ADA News – Duckworth & Sarbanes Proposal Web Accessibility

web accessibility

Website Accessibility Legislation

A new bill has been introduced regarding website accessibility.  In this article by William Goren from Understanding The ADA he reviews what the bill says and comments as appropriate.

Comments:

  • Findings: a physical location is no longer required. Therefore, this legislation adopts the approach of the cases saying that title III websites must be accessible to persons with disabilities if what is going on is of the type in 42 U.S.C. §12181(7).
  • Definitions: WCAG is not mentioned but the principles of WCAG underpin the definition of accessible and accessibility.
  • Definitions: the Architectural Accessibility Board has issued a notice of proposed rulemaking regarding kiosks. It is not clear how this legislation affects that rulemaking. Of course, there is no guarantee that this legislation will ever turn itself into law or what the final legislation may look like.
  • Definitions: §3(5) notably does not use the term, “place of public accommodation.” It is quite clear that §3(5) is talking about entities covered by title I, title II, title III, and §309 of the ADA.
  • Access to Websites and Applications: §4(1) is a clear reference to the DOJ title II and title III effective communication rules. It remains to be seen whether the title III approach, interactive process with the entity making the final call, or the title II approach, primary consideration rule, is what the regulators push.
  • Enforcement: interesting question as to whether compensatory damages would include emotional distress, especially after Cummings. It would appear from this legislation that the intent is that emotional distress damages are available.
  • Recommendations: it is unclear, from a literal review of the Act, whether there are two separate advisory committees or just one. Logically, you would think there would be two separate committees but that is far from clear. See §8(5) below.
  • Rules of Construction: not sure why §501 of the Rehabilitation Act is missing from §11(1).
  • Effective Date: elections are coming up shortly. Regardless of your political persuasion and beliefs, go out and vote. Very unclear as to how this bill will proceed regardless of who takes the majority in each house of Congress because disability is not a partisan issue. Also, many constituencies are not at all happy with the wild West of Internet litigation that currently exists. All of this makes it very interesting to follow the course of this bill in the future.
  • Here is the full article
  • Editors Note:  includes computers and peripheral equipment, information kiosks and transaction machines, telecommunications equipment, customer premises equipment, multifunction office machines, software, applications, websites, videos, and electronic documents.
  • Editors Note: The term “application” means software that is designed to run on a device, including a smartphone, tablet, self-service kiosk, wearable technology item, or laptop or desktop computer or another device, including a device devised after the date of enactment of this Act, and that is designed to perform, or to help the user perform, a specific task.
  • Editors Note: employee guidelines focus on job application, not normal operation of devices needed to perform job.

Photo of William GorenWilliam Goren

William Goren is one of the country’s foremost authorities on the American with Disabilities Act (ADA) and the Rehabilitation Act of 1973. Since 1990, he has been advising on ADA compliance as both an attorney and professor—of which during his time as a…

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Kiosk Association October 2022 Press Release – DSE Free Pass

DSE Promo Free Pass

DSE and other News

From PRnewswire October 2022 — APnews

DENVEROct. 24, 2022 /PRNewswire/ — Join KIOSK ASSOCIATION in Las Vegas for the Digital Signage Experience at the LVCC, Nov. 17, 2022. We are in booth 617.

DSE Free Pass – Use KMN20 to get free pass

Wednesday also is the day for the highly anticipated Sixteen:Nine Mixer, a prelim session covering merger and acquisition activity. That is at the Hard Rock but sold out. You may be able to get pass from sponsors.

Regulatory Notes
  • November 21st is the deadline to send in responses to the nine questions the U.S. Access Board has asked for input on.
  • In Washington D.C. — M-Enabling Summit for Kiosk Accessibility Oct 24 Washington D.C.
AVIXA Articles
Posts

For more information visit https://kioskindustry.org/

DSE Expo booth information: https://kioskindustry.org/dse-expo-2022/

Since 1996 for 26 years serving the self-service technology market. For a complete list of verticals visit The Industry Group.

