Accessible design for self-service interactive devices including automated banking machines

CSA of Canada released their updated B651 standards in December for Canada. It applies to self-service interactive devices including ABMs and ATMs.  It is aimed at banks and is a close representation of what the modern ABMs in Canada incorporate (compared to 2009). Updating the standards to reflect better what is deployed. The 2009 set of standards had IBM as the chair. 2022 has Diebold as Chair.  Not often you see Swipe readers in banking these days.

The title seems inverted. Maybe should be — Accessible design for ABMs and including self-service interactive device

Resources

• The standards are free to download. Here is the link
• For reference ATMIA has an ADA document for accessibility. Last updated in 2017 and accessible for members only.
• The ADAtile site has good references to ADA Canada, and we almost used their graphic.

Summary Points

• Committees have one industry person (non-voting) for ATMs who also serves as Chair for Subcommittee.
• A couple of banks are represented
• Word Counts
  • 75 – Key (includes keypad, key, keyboard, etc)
  • 35 – Audio
  • 31 – Self-Service
  • 30 – Reader (swipe, dip, barcode, etc)
  • 28 – Voice
  • 22 – Tactile
  • 15 – Touch
  • 9 – Privacy
  • 9 – Contactless
  • 8 – Braille
  • 7 – ABM & ATM
  • 6 – Biometrics
  • 1 – kiosk
  • 1 – enclosure (stability)
  • 1 – WCAG (Contrast Requirements)
  • 1 – Screen Reader
  • 1 – Mobile
  • 0 — Bitcoin
  • 0 – *attended*. We were looking for definitions of self-service and “unattended”. Europe adds “semi-attended” to attended and unattended self-service for example
  • 2 – recommend* – just knee and toe space for ABM

Demographics

More than one in five Canadians aged 15 and over — an estimated 6.2 million people, or 22% of the adult population — has one or more disabilities (S. Morris, G. Fawcett, L. Brisebois and J. Hughes. November 2018). The highest rate of disability occurs in the age group 75 and over, where almost one-half of men and women report a disability.

Statistics Canada reports that the median age of Canada’s population continues to climb, with the average age of Canadians reaching 41.7 years (Statistics Canada, 2021), the median age is one of many indicators that signifies the December 2022 population is aging. It is expected that the proportion of people aged 65 and over will continue to increase, with the advancing age of the large baby boomer cohort. Shifts in population size within various age groups have far-reaching social,  economic, and policy impacts. The number of individuals within an age group has a profound effect on the demand for products and services. People with disabilities and older people are coalescing as an economic and social force and constitute a significant portion of the consumer market. Therefore, it makes good business sense to increase access for all customers.

Benefits

Accessibility is an important consideration in the design of products, systems, environments, and facilities because it affects usability for people with the widest possible range of capabilities. Many accessibility features benefit those who do not have a disability by enhancing usability and providing possibilities for customized design. For example, taking into account the needs of people who are partially sighted helps all users trying to read a display in poor lighting conditions or without their reading glasses. Involving users with a range of abilities during the design and development phase can reduce development time and costs and ensure the early detection of problems, thus avoiding expensive redesign. Improvements implemented during the design phase are less costly than those implemented after production.

Accessible design also helps organizations and businesses develop or maintain global markets by making their products compliant with legal accessibility requirements in force in other countries. For example, accessible design is a requirement for acceptance into the U.S. market (e.g., under the Americans with Disabilities Act of 1990 and Section 508 of the Rehabilitation Act of 1973). Accessible design is also covered by European Commission Mandates M/273 and M/283.

Scope

This Standard specifies technical requirements applicable to the design, manufacture, site preparation, and installation of self-service interactive devices.

This Standard does not cover
a) physical environment of drive-through self-service interactive devices; and
b) websites and web applications that are beyond the control of the service provider and accessed from public devices.

About this edition

This is the first edition of CSA/ASC B651.2, Accessible design for self-service interactive devices including automated banking machines. It supersedes the second edition of CSA B651.1, published in 2009 under the title Accessible design for automated bank machines, and the first edition of CSA B651.2, published in 2007 under the title Accessible design for self service interactive devices. This new edition of CSA/ASC B651.2 includes the following major changes:
a) consolidation of CSA B651.1 and CSA B651.2, as noted above, into one new standard;
b) updates to the contents of both standards noted above; and
c) improvements to the standard on access to devices.
This Standard is intended to be used in conjunction with CAN/CSA-B651.

