Master Accessibility Check-List
If a manufacturer implements only this list, the product conforms to ADA, Section 508, ACAA/DOT, EAA/EN 301 549 and
WCAG 2.2 AA simultaneously. In the US, there are regional clarifications (Braille labels in California for example).
We will add in Korea, India and perhaps China to round things out. This is an analysis of all our source docs. Nothing is lawyer-proof.
Hardware
• Operable parts between 380 mm and 1200 mm; clear floor space 760 × 1220 mm; knee and toe clearance per ADA 306; no
protruding objects per ADA 307.
• Tactilely discernible physical controls for all functions available on the touchscreen.
• Numeric keypad in 12-key telephone format, tactile home key on 5, 16 or 19 mm pitch; function keys in a right-hand
column at 3× spacing with tactile idents (X, <, ?, O).
• Tactile idents minimum 5 × 5 mm, preferred 10 × 10 mm; lines ~1 mm wide raised ≥0.5 mm; radiused edges.
• Keytops raised ≥0.5 mm; ≥3:1 contrast on key boundaries; sans-serif keytop characters; audible or tactile keypress
confirmation.
• Actuation force ≤3.0 N; one-handed operation; no tight grasping, pinching or twisting.
• 3.5 mm private-listening jack, tactilely locatable, with a tactile or illuminated locator symbol.
• International Symbol of Accessibility on the front of the device; voice-command symbol where applicable.
• Screen visible from a point 40 in (1015 mm) above the floor; sunlight-readable specification documented for outdoor units.
Audio
• Speech output enabled on every closed-functionality terminal with a display.
• Repeating welcome message on headset connection, with volume and start instructions.
• User control: pause, dwell, repeat, go back, and abandon (3-second press-and-hold on enter/select).
• Incremental volume to ≥65 dB SPL; ≥20 dB over ambient selectable where ambient >45 dB SPL; automatic reset to default
after every use.
• Speech coordinated with on-screen content; transactional outputs spoken sufficiently to complete and verify; masked
characters spoken.
• Advertising content exempt from speech unless transactionally relevant.
Software and content
• WCAG 2.2 Level AA across the full transaction path, with a published per-criterion applicability profile.
• Built-in screen reading, magnification and audio navigation for closed-functionality units.
• Timeouts announced in all available modalities, extendable, non-destructive.
• Accessible authentication with no cognitive-function-test dependency.
• Error identification, suggestion and prevention on every input.
• No reliance on colour alone; no flashing above the three-flash threshold.
Governance and evidence
• VPAT INT edition covering Section 508, EN 301 549 and WCAG 2.2, refreshed at each material release.
• EU Declaration of Conformity and CE marking for EAA-scoped products.
• ACAA density and certification records where aviation applies.
• Accessible documentation and support materials conforming to WCAG 2.2 AA.
• Task-completion testing with disabled participants, retained as evidence..
• Non-biometric alternative documented for every biometric flow.
Sources
- Kiosk Manufacturer Association, ADA and Accessibility Report 2019, Parts 1–5 (Master Overview, Mandated Requirements, Proposed Code of Practice, Tactility/Voice Recognition/Speech Command, Addendum), 20 October 2019 — supplied source documents.
- US Access Board, Revised 508 Standards and 255 Guidelines — including the statement that EN 301 549 does not require closed-functionality ICT to be speech-output enabled (cf. clause 5.1.3.1).
- US Access Board, Americans With Disabilities Act Accessibility Guidelines; Self-Service Transaction Machines and Self-Service Kiosks, Advance Notice of Proposed Rulemaking, 87 FR 57662, 21 September 2022 — supplied source document.
- US Department of Transportation, Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks, 14 CFR 382.57 — supplied source document; 25% kiosk density and 12 December 2022 compliance date.
- US Access Board, Information and Communication Technology (ICT) Final Standards and Guidelines, 82 FR 5790, 18 January 2017 — supplied source document.
- US Department of Justice, Spring 2025 Unified Regulatory Agenda, 90 FR 45532, 22 September 2025 — supplied source document; ADA Title II and III Section 610 reviews and web accessibility rulemaking.
- Information Technology Industry Council, Voluntary Product Accessibility Template (VPAT) 2.2, July 2018 — supplied source document. Use the current revision and the INT edition for harmonized reporting.
- Directive (EU) 2019/882 (European Accessibility Act), scope and transition periods as summarized in the European Union of the Deaf EAA transposition toolkit.
- Kiosk Manufacturer Association — draft for review 12Global Accessibility Harmonization Framework v1.0
- ETSI EN 301 549, Accessibility requirements for ICT products and services