LOGO link for media: https://www.Send2Press.com/300dpi/22-0817-s2p-KMA-logo-300dpi.jpg

This release was issued through Send2Press®, a unit of Neotrope®. For more information, visit Send2Press Newswire at https://www.Send2Press.com

SOURCE Kiosk Association

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AVIXA Releases New Image System Contrast Ratio Standard

AVIXA Banner Logo

FOR IMMEDIATE RELEASE

PRESS CONTACT:

Krystle Murphy, Communications Manager, AVIXA

Email: kmurphy@avixa.org

Phone: +1.703.279.6366

AVIXA Releases New Image System Contrast Ratio Standard

Discover How Applying This Standard Takes AV Systems to their Peak Performance in Oct. 12 Webinar

FAIRFAX, VA – Sept. 22, 2022 – AVIXA, the Audiovisual and Integrated Experience Association, is pleased to announce the release of its standard Image System Contrast Ratio (ISCR). This standard defines acceptable minimum contrast ratios for AV presentation systems relative to their stated purpose or application.

“Presentation technology has fundamentally changed since the original PISCR (Projected Image System Contrast Ratio) standard was released,” said Jonathan Brawn, CTS, Principal, Brawn Consulting, and co-chair of this standard’s task group. “Previously, while direct-view displays were a strong part of the industry, projection-based display technology still influenced the majority of large format installations at that time. Today, direct-view technologies like very large format LCD, LCD videowalls, and increasingly, DVLED have not only maintained being mainstream but are now the dominant technology in most instances. This drove a true need to update the original PISCR standard to reflect current technology.”

This standard replaces the PISCR standard published in 2011, which applied to projection only. As direct-view displays became more prevalent, AVIXA assembled a task group to assess the technological characteristics of direct-view displays to determine whether the differences in technologies would affect how image system contrast was assessed.

The task group concluded that the measurement used in the original PISCR standard was equally appropriate for direct view displays. However, the addition of sequential (also called full on/off or inter-frame) testing was deemed necessary to accurately characterize the image system’s contrast for any technology. Sequential testing enables AV professionals to effectively measure high-performance display technologies that can create high contrast ratios in a wider range of environments.

The new ISCR standard is designed to facilitate informed decision-making for projector, screen, and direct view display selection relative to location and stated purpose. Additionally, the metrics (the contrast ratios) and classifications (the viewing categories) in this standard may be used to establish design criteria for new systems. Requirements of this standard apply to:

  • Planning and designing image system installations
  • Setting minimum and optimum contrast ratios relative to stated purposes
  • Testing and signing off on completed image system installations
  • Determining remedial solutions for a system not conforming with this standard or inadequate for the stated purpose.

The standard’s four contrast ratios are based on the following content viewing requirements:

  • Passive Viewing
  • Basic Decision Making
  • Analytical Decision Making
  • Full Motion Video

“This standard helps our industry to address our customers’ needs,” Justin Watts, CTS, Senior AV Design Engineer, and co-chair of this standard’s task group. “In new systems, we can deliver a superior experience by providing display solutions that meet or exceed the performance requirements for the core applications we represent. It’s also a powerful tool for existing systems, where we can evaluate their performance and provide sometimes needed justification for updates, upgrades, or changes to environment to maximize investments.”

To learn more, register for the webinar “Leveraging the AVIXA Image System Contrast Ratio (ISCR) Standard” led by Jonathan Brawn and Justin Watts taking place Oct. 12 at 1 p.m. EDT.

Visit www.avixa.org/standards/image-system-contrast-ratio to download the ISCR standard. It is free for AVIXA Premium and Elite.

Video: ISCR Standard: The Four Viewing Categories

Image: Four Viewing Categories

AVIXA is an ANSI-accredited Standards Development Organization (SDO). The work of preparing standards is carried out through AVIXA Task Groups with oversight by the AVIXA Standards Steering Committee and governed by the AVIXA Board of Directors.

About AVIXA
AVIXA is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 20,000 enterprise and individual members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community and is the leading resource for AV standards, certification, training, market intelligence, and thought leadership. Visit avixa.org.

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EV Charging Standards – ANSI Roadmap of Standards and Codes

EV charging standards

From EV Charging Stations

Call for Participants to Shape ANSI Roadmap of Standards and Codes for Electric Vehicles at Scale

New York, September 8, 2022: The American National Standards Institute (ANSI) is seeking participants to support the development of a roadmap of codes and standards for electric vehicles (EVs) at scale. The roadmap will be developed by the ANSI Electric Vehicles Standards Panel (EVSP).