Here is the outline for the doc. Begins on page 10 of 80

Contents

CSA Technical Committee on Accessibility
6
CSA Subcommittee on Accessible Design for Self-Service
Interactive Devices and ABMs 11
Preface
14
0 Introduction 16
0.1 Legislation 16
0.2 Demographics 16
0.3 Benefits 17
0.4 Copyright permissions
18
1 Scope 18
1.1 Purpose 18
1.2 Application 18
1.3 Limitations 19
1.4 Terminology 19
1.5 Alt text 19
2 Reference publications
3 Definitions
19
21
4 Design requirements 25
4.1 General 25
4.1.1 Design requirements compliance 25
4.1.2 Language 25
4.2 Functional performance of interactive devices
4.2.1 Instructions 26
4.2.2 Output 26
4.2.3 Important notifications 26
4.2.4 Customization 26
4.2.5 Input 26
4.2.6 Simultaneous access 26
4.2.7 Physical operation of controls 27

5 External and internal access 27
5.1 Parking 27
5.2 Signage 27
5.2.1 International Pictogram of Access
5.2.2 Signs 28
5.2.3 Tactile signs 28
5.3 Exterior route 28
5.4 Interior route 28
27
6 Lighting 28
6.1 General 28
6.2 User space 29
6.3 Interface panel 29
7 Doors 29
7.1 General 29
7.2 Security access for door entry
29
8 User space 30
8.1 General 30
8.1.1 Headroom and protruding objects
8.1.2 User operating space 30
8.2 Floor surfaces 30
8.3 Lineup guides 30
8.4 Ambient noise 30
8.5 Waste receptacle 31
9 Installation 31
9.1 Approach and reach 31
9.1.1 General 31
9.1.2 Forward approach clearances
9.1.3 Reach distances 31
9.2 Protruding objects 32
9.2.1 General 32
9.2.2 Protrusion distance 32
9.3 Grab bar 32
9.4 Shelf 32
December 2022
30
31

9.5
Site installation manuals
32
10 Hardware components 33
10.1 General 33
10.1.1 Interface 33
10.1.2 Height of controls 33
10.1.3 Biometrics 33
10.2 Enclosure stability 34
10.3 Displays 34
10.3.1 Position of monitors 34
10.3.2 Touch screen displays 34
10.3.3 Privacy filter 34
10.4 Insertion slots 35
10.4.1 Slot location assistance 35
10.4.2 Media insertion orientation 35
10.4.3 Tapering 35
10.5 Card reader 35
10.5.1 General 35
10.5.2 Motorized readers 36
10.5.3 Flatbed document scanners 36
10.5.4 Barcode scanners 36
10.5.5 Swipe readers 37
10.5.6 Dip readers 37
10.6 Dispensers 37
10.6.1 Identification 37
10.6.2 Slot dispenser 37
10.6.3 Tray, pocket, or bin dispensers 38
10.7 Data entry devices 38
10.7.1 General 38
10.7.2 Keys for keypads and keyboards 38
10.7.3 Function keys 40
10.7.4 Audio interface 41
10.8 Contactless identification and authentication
10.8.1 Card or device clearance 41
10.8.2 Indication of location 42
11 Software42
11.1 General 42
11.2 Colour contrast 42
11.2.1 Contrast requirements 42
11.2.2 Colour coding 42
11.3 Input/control devices and input feedback
11.3.1 Accidental activation 42
11.3.2 Adjustable time 42
11.3.3 Feedback 43
11.3.4 Confirmation 43
11.3.5 Warning tones 43
11.3.6 Warning information 43
11.4 User options 43
11.5 Audio output sequence 43
11.6 Dynamic display of information 44
11.6.1 Long text 44
11.6.2 Background 44
11.6.3 Advertising 44
11.6.4 Font 44
11.6.5 Written text and instructions 45
11.6.6 Graphics and video 45
11.7 Audio 46
11.7.1 Automatic initiation 46
11.7.2 Order of instructions 46
11.7.3 Frequency 46
11.7.4 Voices 47
11.7.5 Abbreviations 47
11.7.6 Numbers 47
11.7.7 Coordination of information 47
11.7.8 Repeated instructions 47
11.7.9 Advertising 47
11.7.10 Audio interruption 47
11.8 Printed output 47

Information

CSA/ASC B651.2:22
National Standard of Canada

Title: Accessible design for self-service interactive devices including automated banking machines. To register for e-mail notification about any updates to this publication
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