content Accessibility Guidelines (WCAG) principles, guidelines, and success criteria can be applied to non-web information and communications technologies (ICT), specifically to non-web documents and software. The Note includes guidance for WCAG 2.0, 2.1, and 2.2 success criteria and glossary terms. For an introduction, see: WCAG2ICT Overview.

On October 8th, 2024, the W3C Accessibility Guidelines Working Group (AGWG) published Guidance on Applying WCAG 2 to Non-Web Information and Communications Technologies (WCAG2ICT) as a completed W3C Group Note. WCAG2ICT describes how Web Content Accessibility Guidelines (WCAG) principles, guidelines, and success criteria can be applied to non-web information and communications technologies (ICT), specifically to non-web documents and software. The Note includes guidance for WCAG 2.0, 2.1, and 2.2 success criteria and glossary terms. For an introduction, see: WCAG2ICT Overview.

The WCAG2ICT Group Note has been a key resource for including WCAG in ICT accessibility regulation, legislation, and other standards around the world. The updated WCAG2ICT now facilitates further adoption of WCAG 2.1 and WCAG 2.2 in non-web contexts.

Example: Examples of technology that may have closed functionality include but are not limited to:

  • self-service transaction machines or kiosks — examples include machines used for retail self-checkout, point of sales (POS) terminals, ticketing and self-check-in, and Automated Teller Machines (ATMs).
  • telephony devices such as internet phones, feature phones, smartphones, and phone-enabled tablets
  • educational devices such as interactive whiteboards and smart boards
  • entertainment technologies including gaming platforms or consoles, smart TVs, set-top boxes, smart displays, smart speakers, smart watches, and tablets
  • an ebook reader or standalone ebook software that allows assistive technologies to access all of the user interface controls of the ebook program (open functionality) but does not allow the assistive technologies to access the actual content of book (closed functionality).
  • medical devices such as digital blood pressure monitors, glucose meters, or other wearable devices
  • an operating system that makes the user provide login credentials before it allows any assistive technologies to be loaded. The login portion would be closed functionality.
  • other technology devices, such as printers, displays, and Internet of Things (IoT) devices

More WCAG Non-Web

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EV Charging Station Regulations

EV Charging ADA

U.S. Access Board Seeks Public Comment on Proposed Rule for Electric Vehicle (EV) Charging Stations

On September 3, the U.S. Access Board published a notice of proposed rulemaking (NPRM) to amend the EV charging regulations and accessibility guidelines for buildings and facilities covered by the Americans with Disabilities Act of 1990 (ADA) and the Architectural Barriers Act of 1968 (ABA) to specifically address the accessibility of electric vehicle (EV) charging stations. This proposed rule provides specifications for the accessibility of EV charging stations, to include the EV charger (including physical and communication access), EV charging space, access aisles, and accessible routes. The public can review the docket and read background documents or comments received on the docket webpage.

“The Access Board seeks the public’s feedback and comments on our proposed rulemaking on EV charging stations. As technology advances, so must our accessibility standards to ensure that Americans with disabilities have equal access to advancements in technology, such as electric vehicles,” remarked Executive Director Sachin Pavithran. “This is an opportunity for the public to engage with the Access Board’s rulemaking, and we look forward to reviewing your public comments as we move our rulemaking efforts forward.”

More Posts on EV Charging Regulations

Background

There are several key regulations in place for EV charging stations in the United States:

  1. Installation, Operation, and Maintenance: Charging stations must meet specific standards for installation, operation, and maintenance. This includes having a minimum number of ports, types of connectors, and payment methods1.
  2. Interoperability: The infrastructure must be interoperable, meaning it should work seamlessly with different types of EVs and charging networks1.
  3. Accessibility: There are requirements to ensure that EV charging stations are accessible to all users, including those with disabilities. This includes provisions for accessible routes and operable parts2.
  4. Data and Connectivity: Charging stations must provide data on their locations, pricing, real-time availability, and accessibility. This information should be accessible through mapping applications1.
  5. Signage: Proper traffic control devices or on-premises signage must be installed in concert with the EV charging infrastructure
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Mobile Apps and Accessibility

smart city

Accessible Mobile Apps

Generally we stay focused on kiosks here at the KMA.  Having said that, oftentimes in-house development projects for “unattended customers” which involve kiosks, often involve mobile apps and even websites for that matter. Here is a look from kioskindustry on mobile accessibility

Excerpt:

Accesssible Apps From LinkedIn Collaboration

Your team values speed over accessibility. How can you ensure inclusivity while meeting tight deadlines?

Accessible apps – When time is of the essence, it’s essential to identify the accessibility tasks that will have the most significant impact. Start by implementing keyboard navigation and ensuring that all content is accessible through assistive technologies. This doesn’t have to be time-consuming; simple adjustments to HTML can make a big difference, such as using &lt;header&gt; , &lt;nav&gt; , and &lt;footer&gt;elements for better document structure.

Our perspective on accessible apps  (747 words)
Start with identifying main channels and percentages. How much desktop versus mobile? Probably more mobile (60%?) and accessibility considerations are different for both. Is it Europe or US? They are different. https://kioskindustry.org/standards/ is good start point to learn how we think about kiosk accessibility and standards. Most of them apply in part to mobile.

For testing mobile I suggest the Section 508 Mobile Standards Testing summary by VA. Checking mainstream web accessibility use google pagespeed and MS edge. Generally just tune your stylesheet. Simple and easy. Takes 20 minutes. Arias and menu picklists are the real pains and they are easy too.

A slow site is less accessible as well.

New standards from US Access Board come out in next 60 days. New legal liabilities. Large companies are often held for ransom by lawyers.

Reply

Don’t forget iOS versus Android either. Great thing about pagespeed is it looks at it from Mobile perspective, then Desktop. Plus it tells you how fast or slow. Lighthouse in developer tools is another option and so is ARC from Vispero. All free.
Editors Note:  We do recommend experienced consultants in unattended customer input space and those would be TPGi, Tech For All and Dolphin. Very useful and in particular for kiosk applications. Often – the overall project codebase will include not only mobile but POS, kiosks and web. It is also worth noting that while no definitive stats the general consensus is that the disabled community grew up on iOS and uses it more than Android.

More Posts on Accessible Mobile

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