The roadmap will address critical codes and standards issues including high-power DC charging, storage (i.e., microgrid, distributed energy resource management systems) integrated with DC charging, vehicle grid integration, high-power scalable/interoperable wireless charging, and vehicle-oriented systems. Subject matter experts representing the following types of organizations (among others) are invited to participate:

  • Vehicle OEMs
  • Energy service providers (electric utilities, energy retailers)
  • EV services providers (charging network operators)
  • EV fleet operators / managers
  • EVSE manufacturers
  • Cloud service providers
  • Providers of telematics user services
  • Building energy management system operators
  • Distributed energy resource aggregators
  • Standards developing organizations
  • Non-SDO consortia/alliances
  • Code officials
  • Government (federal, state, local)
  • National labs

Those interested in participating are invited to review the panel architecture and schedule of working group calls and sign up for one or more working groups. The working groups are holding virtual meetings twice a month with subgroups developing content covering specific issues over the next several months. Even those unable to make all the calls can contribute to the document’s development. Public comment on the draft roadmap is targeted for mid-February 2023, and publication of a final roadmap is targeted by mid-May 2023. Participation is open to EV stakeholders that have operations in the United States.

The ANSI EVSP is a consensus-based, cross-sector coordinating body whose objective is to foster coordination and collaboration on standardization matters among public- and private-sector stakeholders to enable the safe, mass deployment of electric vehicles and associated infrastructure in the United States with international coordination, adaptability, and engagement. In the 2011-2014 timeframe, the EVSP developed two versions of a Standardization Roadmap for Electric Vehicles which is available as a historical reference. The current initiative is the result of a June 2021 lab call funding opportunity announced by the U.S. Department of Energy (DOE) Office of Energy Efficiency & Renewable Energy (EERE) Vehicle Technologies Office (VTO). The lab call included a codes and standards pillar to “identify and address challenges and barriers to the integration of EVs@Scale charging with the grid created by uncoordinated development of codes and standards and the rapid advances in vehicle and charging technologies.” Argonne National Laboratory (ANL) leads the codes and standards pillar of the EVs@Scale lab consortium formed in response, which also includes National Renewable Energy Laboratory (NREL), Oak Ridge National Laboratory (ORNL), Pacific Northwest National Laboratory (PNNL), Idaho National Laboratory (INL), and Sandia National Laboratories (SNL). The EVs@Scale activity also supports federal and state funding associated with deploying EV charging infrastructure nationwide.

There is no fee associated with participating in the EVSP and, ANSI membership, while encouraged, is not required to participate. The DOE VTO/ANL are supporting ANSI’s facilitation of the EVSP roadmapping effort. Sponsorship opportunities (with associated recognition benefits) are available to interested public- and private-sector stakeholders who would like to provide such support. ANSI is a 501c3 not-for-profit membership organization, and all funds are directly applied to help offset ANSI’s costs of administering the EVSP.

“In order to undertake a comprehensive analysis of the codes and standards needed for the scalable deployment of electric vehicles, it is essential that we engage all affected stakeholders. ANSI invites all interested stakeholders to have a seat at the table and participate in this important initiative,” said S. Joe Bhatia, ANSI president and CEO.

For more information, go to www.ansi.org/evsp.

About ANSI

The American National Standards Institute (ANSI) is a private non-profit organization whose mission is to enhance both the global competitiveness of U.S. business and the U.S. quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems, and safeguarding their integrity. Its membership is comprised of businesses, professional societies and trade associations, standards developers, government agencies, and consumer and labor organizations.

The Institute represents and serves the diverse interests of more than 270,000 companies and organizations and 30 million professionals worldwide. ANSI is the official U.S. representative to the International Organization for Standardization (ISO) and, via the U.S. National Committee, the International Electrotechnical Commission (IEC). For more information, visit www.ansi.org.

###

 

Jim McCabe | Senior Director, Standards Facilitation | American National Standards Institute

25 West 43 Street, 4th Floor | New York, NY  10036  U.S.A.

jmccabe@ansi.org | Phone: 1-212-642-8921 | https://www.linkedin.com/in/mccabejim/ | he/him/his

Get information about ANSI membership: www.ansi.org/membership

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Accessibility Testing Tools – Simulating Disabilities by Cambridge

disability simulators

Simulating Disability For More Complete Accessibility Testing

From the University of Cambridge

The Kiosk Association is evaluating creating a test process for kiosk providers to offer customers where they test for accessibility.  Some of the tools that can be learned from are the RNIB Tried and Tested certification.  Members such as Storm Interface have products that have achieved certification under the Tried and Tested programme  (in deference to UK).

Part of the criteria for the RNIB tests includes the use of “simulators”. Inclusive design means an older person with arthritis can conduct a transaction for example. That is inclusive design.

Disability Simulators – Here is the link

disability simulators

disability simulators

 

Accessibility Calculators – Estimating Exclusion

And while it is probably next to impossible to provide accessibility for all and any disabled, you can at least consider the percentage of audience that will be served (and not served)

 

exclusion calculators

exclusion calculators

Managing The Process

managing the test process

managing the test process

Personas — Having a complete set of profiled users is essential

Cambridge persona set

Cambridge persona set

 

RNIB Criteria

Test criteria for RNIB Tried and Tested

RNIB Tried and Tested certification (previously ” RNIB Approved”) relates only to the accessibility and usability of the product, website or app as assessed using the RNIB criteria set out below:

Websites

We assess against WCAG 2.1 AA standards and also include an assessment with high contrast schemes, as this affects a number of partially sighted people. An assistive technology assessment is then carried out using screen reader and magnification programmes to identify usability issues.

Apps

We carry out an assessment against RNIB’s internal app accessibility and usability guidelines. We use the speech and magnification software available on iOS and Android phones using recent or the latest operating systems.

Products

We carry out an assessment against RNIB’s internal inclusive design guidelines, which cover visual, tactile and audio aspects of the user interface. We use simulation devices such as apps and items from the Inclusive Design Toolkitdeveloped by Cambridge University, as well as the knowledge we have gained from observing blind and partially sighted people use products through our user testing.

All areas

For all areas, we carry out observed user testing once the issues raised in the expert assessment have been addressed. Observed user testing is always carried out with a minimum of 10 blind and partially sighted people.

RNIB uses its best endeavours during the testing to ensure accessibility and usability, but we make no comment on the content or general use of products, websites or apps beyond testing the product against the criteria set out above. Our aim is to assist blind and partially sighted people to identify when a product or service is accessible and usable and enable them to make an informed choice. We bear no liability for any use of the website, app or product or any information contained therein.

USEFUL LINKS

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Access Board Rulemaking Overview

U.S. Access Board Logo

It is expected that the U.S. Access Board will issue its ANPRM this month. Here is some background

From Reginfo.gov

View EO 12866 Meetings Printer-Friendly Version     Download RIN Data in XML

ATBCB RIN: 3014-AA44 Publication ID: Spring 2022
Title: Accessibility Guidelines for Self-Service Transaction Machines
Abstract:This rulemaking would amend the Architectural and Transportation Compliance Board’s existing accessibility guidelines for buildings and facilities under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA), located at 36 CFR part 1191, to include guidelines for the accessibility of fixed self-service transaction machines, self-service kiosks, information transaction machines, and point-of-sale devices.  The U.S. Department of Transportation and U.S. Department of Justice are expected, via separate rulemakings, to adopt these amended guidelines as enforceable standards for devices and equipment covered by the ADA.
Agency: Architectural and Transportation Barriers Compliance Board(ATBCB) Priority: Other Significant
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Prerule Stage
Major: Undetermined Unfunded Mandates: No
CFR Citation: 36 CFR 1191
Legal Authority: 42 U.S.C. 12204    29 U.S.C. 792
Legal Deadline:  None
Timetable:

Action Date FR Cite
ANPRM 08/00/2022
Regulatory Flexibility Analysis Required: Undetermined Government Levels Affected: Undetermined
Federalism: Undetermined
Included in the Regulatory Plan: No
RIN Data Printed in the FR: No
Agency Contact:
Christopher Kuczynski
Architectural and Transportation Barriers Compliance Board
1331 F Street NW,
Washington, DC 20004
Phone:202 272-0042
TDD Phone:202 272-0076
Email: kuczynski@access-board.gov

 

06/17/2022 3014-AA44 3014-ATBCB Accessibility Guidelines for Self-Service Transaction Machines Pending Review
01/06/2020 3014-AA42 3014-ATBCB Americans With Disabilities Act (ADA) Accessibility Guidelines for Transportation Vehicles; Rail Vehicles Published 02/07/2020 Consistent with Change
08/03/2016 1105-AB50 1105-DOJ/LA Implementation of the ADA Amendments Act of 2008 (Section 504 of the Rehabilitation Act of 1973) Published 01/03/2017 Consistent with Change
06/21/2016 3014-AA38 3014-ATBCB Americans With Disabilities Act (ADA) Accessibility Guidelines for Transportation Vehicles Published 11/18/2016 Consistent with Change
06/14/2016 1190-AA59 1190-DOJ/CRT Implementation of the ADA Amendments Act of 2008 (Title II and Title III of the ADA) Published 06/14/2016 Consistent without Change
08/31/2015 1190-AA59 1190-DOJ/CRT Implementation of the ADA Amendments Act of 2008 (Title II and Title III of the ADA) Published 03/01/2016 Consistent with Change
09/09/2014 3014-AA38 3014-ATBCB Americans With Disabilities Act (ADA) Accessibility Guidelines for Transportation Vehicles Concluded 06/02/2015 Withdrawn
06/14/2013 1190-AA63 1190-DOJ/CRT Nondiscrimination on the Basis of Disability; Movie Captioning and Video Description Published 07/09/2014 Consistent with Change
03/08/2013 1190-AA59 1190-DOJ/CRT Implementation of the ADA Amendments Act of 2008 (Title II and Title III of the ADA) Published 08/29/2013 Consistent with Change
12/19/2012 3014-AA11 3014-ATBCB Americans With Disabilities Act (ADA) Accessibility Guidelines for Transportation Vehicles: Passenger Vessels Published 05/30/2013 Consistent with Change

WCAG 2.2 Guidelines – What’s New

WCAG Standard image

WCAG 2.2 Guidelines

2.2 has been released as draft for review. Interesting too that Personas listing different fictional people is provided as usability baseline. This is much like what the University of Cambridge did with their Personas.

One change is reduction of level for Focus Visible. Several of the WCAG elements have been used in the ADA Guidelines but WCAG generally does not apply verbatim for closed systems such as kiosks. Many of the areas that WCAG 2.1 addresses are also addressed in ADA and Section 508 so in a virtual sense there is some applicability.

Here are the changes:

Section 508 Best Practices Webinar: Creating Accessible Websites

section 508 accessible website

Section 508 Webinar: Creating Accessible Websites

Intro

Graphic showing Section 508 webinars on laptop screenThe 21st Century Integrated Digital Experience Act (IDEA) aims to improve the digital experience for government customers. It requires federal agencies to update their websites according to the U.S. Web Design System (USWDS) to make them more user-friendly. Developed by the General Services Administration (GSA) and U.S. Digital Service, the USDWS helps federal agencies create websites that are accessible, fast, and easy to use on mobile devices.

Webinar Subject

The next webinar in the Section 508 Best Practices Webinar Series on November 24 from 1:00 to 2:30 (ET) will explain how to create accessible websites using the USWDS and meet the requirements of the IDEA. Representatives from GSA will review USWDS code, tools, and guidance for website accessibility. They will also cover common issues, offer recommendations and best practices, and suggest resources for meeting IDEA requirements.

For more details or to register

Visit www.accessibilityonline.org. Questions can be submitted in advance of the session or can be posed during the live webinar. The webinar will include video remote interpreting (VRI) and real-time captioning.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the U.S. Access Board.

Section 508 Best Practices: Creating accessible websites using the U.S. Web Design System (USWDS) and the 21st Century Integrated Digital Experience Act (IDEA)

November 24, 2020, 1:00-2:30 (ET)       Add to Calendar 

Presenters:

• Ammie Farraj Feijoo, 21st Century IDEA Implementation Lead, Technology Transformation Services (TTS), GSA

• Dan Williams, U.S. Web Design System, Technology Transformation Services (TTS), GSA

Note: Registration closes 24 hours before the start of the session. Instructions for accessing the webinar on the day of the session will be sent via email to registered individuals in advance of the session. Communication Access Realtime Translation (CART) and Video Sign Language Interpreters are available for each session and will be broadcast via the webinar platform. A telephone option (not toll-free) for receiving audio is also available.

Related Information and Posts

WCAG Overview by Deque – 2.1

How Your Company To Prevent ADA Website Accessibility Lawsuits

Self-Service Kiosk Association Launches Website & Kiosk Market Analysis

kiosk association round logo

WESTMINSTER, COLORADO, UNITED STATES, November 17, 2020 /EINPresswire.com/ — The kioskindustry.org communications site for the Kiosk Manufacturer Association (KMA) is pleased to announce the launch of our new website design.

The new design emphasizes content such as videos, opinion, sponsor and member news as well as industry-wide news in the self-service kiosk related markets. Coverage of digital signage, smart city, POS and retail automation are also part of the content mix.

Major improvements include:

o More relevant content more quickly found
o Demo videos in articles by default
o Up to date SEO mechanisms such as Structured Data
o Inbuilt Ad and Analytics hooks (though we are no fan of Adsense)
o HTML5 | CSS3 support
o Author pagestyles
o Responsive slider for features
o And lastly, it is extremely quick (as measured by Google)

As part of the launch the KMA has commissioned a 2021-2022 Kiosk Market Analysis report covering a minimum of 40 companies (members and non-members). Participation is open to any company involved in self-service kiosks. That includes deployers and customers, as well as device supply chain providers (printers, service, displays, menuboards, touchscreens, drive-thru, mobile scanning, touchless touch, computers and more).

Markets covered include self-service kiosks, customer-facing POS (with exception of supermarkets checkout), Smart City, International markets such as SE Asia and Europe, plus a wide range of “interactive” and smart digital signage (including menuboards, outdoor and drive-thru).

How the market was before the pandemic and how it has changed due to the pandemic is a major focus. Looking forward to how self-service will be utilized in the future is final component.

Your input is welcome and completely confidential with the nationally recognized research firm commissioned (BCC Research). Contact Craig at catareno.com and we will forward your contact information to the research firm.

Lastly, as a public service announcement, we would like to bring to the attention recent in-depth content on current VA fever screening actions which are endangering veterans as well as content on deceptive temperature screening tablets from China. IPVM has been the leading independent test authority for temperature kiosks and surveillance cameras.

craig keefner
KMA/ Kiosk Manufacturer Association
+ +1 720-324-1837
email us here
Visit us on social media:
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PCI Compliance for Unattended Self-Service Kiosks – KMA Announcement

Press Release

PCI Compliance for Unattended Self-Service Kiosks

PCI Compliance for Unattended Self-Service Kiosks

PCI Compliance for Unattended Self-Service Kiosks

WESTMINSTER, Colo., Dec. 15, 2020 (SEND2PRESS NEWSWIRE) — The Kiosk Manufacturer Association (KMA), the leading unattended self-service kiosk association established in 1995, today announced the launch of new initiatives in the PCI Compliance space for unattended self-service kiosks. Those initiatives include providing content for the PCI Perspectives Blog, creating a SIG or Special Interest Group on PCI SSC for unattended and semi-attended transaction, as well as new guidepost content from our sponsors and members outlining best practices.

The kiosk association has a standing PCI Compliance committee and a Slack-based working group (free to join). Members include OTI Global,  Unattended Card Payments (UCP),  Datacap Systems,  Ingenico,  KioWare,  Olea Kiosks, Lilitab and  Self-Service Networks  who provide Cash2Card Giftwise.

“The pandemic is fundamentally altering the relationship that business and customer have had historically. Rather than the conventional ‘push’ from storefront to customer, the ratio of customers ‘pulling’ from business is rapidly increasing. Online mechanisms are no longer optional but instead, mandatory,” says association spokesman, Craig Keefner. “Contactless and touchless are the new cornerstones. Shortening those transaction timeframes whether Drive-Thru or Text-to-pay are the new base metrics.”

The pandemic impact on the currencies and payment methods involved in today’s secure transaction has also expanded. Cash2Card deployments are rising and instead of the old Redbox DVDs at McDonalds you may soon have a new Bitcoin ATM Kiosks.

Technologies emerging and in-use include conversational artificial intelligence (AI) and all types of visual recognition systems (automobile license and facial examples given).

To stay informed on customer self-order and employee terminals sign up for our monthly news update or you can visit our website.

Visit: https://kioskindustry.org/standards/pci-emv-kiosk/.

About Kiosk Manufacturer Association: